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-   Hyatt | World of Hyatt (https://www.flyertalk.com/forum/hyatt-world-hyatt-418/)
-   -   Problems with the Hyatt app/website - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/2064795-problems-hyatt-app-website-master-thread.html)

Russelljohnson Feb 12, 2023 2:27 pm

Can't login to the app nor the website.

beltway Feb 12, 2023 3:03 pm


Originally Posted by Russelljohnson (Post 35006124)
Can't login to the app nor the website.

Same here. Their authentication server is evidently down.

lowkeyflyer Feb 12, 2023 4:16 pm

Just called in and Hyatt said it's a known issue since 1 PM PST.

beltway Feb 12, 2023 4:29 pm


Originally Posted by lowkeyflyer (Post 35006438)
Just called in and Hyatt said it's a known issue since 1 PM PST.

Seems to be fixed. I was able to log in & tweak a few reservations a few minutes ago.

lowkeyflyer Feb 12, 2023 4:37 pm

Login is inconsistent. There is still a problem with Globalists specifically. Sometimes it will say that your status is "Member". If you go to the "Contact" tab in the bottom, it will show you the "Member Line" instead of "Globalist Line"

econ Feb 13, 2023 12:08 am


Originally Posted by lowkeyflyer (Post 35006496)
Login is inconsistent. There is still a problem with Globalists specifically. Sometimes it will say that your status is "Member". If you go to the "Contact" tab in the bottom, it will show you the "Member Line" instead of "Globalist Line"

I've seen "Member Line" even when it shows Globalist elsewhere on the app. It still routed to the Globalist phone number.

lowkeyflyer Feb 13, 2023 12:20 am


Originally Posted by econ (Post 35007205)
I've seen "Member Line" even when it shows Globalist elsewhere on the app. It still routed to the Globalist phone number.

Definitely does not route to the Glob line. Routes you to 994-9288. Previously routed you to 544. But after checking online just now it seems like 544 is actually the standard number? Not sure anymore.

econ Feb 13, 2023 12:38 am


Originally Posted by lowkeyflyer (Post 35007223)
Definitely does not route to the Glob line. Routes you to 994

:confused: That is one of the Glob lines, according to the website.

Seagull689 Feb 17, 2023 1:54 pm

Previous 2 stays, check in or check out through the app wasn’t available. Is it just me? I haven’t seen any posts on this within the past week

SanDiego1K Feb 17, 2023 2:21 pm


Originally Posted by Seagull689 (Post 35019618)
Previous 2 stays, check in or check out through the app wasn’t available. Is it just me? I haven’t seen any posts on this within the past week

Works for me. I did check out via app yesterday.

jasonvr Feb 17, 2023 8:48 pm


Originally Posted by SanDiego1K (Post 35019682)
Works for me. I did check out via app yesterday.

Same

coleslaw Apr 12, 2023 11:15 am

There seems to be legitimate issues today… even Hyatt.com is giving this error that I haven’t seen before :


Excuse us while we do a little housekeeping.


Hyatt.com and other related sites are currently down for maintenance. Please come back soon.

Warriorconcept Apr 12, 2023 11:43 am


Originally Posted by coleslaw (Post 35164460)
There seems to be legitimate issues today… even Hyatt.com is giving this error that I haven’t seen before :



Glob lites broke hyatt!!! /s


NJTeacher Apr 14, 2023 2:45 am

Room key
 
Aside from the normal bugs, now I can't use mobile check in. I get to the page where it asks for a code that was texted to my phone, I receive the code, enter the code, but nothing happens. Any ideas?

Amargolis Jun 20, 2023 10:33 pm

Mobile key never ever works for me at one particular property. Any suggestions on how to get it fixed? Front desk has no idea. They’ve “revoked and reissued” it during multiple reservations without any change.

The key creator kiosks also NEVER work for me.

Any tips?


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