Originally Posted by
beachfan
What is the downside of them showing the upgrade correctly but not pulling the TSU? I have 3 reservations with suites confirmed, but only 2 TSUs deducted. Should I hunt down which one doesn't have the TSU attached?
That is my question as well. The phone agent told me it means that it has not been processed on the WoH side. It could also just mean that the off shore WoH agents that they hired to do this have no clue about the process and processed the upgrade without deducting the upgrade. I am also told that everything is fine with a cash and points reservation where the points were returned. Will I have a problem at the hotel when they find out no points were deducted and they are only getting $55/night? Who knows.