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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Hyatt | World of Hyatt (https://www.flyertalk.com/forum/hyatt-world-hyatt-418/)
-   -   Problems with the Hyatt app/website - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/2064795-problems-hyatt-app-website-master-thread.html)

scubadu Oct 3, 2023 1:06 pm
Originally Posted by sfgiants13 (Post 35633513)
Anyone having issues using app checkout and the stay not posting? Thinking about it every stay that hasn’t posted i checked out via app. Still waiting on one that I submitted the form a week ago for and the one I checked out of yesterday didn’t post at the usual time today. The only one that posted correctly was the one I physically checked out at.
I checked out via the app probably 4+ times during September (including as recently as last week) and all stays have posted as expected.

Regards

Warriorconcept Oct 3, 2023 1:25 pm
My stay in mid-september posted fine checking out with the app.

gbdbld Oct 11, 2023 7:39 pm
Updated the ios app today. Now can't sign in. After clicking the sign in option it just freezes there.

ryan754 Oct 12, 2023 6:16 am
Same for me

WaterBottle18 Oct 12, 2023 3:37 pm
I was also hitting the freezing issue when I hit "Sign In" - I deleted and reinstalled the app and now it seems to work fine!

chrismarra Oct 13, 2023 6:22 pm
Trying to login on a new Pixel 8 and getting the same kind of error in the app - it claims my login info is wrong even though I've verified it on the web already.

htran88 Oct 14, 2023 12:48 pm
I can’t believe this is so common there is a thread for it. I’m glad I found my answer though. It’s not just me that can’t log in after updating

hp12c Oct 14, 2023 4:00 pm
I deleted and reinstalled the app and signing in worked fine once. Then when I tried to open the app again, I was signed out and had the freezing issue again… IT not one of Hyatt’s strong suits

gbdbld Oct 16, 2023 7:08 am
The ios app now logs out every time...

ORDtoAnywhere Oct 16, 2023 10:36 am
Originally Posted by gbdbld (Post 35667452)
The ios app now logs out every time...
Every. Single. Time.

olouie Oct 16, 2023 3:12 pm
I cannot get check out to work on app anymore.

gbdbld Oct 17, 2023 12:48 am
I don't use the ios app any more. Will just use the desktop version on the laptop until they fix the log out issue.

ElevatorEnthusiast Dec 19, 2023 11:23 am
Is anyone else seeing upgraded room types no longer showing up on the app? For my past stays in Korea, I get the message that my room has been upgraded but the room type on my reservation stays the same. I clicked into mobile check-in on my stay today, and it does show an upgrade - annoying that the reservation doesn’t show it as previously.

coleslaw Dec 19, 2023 11:25 am
Originally Posted by ElevatorEnthusiast (Post 35834647)
Is anyone else seeing upgraded room types no longer showing up on the app? For my past stays in Korea, I get the message that my room has been upgraded but the room type on my reservation stays the same. I clicked into mobile check-in on my stay today, and it does show an upgrade - annoying that the reservation doesn’t show it as previously.
Same issue. If you click on the confirmation it’ll show the upgraded room type.

ElevatorEnthusiast Dec 19, 2023 3:05 pm
Originally Posted by coleslaw (Post 35834657)
Same issue. If you click on the confirmation it’ll show the upgraded room type.
Ah, thank you - yes, clicking on Manage does show it!


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