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Random Reassignment of Concierge?

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Random Reassignment of Concierge?

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Old Jul 9, 2019 | 1:48 pm
  #31  
ClarkGriswold
10 Years on Site
 
Join Date: Mar 2014
Posts: 263
Same thing happened to me a couple weeks ago. Talking to her on the phone today, she used the phrase "oh yes, I was reassigned to you", so maybe at least part of the process was out of their hand / automated.
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Old Jul 11, 2019 | 11:52 am
  #32  
Mary2e
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Originally Posted by uppereastsider
Well my new concierge hasnt responded to my last three emails. Sucks as my old concierge was so fast to respond.

How are people getting new concierges?
I would call again. When they are off they each have a backup. I called on a Sunday and got someone else who offered to assist. I've also received emails from the backup in response to one I sent to mine.
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Old Jul 11, 2019 | 11:55 am
  #33  
Mary2e
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Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
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Originally Posted by ClarkGriswold
Same thing happened to me a couple weeks ago. Talking to her on the phone today, she used the phrase "oh yes, I was reassigned to you", so maybe at least part of the process was out of their hand / automated.
It really did appear to be random. OR, one of the official or unofficial Hyatt reps here saw my post and realized that we were all very confused as to why we were being reassigned after years with the same person and undid some of it.

It really was odd to reassign long standing globalists and not just assign new or newer globalists to the new reps.
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Old Jul 11, 2019 | 1:35 pm
  #34  
uppereastsider
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Originally Posted by Mary2e
I would call again. When they are off they each have a backup. I called on a Sunday and got someone else who offered to assist. I've also received emails from the backup in response to one I sent to mine.
I got an apology email from the concierge indicating a technical issue with not seeing my emails. Fortunately am back with my old concierge 👍
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