Hyatt Zilara / Ziva Rose Hall (Jamaica) REVIEW - MASTER THREAD
Apr 9, 2020, 12:56 pm
#1321
Join Date: Jun 2015
Posts: 343
Anyone know of a standard charge for adding a kid to a points reservation at the Ziva? When booking for 2 adults, it's $350 or 25k points/night for either a king or 2 double. For 2 adults + a 4 year old (same dates and room type), it's $493/night but it says no points reservations are available. I emailed Hyatt a few times trying to determine if there's a standard cash upcharge so we can book it. They said they can't help and I need to call. After a lengthy hold, I gave up. Anyone have any experience with this?
Apr 13, 2020, 12:57 pm
#1322
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
I can't give you direct experience with this location, but the way point reservations work with the Ziva/Zilara locations; you have to book the room for 2 people, if you wish to do so online. If you haven't yet, I'd message Hyatt on twitter about the additional cash price. It's 12,500 points per night for anyone over 3, and most likely significantly less than that with cash. The Cancun location charges $110 a night, and I would expect the Rose Hall location to be less.
Apr 17, 2020, 6:09 pm
#1323
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
When we went, I had a teen and a six year old with us, I had "booked" the teen into the reservation and paid the appropriate points. When we checked in, I pointed out that there were four of us, and that my other child was 6, I got a wink and was told that it was not a problem. You are NOT going to get such a confirmation by repeatedly asking them, and in fact you might get a note in your reservation which might make it impossible for you to get any deal. So I would strongly suggest that you do not repeatedly call and look for answers and just show up.
Jan 8, 2021, 4:58 pm
#1325
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 646
Just did three miserable agonizing days and nights at Zilara Rose Hall Jamaica. UGH. What a waste of money. The childfree wife and I spend most of our time on the Ziva (family) side to try and temper the sensory assault. This is going to be a very short review and the bottom line is this: Zilara should be kicked out of the Hyatt franchise. If you love the 24-hour party hound, frat-boy scene with mediocre food, tens of uniformed "security" personnel roaming the grounds, spotty service, being commanded to "STERLIZE!" before you are allowed into a restaurant, and like tired stripped-out rooms you will however LOVE this Zilara.
Never so happy to get back to these f'ed up United States.
Never so happy to get back to these f'ed up United States.
Jan 8, 2021, 5:19 pm
#1326
Join Date: Jun 2020
Posts: 446
Just did three miserable agonizing days and nights at Zilara Rose Hall Jamaica. UGH. What a waste of money. The childfree wife and I spend most of our time on the Ziva (family) side to try and temper the sensory assault. This is going to be a very short review and the bottom line is this: Zilara should be kicked out of the Hyatt franchise. If you love the 24-hour party hound, frat-boy scene with mediocre food, tens of uniformed "security" personnel roaming the grounds, spotty service, being commanded to "STERLIZE!" before you are allowed into a restaurant, and like tired stripped-out rooms you will however LOVE this Zilara.
Never so happy to get back to these f'ed up United States.
Never so happy to get back to these f'ed up United States.
Jan 8, 2021, 5:32 pm
#1327
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 646
Interesting, thanks for the background. Now I know to avoid ever staying at a Playa/Sagicor property. What I experienced at Zilara were definitely all related ultimately to upper management and how the place is run. We tried to walk on the otherwise pleasantly planted and landscaped path/sidewalk that goes over to the property next door. There are no fences, no signs, no gate, nothing but a wide walkway and we were stopped by one of the many "Security" guards on the Hyatt property and told we were not allowed to walk further. No reason, but NOT ALLOWED! Like I mentioned in my TripAdvisor review, never experienced anything remotely similar any where else in the world. Pathetic.
Last edited by LoungeLizardHugo; Jan 8, 2021 at 5:51 pm
Jan 8, 2021, 5:42 pm
#1328
Join Date: Jun 2020
Posts: 446
Playa owns and manages ALL current Ziva/Zilara properties (I'm not sure about the coming Ziva Barbados). I think this comes down to the local management at each property, as people have praised Cap Cana, Cancun, Los Cabos properties a lot.
Jan 8, 2021, 5:52 pm
#1329
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 646
Jan 19, 2021, 1:16 pm
#1330
Join Date: Mar 2019
Location: Washington DC
Programs: Bonvoy Plat,Hilton Diamond,IHG Plat,WOH Glob,Radisson Gold,MGM Gold,Hertz Presidents Circle
Posts: 215
Just did three miserable agonizing days and nights at Zilara Rose Hall Jamaica. UGH. What a waste of money. The childfree wife and I spend most of our time on the Ziva (family) side to try and temper the sensory assault. This is going to be a very short review and the bottom line is this: Zilara should be kicked out of the Hyatt franchise. If you love the 24-hour party hound, frat-boy scene with mediocre food, tens of uniformed "security" personnel roaming the grounds, spotty service, being commanded to "STERLIZE!" before you are allowed into a restaurant, and like tired stripped-out rooms you will however LOVE this Zilara.
Never so happy to get back to these f'ed up United States.
Never so happy to get back to these f'ed up United States.
Can you elaborate more?
Jan 20, 2021, 7:46 pm
#1331
Join Date: Mar 2019
Location: Washington DC
Programs: Bonvoy Plat,Hilton Diamond,IHG Plat,WOH Glob,Radisson Gold,MGM Gold,Hertz Presidents Circle
Posts: 215
Well, I changed to Hyatt Ziva Cap Cana. It's newer, has more on site, and was only like $80 more net between airfare and hotel.
Jan 20, 2021, 8:21 pm
#1332
Join Date: Aug 2011
Programs: Hilton - Diamond / Marriott - Platinum / SPG - Platinum / Priority Club - Platinum
Posts: 359
Feb 23, 2021, 4:22 pm
#1333
Join Date: Mar 2019
Location: Washington DC
Programs: Bonvoy Plat,Hilton Diamond,IHG Plat,WOH Glob,Radisson Gold,MGM Gold,Hertz Presidents Circle
Posts: 215
Great property and service. I'd say it's the single best location in Cancun. I wasn't too keen on the butler service, however. I switched from Cap Cana partly because I kept reading it was rather boring. Ziva Cancun was not and I met many cool folks there.
Apr 29, 2021, 7:31 pm
#1334
Join Date: Jan 2014
Location: Chicago, IL
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond
Posts: 286
For those who have stayed without kids, does it matter which side you stay on with regards to pool / restaurant access? t Ziva has the award dates while Zilara does not, so ideally would book Ziva and just use the Zilara side each day for pool etc. Recently stayed at Zilara Cap Cana and pretty much anyone but kids could walk between the resorts, etc.
TIA.
TIA.
May 10, 2021, 5:17 am
#1335
Join Date: Oct 2000
Location: Staten Island, NY
Programs: Hilton Diamond, Hyatt Globalist
Posts: 90
Current menus and scheduling may be found here:
https://hyatt-zilara-rose-hall-prope...y.app/en/menu/
Brazil is closed until further notice.
https://hyatt-zilara-rose-hall-prope...y.app/en/menu/
Brazil is closed until further notice.