Mar 2, 2017, 10:28 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: 59Impala

Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)

Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)

Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)

Texas

HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)

World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

Reply Subscribe

Thread Tools

Search this Thread

Mar 10, 2017, 5:41 pm

#211

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Quote:

Originally Posted by dmodemd

I appreciate the note on the reservation I can use as evidence.

Same here. It's better than nothing.

But it is a sad state of affairs when we have to be appreciative of "better than nothing".

They had no problem updating the reservations with GP, so what is the problem with WoH?

Mar 10, 2017, 9:54 pm

#212

jasonvr

Join Date: Feb 2005

Location: So Cal

Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC

Posts: 5,562

Quote:

Originally Posted by OsakaWino

GP didn't allow suite upgrades on all pts reservations. WoH does. Multiple people have reported that P+C and cash reservations are still getting confirmations with the upgraded room type. There's something particular (that we don't understand) about all pts reservations. Hopefully they'll figure it out so it can be "seamless" again, but I'm not holding my breath

Side note, people are adding a lot of data to the wiki, and that's great, but is that what your reservation confirmation says, or what you actually received. Since a lot are in the future, I'm guessing its what the confirmation says. It would also be helpful to indicate actual suite received. All reservation confirmations are going to show the same base suite type, but that's not necessarily how the property will treat the member when they arrive.

Mar 10, 2017, 10:12 pm

#213

OsakaWino

Join Date: Jan 2012

Location: Osaka

Programs: Hyatt Explorist, Hilton Gold, UA

Posts: 3,158

Quote:

Originally Posted by jasonvr

I could almost forgive (but not understand) the failure of being unable to either get the email change or the account page right for an upgrade on an all-points res, but they are also having problems with other types as well.

I have a 7 night stay with the first night P+C and the rest on 4 cash reservations. They're not able to show the upgrade on any of it. I had the same type of res and upgrade in January at the same property and the GP system was able to show the upgrade on both email and my account. Under WoH I have a tacked on memo on the email and nothing on my account.

Mar 11, 2017, 10:16 am

#214

PortlySpartacus

Join Date: Aug 2013

Location: Minnesota

Programs: Hyatt Globalist

Posts: 1,101

Interesting read from a travel blogger on Hyatt's new program for receiving DSU/TSU's:
https://www.travelcodex.com/2017/03/...ravel+Codex%29

He comments on how he felt he was treated like he "was treated more like cheating the system" for cramming in his 25 stays in Jan-Feb of this year. I think this is exactly why programs like Delta and now Hyatt and others are moving to revenue based systems or making it more difficult to get top tier thru additional nights per year.

Mar 11, 2017, 4:01 pm

#215

britinva79

Join Date: Jul 2009

Posts: 320

At the GH Tokyo, no suite upgrade available in advance and they indicated that all suite upgrades are now only the Grand Suite King and no longer the Grand Executive Suite King. The Grand Suite King is a not true suite in that it doesn't have a door between the bedroom and living room per one of the staff I spoke to and that is why in the past they would upgrade using DSU to Grand Executive Suite King. Seems like the GH Tokyo took the "improvements" of WOH to heart and showed us what's still to come.

Mar 12, 2017, 12:27 pm

#216

sfozrhfco

Join Date: Apr 2003

Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver

Posts: 5,850

Mine still have not been processed. The room is blocked but now was told that the "off shore" team has not processed it yet. When they get around to it, the upgrade award should be deducted from the account and an e-mail confirmation sent. So far, 12 days and counting and one still has no points deducted for the cash and points reservation and the other has not been processed.

Mar 14, 2017, 8:40 am

#217

beachfan

Join Date: Sep 2002

Location: Thousand Oaks, Ca., USA

Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver

Posts: 8,319

Quote:

Originally Posted by OsakaWino

What is the downside of them showing the upgrade correctly but not pulling the TSU? I have 3 reservations with suites confirmed, but only 2 TSUs deducted. Should I hunt down which one doesn't have the TSU attached?

Mar 14, 2017, 8:47 am

#218

sfozrhfco

Join Date: Apr 2003

Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver

Posts: 5,850

Quote:

Originally Posted by beachfan

That is my question as well. The phone agent told me it means that it has not been processed on the WoH side. It could also just mean that the off shore WoH agents that they hired to do this have no clue about the process and processed the upgrade without deducting the upgrade. I am also told that everything is fine with a cash and points reservation where the points were returned. Will I have a problem at the hotel when they find out no points were deducted and they are only getting $55/night? Who knows.

Mar 15, 2017, 3:43 pm

#219

cdancer20

Join Date: Oct 2013

Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum

Posts: 4,375

Booked an all-points reservation today and then called in to add a TSU. To my surprise, the agent changed my reservation to a P+C+TSU booking! And that wasn't what I asked for. I knew something was fishy when I asked her to do a second all points booking + TSU and she claimed that she couldn't. I wish that I would have noticed the change then. Now I've been on the phone for over 15 mins waiting on them to fix this.

Mar 15, 2017, 3:48 pm

#220

cdancer20

Join Date: Oct 2013

Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum

Posts: 4,375

Well they got it fixed after contacting the hotel. Not sure what the other agent did. I have a 3 night res with 2 nights on full points and 1 with free night certificate. She mentioned that they will just keep me in the suite on the 3rd night but we will see. I'm hoping that they will given the new rules and the fact that I'm already in the suite.

Mar 15, 2017, 3:55 pm

#221

hailstorm

FlyerTalk Evangelist

Join Date: Jul 2011

Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold

Posts: 20,439

Quote:

Originally Posted by cdancer20

I'm hoping that they will given the new rules and the fact that I'm already in the suite.

Good luck with your "squatters rights"

Mar 15, 2017, 4:08 pm

#222

canyonleo

Join Date: Jul 2011

Programs: AA & DL / SPG & HGP

Posts: 1,723

I'm with you, doing a TSU squatters rights approach with a 10 night all points followed by one night Cat 1-7 stay.

Mar 16, 2017, 6:56 am

#223

cdancer20

Join Date: Oct 2013

Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum

Posts: 4,375

Quote:

Originally Posted by hailstorm

Good luck with your "squatters rights"

Seeing as how others here have already had success with getting upgrades just in regular reservations, I'm not going to be so negative about my chances. People were getting "squatters rights" before the new upgrade rules so I doubt they are going to get worse.

Mar 16, 2017, 9:43 am

#224

Millerwaukee

Join Date: Aug 2015

Posts: 22

Reading the comments above it sounds like my situation is very similar. I was excited about the new program and the opportunity to use an all points reservation with a TSU/DSU. I had a Monday/Tuesday in the fall at the PH Chicago. Wide open availability including all the suites. I called twice to apply the TSU and both times they said none are available. What gives? I get it is horrible for Hyatt financially, but is the T&C is specifically states you can use a TSU/DSU with an all points reservation. Let the games begin!

Mar 16, 2017, 3:58 pm

#225

hailstorm

FlyerTalk Evangelist

Join Date: Jul 2011

Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold

Posts: 20,439

Quote:

Originally Posted by Millerwaukee

It could be that the hotel has downgraded what it considers an entry level suite to be. The Grand Hyatt Tokyo has done exactly that. So what used to be the redemption level suite now appears "wide open", but the room that they currently classify as an entry suite (which, in an incredible coincidence, is much rarer than the previous one) is nowhere to be found.