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Random Reassignment of Concierge?

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Random Reassignment of Concierge?

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Old Jul 9, 2019, 1:48 pm
  #31  
 
Join Date: Mar 2014
Posts: 263
Same thing happened to me a couple weeks ago. Talking to her on the phone today, she used the phrase "oh yes, I was reassigned to you", so maybe at least part of the process was out of their hand / automated.
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Old Jul 11, 2019, 11:52 am
  #32  
FlyerTalk Evangelist, Ambassador: World of Hyatt
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Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Originally Posted by uppereastsider
Well my new concierge hasn’t responded to my last three emails. Sucks as my old concierge was so fast to respond.

How are people getting new concierges?
I would call again. When they are off they each have a backup. I called on a Sunday and got someone else who offered to assist. I've also received emails from the backup in response to one I sent to mine.
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Old Jul 11, 2019, 11:55 am
  #33  
FlyerTalk Evangelist, Ambassador: World of Hyatt
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Join Date: Jul 2001
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Posts: 46,919
Originally Posted by ClarkGriswold
Same thing happened to me a couple weeks ago. Talking to her on the phone today, she used the phrase "oh yes, I was reassigned to you", so maybe at least part of the process was out of their hand / automated.
It really did appear to be random. OR, one of the official or unofficial Hyatt reps here saw my post and realized that we were all very confused as to why we were being reassigned after years with the same person and undid some of it.

It really was odd to reassign long standing globalists and not just assign new or newer globalists to the new reps.
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Old Jul 11, 2019, 1:35 pm
  #34  
 
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Originally Posted by Mary2e
I would call again. When they are off they each have a backup. I called on a Sunday and got someone else who offered to assist. I've also received emails from the backup in response to one I sent to mine.
I got an apology email from the concierge indicating a technical issue with not seeing my emails. Fortunately am back with my old concierge 👍
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