Gas explosion at Hyatt Churchill London (11/21/14)
Nov 22, 2014, 3:39 pm
#16
Join Date: Jun 2008
Location: Oxford, United Kingdom
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Posts: 835
We were there for an Amex do a month ago...
Nov 22, 2014, 5:31 pm
#17
Join Date: Feb 2005
Location: TPA
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Was just there last week. Hope that all the injured are recovering quickly...
Nov 22, 2014, 5:32 pm
#18
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From Twitter two hours ago:
Hyatt Tweets @HyattTweets 2h2 hours ago
Following an overnight incident, Hyatt Regency Churchill in London is currently closed & we're determining full extent of damage. 1/6
Hyatt Tweets @HyattTweets 2h2 hours ago
@HyattConcierge will provide alternate accommodations for those staying at Hyatt Regency Churchill in London, based on arrival date. 2/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill today, go to Raddison Blu, adjacent to Hyatt, and our staff will assist with alternate hotel. 3/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill in London before Dec 1 @HyattConcierge will make new hotel arrangements for you. 4/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill in London after Dec 1, we’ll honor your stay at our hotel or at another hotel once we know more. 5/6
Hyatt Tweets @HyattTweets 2h2 hours ago
Tweet or DM @HyattConcierge for more information if you have an upcoming reservation with Hyatt Regency Churchill in London. 6/6
Following an overnight incident, Hyatt Regency Churchill in London is currently closed & we're determining full extent of damage. 1/6
Hyatt Tweets @HyattTweets 2h2 hours ago
@HyattConcierge will provide alternate accommodations for those staying at Hyatt Regency Churchill in London, based on arrival date. 2/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill today, go to Raddison Blu, adjacent to Hyatt, and our staff will assist with alternate hotel. 3/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill in London before Dec 1 @HyattConcierge will make new hotel arrangements for you. 4/6
Hyatt Tweets @HyattTweets 2h2 hours ago
If arriving at Hyatt Regency Churchill in London after Dec 1, we’ll honor your stay at our hotel or at another hotel once we know more. 5/6
Hyatt Tweets @HyattTweets 2h2 hours ago
Tweet or DM @HyattConcierge for more information if you have an upcoming reservation with Hyatt Regency Churchill in London. 6/6
Nov 22, 2014, 6:46 pm
#19
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 992
Just arrived in from Lax and was reading the news on the express..went to the Raddison next door (a complete zoo since guests are still trying to get their bags outa the rooms)
I was given 2 options, wait for maybe "hours" or find my own hotels and they will reimburse me. Being tired I just booked the Lux collection Park Tower and on my way there now. I would have thought they would have been a little more proactive to find me an alternate hotel...
I was given 2 options, wait for maybe "hours" or find my own hotels and they will reimburse me. Being tired I just booked the Lux collection Park Tower and on my way there now. I would have thought they would have been a little more proactive to find me an alternate hotel...
Nov 23, 2014, 2:00 am
#20
Join Date: Jan 2010
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My thought too. If it had happened a month ago, not only would we have had to find accommodation, but also a private dining venue for 50 people to have dinner at 24 h notice! I would guess that there may have been a number of functions on this week/weekend that will be very difficult to relocate.
Spoken to a couple of friends we've made at the hotel and it seems that things aren't too bad but a lucky escape.
Spoken to a couple of friends we've made at the hotel and it seems that things aren't too bad but a lucky escape.
Last edited by price123; Nov 23, 2014 at 2:10 am
Nov 23, 2014, 5:08 am
#21
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
My thought too. If it had happened a month ago, not only would we have had to find accommodation, but also a private dining venue for 50 people to have dinner at 24 h notice! I would guess that there may have been a number of functions on this week/weekend that will be very difficult to relocate.
Spoken to a couple of friends we've made at the hotel and it seems that things aren't too bad but a lucky escape.
Spoken to a couple of friends we've made at the hotel and it seems that things aren't too bad but a lucky escape.
Nov 23, 2014, 5:25 am
#22
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They seem to offer Langham, Landmark, JW Marriott, and the Park Lane hotels Marriott, Hilton and IC.
Whats best for a diamond who should get club access?
Whats best for a diamond who should get club access?
Nov 23, 2014, 6:40 am
#23
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Are they paying for Diamonds to have club lounge access at other properties? That would be amazing if you haven't booked a club level room.
Nov 23, 2014, 8:35 am
#24
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I'm confused, are they paying for you to stay at another hotel or are they just finding another hotel for you and honoring the original rate, and you have to pay the new hotel. My rate at the CHurchill was GBP 218 and all I can find elsewhere is over GBP 300. I have not been able to reach hotel yet, my stay is Nov 26-30 (was using a suite upgrade as well, and one free night).
Nov 23, 2014, 10:34 am
#25
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I'm confused, are they paying for you to stay at another hotel or are they just finding another hotel for you and honoring the original rate, and you have to pay the new hotel. My rate at the CHurchill was GBP 218 and all I can find elsewhere is over GBP 300. I have not been able to reach hotel yet, my stay is Nov 26-30 (was using a suite upgrade as well, and one free night).
Nov 23, 2014, 11:10 am
#26
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Nov 23, 2014, 11:24 am
#27
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Give them a chance to respond.
Nov 23, 2014, 12:12 pm
#28
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Gas explosion at Hyatt Churchill London (11/21/14)
It's great to hear the hotel is getting people all sorted. I have a reservation on the 10th, I wonder if we should ask them to move us to the AndaZ instead.
Nov 23, 2014, 12:57 pm
#29
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That said, the hotel has now written back. They have indicated the two hotels they are now using to accommodate people are the Andaz and Hilton Park Lane. Original booking rates will apply and whether club benefits will be offered at the Hilton is up to the hotel, but they have noted the Hilton may be at full capacity. My colleague is also scheduled to arrive on Nov 28, and was told he should seek additional accommodations himself and let them know if he needs suggestions. I'm not sure the Hilton is on par with the Churchill, but its better than nothing.
Nov 23, 2014, 1:55 pm
#30
Join Date: Mar 2014
Posts: 148
We just arrived today. I had gotten an email yesterday a couple of hours before we left to the airport, with instructions to go to the radisson blu across the street.
We arrived and a couple Hyatt were camped out in the lobby and confirmed our reservation. She talked into her walkie talkie and stated that we had been set up at the Hilton Park Lane nearby. I was too tired to argue, but they did say that they were covering the cost.
We were staying on points, so I was concerned about getting full value, or if they were just going to refund my points and leave me on my own. But they covered the cab to the Hilton, and we still got some platinum amenities (high room, great view, etc.)
The Hilton park lane is a really nice place ($486/night when I checked today), but I thought that Hyatt handled things really well. I was annoyed that I couldn't just confirm the new hotel before hand so we didn't have to trek to the radisson and leave again, but I also understand that during a crisis you deal with the problems right in front of you first.
The Hilton confirmed that everything was covered, and overall I'm really pleased how it all ended.
We arrived and a couple Hyatt were camped out in the lobby and confirmed our reservation. She talked into her walkie talkie and stated that we had been set up at the Hilton Park Lane nearby. I was too tired to argue, but they did say that they were covering the cost.
We were staying on points, so I was concerned about getting full value, or if they were just going to refund my points and leave me on my own. But they covered the cab to the Hilton, and we still got some platinum amenities (high room, great view, etc.)
The Hilton park lane is a really nice place ($486/night when I checked today), but I thought that Hyatt handled things really well. I was annoyed that I couldn't just confirm the new hotel before hand so we didn't have to trek to the radisson and leave again, but I also understand that during a crisis you deal with the problems right in front of you first.
The Hilton confirmed that everything was covered, and overall I'm really pleased how it all ended.