Hyatt Zilara / Ziva Rose Hall (Jamaica) REVIEW - MASTER THREAD
May 24, 2023, 1:19 pm
#1366
Join Date: Sep 2016
Posts: 286
I have a stay coming up at the Zilara Rose Hall in a week and a half, and while other friends who are staying here around the same time under their own reservations have received proactive contacts from the hotel to arrange airport transfers and gather arrival details, I've heard nothing. I have emailed 3 different email addresses, including one person who'd contacted one of my friends about her reservation, and every single email I've sent has gone into the aether or been ignored. I'm dismayed and surprised that a stay that will cost me well north of $6000 is being handled in this way.
Does anyone have an email contact with this hotel that is staffed by humans who will actually reply? Does World of Hyatt Concierge actually monitor the forum and assist with this type of query? I'm very frustrated so far by the complete lack of proactive or reactive engagement from the property and would like to get this turned around before we arrive.
Does anyone have an email contact with this hotel that is staffed by humans who will actually reply? Does World of Hyatt Concierge actually monitor the forum and assist with this type of query? I'm very frustrated so far by the complete lack of proactive or reactive engagement from the property and would like to get this turned around before we arrive.
Jan 2, 2024, 10:12 am
#1369
Join Date: Jan 2009
Location: Garden City, NY
Programs: Hyatt Globalist, National Executive Elite
Posts: 145
We have a family of 5 and would be looking at booking the Ocean View Junior Suite Double. Is that allowed to have 5 in a room and also how much are the kids to add on if you do it upon arrival?
Also if someone has an email contact for the hotel that would help too.
Thanks.
Also if someone has an email contact for the hotel that would help too.
Thanks.
Jan 2, 2024, 10:35 am
#1370
Company Representative: World of Hyatt
Join Date: Feb 2017
Programs: World of Hyatt
Posts: 118
We have a family of 5 and would be looking at booking the Ocean View Junior Suite Double. Is that allowed to have 5 in a room and also how much are the kids to add on if you do it upon arrival?
Also if someone has an email contact for the hotel that would help too.
Thanks.
Also if someone has an email contact for the hotel that would help too.
Thanks.
Jan 2, 2024, 11:31 am
#1371
Join Date: Jan 2009
Location: Garden City, NY
Programs: Hyatt Globalist, National Executive Elite
Posts: 145
Happy New year! Thank you for considering Hyatt. Hyatt Ziva Rose Hall's Ocean View Suite 2 double beds has a maximum occupancy of 4 and no rollaway beds are allowed. Please contact @Hyattconcierge on any social media platform or call 1-800-994-9288 when you have confirmed dates and room types. We will then call the hotel to check on the cash price. The email address to the hotel is [email protected].
Jan 30, 2024, 1:37 pm
#1372
Join Date: Jan 2013
Programs: DL, UA
Posts: 596
Can you tell me if there are any all inclusive resorts in the Hyatt portfolio in the Carribbean which allow 5 (2 adults 3 kids)? At this point I can't find one and I'm not putting 2 kids under 4 in their own room sleeping separately with my wife. Idiotic thought for a "vacation"
Feb 1, 2024, 8:48 pm
#1373
Join Date: Aug 2017
Posts: 17
I'm headed here later this month--despite the middling reviews and the "reconsider travel" warning from the State Department. Hope all goes well. How bad can endless drinks on a beach really be? I'm taking a red eye over and heard horror stories about customs, so I booked the Club Mobay fast pass. Am I going to be better off going to the Hyatt lounge when I clear or finding an Uber/cab/shuttle, given that I assume I'd be waiting for everyone else to clear before the Hyatt shuttle would come?
Apr 5, 2024, 2:15 pm
#1374
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Any views on Hyatt Zilara Rose Hall in Jamaica?
Anyone been there recently? Looking at it for my bachelor party with 10-12 guys. All 40+ and successful so looking for mix of classy and fun
Apr 5, 2024, 2:19 pm
#1375
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,164
Apr 16, 2024, 6:51 am
#1376
Join Date: Oct 2022
Location: ORD
Programs: AA EXP; Hyatt Glob
Posts: 56
I'm at the Zilara right now, and it's beautiful but a smaller resort than I'd anticipated. Getting dinner reservations for 10-12 people would certainly require some advance planning with the concierge before check-in. The other caution with the small resort is that if your group is hoping for a super rowdy bacchanal in all the common spaces, you'll likely be doing that in close quarters with the resort's other guests, which may not be well received. But if you consider your group of 40+ successful guys to be relatively chill in your pursuit of "classy and fun," then the vibe of Zilara probably matches. The demographic here skews 40+. It's not Girls Gone Wild.
Apr 16, 2024, 7:24 am
#1377
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
I'm at the Zilara right now, and it's beautiful but a smaller resort than I'd anticipated. Getting dinner reservations for 10-12 people would certainly require some advance planning with the concierge before check-in. The other caution with the small resort is that if your group is hoping for a super rowdy bacchanal in all the common spaces, you'll likely be doing that in close quarters with the resort's other guests, which may not be well received. But if you consider your group of 40+ successful guys to be relatively chill in your pursuit of "classy and fun," then the vibe of Zilara probably matches. The demographic here skews 40+. It's not Girls Gone Wild.
Apr 20, 2024, 5:11 pm
#1378
Join Date: Apr 2001
Programs: AA (PLATINUM), HHonors (DIAMOND)
Posts: 1,068
Today, 11:40 am
#1380
Join Date: Feb 2010
Posts: 16
Avoid this Jamaica property Rose Hall
Went there Xmas week 2023. Would not go back. Was in Ziva building 3 and the AC could not drop the room below 74 (when it was 77-81 outside) and take out humidity. Management knew there was a problem but denied it, took three days to change my room to one with the same problem. First thing I checked when I got to that room was the thermostat and I refused it. Manager gave me a few WOH points for those three nights before the attempted move but said no more when I turned down the new room. She said I didn't wait for it to cool down, I told her lets check it now 4 hours later and she refused. Had a pricey 8 room block to the tune of $55K given the week and the chief planner was Globalist. None of us would go back.