Is it ferkakte now? Doesn't load on the desktop, and the mobile doesn't allow completing reservations.

Excuse us while we do a little housekeeping.

Hyatt.com and other related sites are currently down for maintenance. Please come back soon.

ERROR:E2010

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One of the two elevators at the HP I am currently staying at has been down for maintenance for at least five days, too.

Back up and running on my end now. Was able to send a GOH award to someone, so that part of the site works!

I'm seeing almost everything down now as well, both on the app and website...

Is this another Amazon web hosting FUBAR special? Also having problems with Marriott.

All my upcoming reservations disappeared from my account.

Front-end (booking): "Unknown Error" Hyatt.COM and .APP "We're sorry, we could not.."
 

Anyone having these error messages at final step in the booking process.
This occurred attempting a Mr & Mrs Smith property booking
10-14 days ago: APP worked, .COM didn't
Today: both .COM and .APP do not work, giving the error messages below.

1. Hyatt.COM "Unknown Error" (no other details provided, so how to diagnose how/why occurring? )
2. Hyatt.APP "We're sorry, we could not complete the booking for you. Please call customer service."

With the APP, can clear cache, clear data, reinstall.
With .COM, cannot reinstall.

So, is the loyalty member supposed to :
i. make all future reservations by telephone ?
ii. try to diagnose & solve the problem, since Hyatt doesn't know why eg. make some "test" bookings (fully refundable, some dates into future, try pure Hyatt and Hyatt "partners" (eg. Mr Smith , Alua, etc)

More time wasted

By the way, response to my email last week, from My Concierge / Global Care / Guest Care Support:
(the My Concierge name uses titles from all three of these departments / units ...and who knows if it is actually the same person)

1. Unknown : "the system did not provide any details we can use to trace its origin or behavior. Without further information, we cannot identify the underlying cause."


Ofc, the reason i sent the error / screenshot to My Concierge/Global care. But, Hyatt Concierge/Global Care could / should have
2. checked internally for "unknown error" (complaints, IT systems warnings about ssuch message, etc)
3. checked internally with facts of the situation: Mr & Mrs Smith, didn't work on .Com but did on App
4. perhaps recommend some steps eg. clear cache, try different card, etc
5. perhaps try one or more AI chatbots

My Concierge/Global Care/Guest Support (Hyatt person same name with all three departments) , very surface-level response. Seems like no atempt at #2,3,4,5

so i tried some test bookings on .COM. And also, tried AI chatbots with wording of my original post.

Here is Perplexity.ai response and note it says that Hyatt is aware of the error !! So, why couldn't Hyatt (Concierge / Global Care / Guest Support) say something ??

https://www.perplexity.ai/search/hya...uzRDTwgyHHRw#0

I'm having the same problem and reached MHC today. He tried to book it and even called the property but there is some sort of error on Hyatt's end.

MHC said he would direct this situation to Mr&Mrs Smith team so they could review what is happening.

This is a bit troublesome as I want to book a specific hotel in high-season on specific dates:(

For a few days now - when searching SPECIFIC DATES in Las Vegas, Nevada (Jan 3-7 or 8th)
Errors in both website and APP.

Other dates load fine - say Jan 3-4... anyone else? Have tried multiple devices.

Looks like an error occurred while your request was being processed.

An unexpected error has occurred while attempting to process your request. Please try again later.

Looks like your MHC has at least half a brain. You saw the response from my My Hyatt Concierge ...totally useless, doesn't delve into items and had at least 3 other "front-end" situations since later Sept where MHC does nothing (and back-end points/nights not credited at all or wrong, i've ended up resolving via phone calls as MHC hadn't even made contact with department that credits nights/points ...how i know? because person answering Globalist hotline informed me no contact received from MHC

o, when MHC does nothing, you contact Hyatt Global Care and/or Hyatt Consumer Affairs ...and their response nowadays sounds like Concierge and indeed name at bottom of emails from Global Care and Consumer Affairs is name on my Concierge ! (apparently he works for 3 departments, has 3 titles)

Hyatt providing a resolving-response (vs a response that doesn't resolve an item) needs to do a lot better
....this back & forth, unresolved items, is like IHG of 2020/21 covid lock-down ending/ covid re-opening

Same here for early December

Same property?

The dates I want are CES - but its strange that its not showing ANY Vegas properties.

I can't even get anything to load for the dates I'm looking at in Vegas

feel free to DM me the dates. But this mirrors my Jan experience.