Random Reassignment of Concierge?
Jul 5, 2019 | 10:09 pm
#16
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I still miss my Michelle L and she left Hyatt a couple years ago.
Jul 6, 2019 | 1:12 am
#17
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 656
I had an amazing concierge (Michelle J) and received an email in May that I was assigned a new concierge. I'm bummed as she was fantastic, but I'm a pretty low maintenance / easy travel request traveller (mainly TSUs and room type changes), so as long as my current one can do the basics and reply in a timely matter, I'll be happy. Haven't had to use my new concierge yet
Jul 6, 2019 | 12:54 pm
#19
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Jul 7, 2019 | 9:51 am
#21
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,405
I wanted to ask my old (and now new) concierge a non-urgent question. If he's not off, he's generally very responsive.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
Jul 7, 2019 | 1:20 pm
#22
Join Date: Aug 2007
Posts: 1,164
I wanted to ask my old (and now new) concierge a non-urgent question. If he's not off, he's generally very responsive.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
Happy that mine kept me (if indeed the process above occurred). Shes the best and I try to point this out to her every chance I get!
Jul 7, 2019 | 1:45 pm
#23
Join Date: Aug 2012
Posts: 7,359
For the longest time, I had either my Concierge on block or he/she never emailed me post intro. Anyway, for the longest time, I just assumed this wasn't really a service worth making an effort to utilize (generally, don't like writing emails or making phone calls unless absolutely necessary), but I read how you folks kept raving about your guy/gal at this dept.
Anyway, long story short, had an issue this year with a booking and couldn't resolve it by contacting the property directly. So, before cancelling completely, as a final act of desperation, contacted my concierge who, to my utter shock and pleasant surprise, not only resolved it, but got terms much better than I had been able to on my own.
Anyway, long story short, had an issue this year with a booking and couldn't resolve it by contacting the property directly. So, before cancelling completely, as a final act of desperation, contacted my concierge who, to my utter shock and pleasant surprise, not only resolved it, but got terms much better than I had been able to on my own.
Jul 7, 2019 | 3:59 pm
#24
Original Poster
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,405
Regardless, please dont put him on the spot by confronting him or asking... even at the Concierge level these are not highly paid people.
Happy that mine kept me (if indeed the process above occurred). Shes the best and I try to point this out to her every chance I get!
Jul 8, 2019 | 6:11 pm
#26
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I wanted to ask my old (and now new) concierge a non-urgent question. If he's not off, he's generally very responsive.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
BUT, now I feel a bit uncomfortable. I thought we had a good relationship, and I even wrote his boss a glowing email about him. If in fact they did get to choose who they kept, well, I guess there were others he preferred to hang on to. I did not nag or bother him and over the last 2 years have only used him a couple of times, though it was for very specific requests. As a matter of fact, I was cleaning out my emails and found some info I thought would help him in his position and offered it - which he accepted and I sent.
So I'm a bit perplexed about this whole thing.
Could be days, could be a month or more. No rhyme or reason to it.
Jul 9, 2019 | 4:52 am
#27
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, UA Platinum, AA Plat Pro, Bonvoy Titanium & Lifetime Platinum, Amtrak Select
Posts: 982
Well my new concierge hasnt responded to my last three emails. Sucks as my old concierge was so fast to respond.
How are people getting new concierges?
How are people getting new concierges?
Jul 9, 2019 | 10:00 am
#28
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Jul 9, 2019 | 10:21 am
#29
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, UA Platinum, AA Plat Pro, Bonvoy Titanium & Lifetime Platinum, Amtrak Select
Posts: 982
Jul 9, 2019 | 1:39 pm
#30
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, UA Platinum, AA Plat Pro, Bonvoy Titanium & Lifetime Platinum, Amtrak Select
Posts: 982
After not getting an email from my concierge, I emailed my old concierge for help, who then replied that she is my new concierge again!
Really not quite sure what happened, but super super super happy to have her back
Really not quite sure what happened, but super super super happy to have her back