jkjetsetters

You've editorialized a lot of what I said. I never said I expect everyone to be silent, nor did I ever even say there shouldn't be kids here or kids having fun, nor did I say it was a 'screaming den.' Also, how do you know what rates all others staying here have paid? It's quite possible they're here through package deals or staying on P+C or points.

On that note, why should I expect/care less when I'm staying places on P+C and/or using a suite upgrade? It's not as if I've somehow scammed my way into this suite. We re-earned Globalist last year after staying & paying for 50 nights, & since we don't travel for work that was all personal spend. We've spent a lot of money with Hyatt over the years & appreciate that Hyatt rewards loyal customers with TSUs. Also, points have a monetary value, & we saved them up for a long time to go on this trip. Regardless of the method of payment, all guests deserve to have a nice stay & get what they were promised.

I will say that Monday was by far the worst day here as far as poorly behaved kids go. I'm guessing some people were here for long weekends & left after that. We've enjoyed a lot of relaxing on our terraces since then with a lot fewer instances of screaming/crying kids. Of course we don't mind seeing/hearing kids playing, but I don't think there's an excuse for letting your kid cry at the top of their lungs for 5-10 minutes and not even closing your balcony door (yes, this happened a couple times).

I never said I had memories of being a perfect child, of course I acted poorly & threw fits. But guess what, I had good, attentive parents who didn't let me get away with bad behavior in nice places. I have many memories of going outside to the car with my dad until I could act appropriately, or leaving fun experiences to go home if I was particularly bad. That's how kids learn what behavior flies & what doesn't. Staying in a nice restaurant for 30 minutes when your child's being very fussy doesn't teach them anything good, & it affects everyone else's experience. How is that ok?

Yes, kids have a right to exist & experience life, but not at the expense of everyone else. Of course you & I will have different views on the resort & the experience it offers, because you're here on a family trip & I'm here on a romantic couples anniversary celebration. I'm only trying to offer my honest experience here because I think others traveling as a couple will appreciate it, since if you come during times that are popular for families, which I didn't know included October, it won't be exactly how the website makes it look.

jkjetsetters

I'm not talking about kids running about & shrieking playfully, I'm talking about kids yelling loudly, and screaming, and crying. I'm talking about kids that are in the nice restaurants here doing those things, to the point where it's hard for others to converse or enjoy their $$$$ meals. I'm talking about kids in the ADULTS ONLY pool & whirlpool, & their parents aren't even with them.

None of that is acceptable at a 5 star luxury resort. I have no problem with families staying here, but the least they could do is parent their children & ensure they act appropriately.

dewby

[QUOTE=jkjetsetters;28980558]Yeah I didn't realize that it was holiday period all over Europe, it tends to be off-season many places. Now I know though & will avoid places like this during the fall holiday.

I would have to agree. Some of the commenters seem to think I'm saying I shouldn't ever have to see or hear a child, but that's not it at all. It's that most kids here indeed seem spoiled/badly behaved & their parents seem to only care about enjoying their holiday & pay little to no mind to their kids. Not all of them of course, but more than enough to make it noticeable.[/QUOTE

I disagree totally, there will always be a few that can scream or be irritating but to say that MOST kids here are poorly behaved and the PARENTS (sic) are bad kind of sums up your comments and how you categorise others.

Big statement to make in my view and does little to reinforce your stand point. You have basically said all families In this hotel are bad and have sub par parenting skills. Keep digging.

My advice is to check out if it is so unbearable I don’t think you will be missed.

dewby

I will make sure I lock my child in the suite tomorrow.

I will also post a video of how unbearable all these screaming hordes are and how bad it is.

59Impala

Hmmm.... so I guess you all don’t mind kids at a Hyatt Zilara either.

if it’s published as an adult pool it sould be enforced.
understand the other pools are not heated, but that’s a different issue.

We book hotels that have adult pools or Zilara.... I am beyond my “kids days”...

jkjetsetters

Hyatt Zilaras are great! We stayed at the one in Jamaica for our honeymoon & it was very nice. I really want to visit the Cancun one. We've also stayed at Ziva in Puerto Vallarta, and it was nice too. They did actually enforce the adults only pool at that property

However, Zilaras are a very different experience from more luxury properties like Andaz/Park Hyatt. So I would hope that places like this very nice, beautiful resort in Mallorca, will find a way to suit both couples & families.

If you want a non-AI Hyatt, we've had great experiences at the Andaz in Maui & the Andaz in Costa Rica. In Maui they have a great, large children's pool, and the adults-only pool is in a completely separate area. In Costa Rica, we went at the end of August which is shoulder season, & we had the adults-only pool to ourselves most days. Both of these properties are in gorgeous settings & have beaches onsite.

jkjetsetters

No one here has said 'kids shouldn't have access to the only heated pool,' we've said that kids shouldn't be allowed in the ADULTS ONLY pool (and jacuzzi). The hotel guests don't control which pools are heated or to what extent. There's absolutely nothing selfish about adults wanting to enjoy the adults only pool without kids, as promised on the hotel's own website.

jkjetsetters

We were at the pool on Monday, and there were 4-6 adults in the 'adults only' area while we were there, & many more people (adults & kids) down at the main & kids pool. Additionally, there were kids in the adults only pool, and kids in the jacuzzi, and no parents around. A couple times we even saw parents come to check on their kids & then go back down to the main pool deck.

Today we briefly stopped by the pools, & once again there were kids in the adults only pool. Except today, there were 2 staff members up there, doing absolutely nothing to enforce it.

Did you ever consider that maybe there haven't been more adults by the adults pool because there are always kids in it?

The adults pool does have a waterfall feature to the main pool, but they are actually fully separate pools, & you have to go up stairs to get to the adults pool. Additionally, there are signs by all of the pools saying that kids under 16 must be accompanied by an adult. However, there were several children in the adults area, without their parents/an adult, thus breaking two rules. If 'Kids will be kids' and try & go in the adult pool/jacuzzi, their parents should be present & stop them.

Also, the adults pool is not extremely warm compared to the main pool, it's probably 7-10 degrees warmer. It's still brisk & takes adjusting getting in, so it's not like it's some heavenly heated pool while the main one has icicles coming off it.

I do think the hotel should heat all of the pools to a warm temperature though, especially in the non-summer months. It's perplexing that they don't. But again, adults wanting to enjoy the adults only pool have no control over what is heated & to what degree, & since the website promises an adults only pool & jacuzzi, it's not wrong for adults to expect that.

jkjetsetters

Exactly, some people (parents included) go out of their way to book properties that have adults only pools, & they should get what is promised. If the hotel doesn't want to enforce this, they need to stop promoting it as such on their website & take down the sign by the pool. I'm shocked that people here are defending this behavior.

jkjetsetters

I will concede that I shouldn't have said MOST, but I stand by 'more than enough to make it noticeable.'

dewby

I don’t think there has been an overly defending approach it is more your language and clear distaste for families in what is a family resort on a family island.

The pool idea is silly. As you know the bottom pool and upper pool are joined by a walk way. It is very easy to miss any sign. Kids will explore. The jacuzzi however does have clear signage but as the warmest pool that is where kids will head. Not saying that is right just natural.

I wonder if the so called family pool was heated if adult couples would head there? Probably. Could families have a right to ask what are you doing there and do you have darker intentions with all the kids in swim clothing. The answer is no because families are having to much fun enjoying their well earned and paid for holiday. Spending time with their kids that they get so little time in normal working weeks. This is not universal of course and there will always be one or 2 but as I mentioned before all families are not like that.

I really don’t get the segregation issue and why make a big thing about it.

I am shocked that some on here actually believe luxury is only for pensioners or couples and kids should have to stay in some 2 star property to learn about the world or they will become poorly behaved and spoilt. A load of poopycock and snobbery at its finest.

I hope none of those with that attitude have grandchildren. If they do maybe ask yourself if they actually like you or if they will visit you when you are frail and ill and in need of some company. If my parents where like that my children would take a rain check and I would not blame them.

I also bet there are enough kids in this hotel who would love to have lost grandparents back for a few days to play in the pool with. Consider that.

Life is too short and before we know it our time has come to an end.

My advice. Enjoy your holiday. Marvel at the surroundings and appreciate your wife. If someone is annoying you walk away and find a quieter spot instead of policing pools. There are 100s of places in this resort for you to relax in and enjoy your time. This will make for a far more pleasant experience and memory.

speedytimmy

I personally haven’t checked it out, but there is supposedly an ‘outdoor vitality pool’ at the Serenitas Spa. There don’t seem to be many pictures available online but it looks more like an outdoor jacuzzi than pool. I don’t know if access is restricted to those with spa treatments. Perhaps someone at the property could check it out and provide a review.

MarkOK

If 1 pool is at a swimmable temperature, and 1 pool is too cold for comfort (both subjective), I indeed think it is selfish for adults to deny kids access to the 'swimmable' temp pool just because of signage.

You expect an adults only pool. The families expect a pool their kids can swim in. Everyone's paid money to be there. Of course, I expect the hotel should meet both expectations, but if they can't and they aren't, then I think the 'adult' thing to do is to yield the expectations of an 'adult only pool'. (As though we adults really 'use' the recreational aspect of the pool anywhere near as fully as kids).

I respect the point of Zilaras 100%. I might go there someday (though, not because they are adults only as much as they are beautiful beach-destination resorts). But I don't agree with a hard-line about an 'adult only pool' at an otherwise family friendly resort if the pools are considerably less equal in usability, and even if they are, I would fully expect kids to wonder in everybit as much as I expect a skinny 12 year old boy trying to 'muscle up' lifting weights in the StayFit gym without his parents. Kids break 'rules', but they very rarely have a malicious intent to do you any harm.

stvr

What's the point of a cold pool? A European thing?

footastic

Sad to see that the times I would want to go back have the same kids issue.

Again not an an issue with kids per se just terrible kids playing football and knocking wine glasses off tables without parents even acknowledging it.