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Allergic reaction at Hyatt House Belmont, CA

Allergic reaction at Hyatt House Belmont, CA

Old Apr 9, 13, 1:44 am
  #1  
Original Poster
 
Join Date: Sep 2012
Programs: EK Silver, EY Gold, Hyatt Platinum
Posts: 23
Allergic reaction at Hyatt House Belmont, CA

I thought I will check with others if someone else had similar experience.

since last 3 years, I have stayed at Hyatt house Belmont for 4+ weeks a year and always had a great experience. Their staff is also great. No complaints.

I stayed there in March 2013 for 2 weeks. After a week, I started getting some sort of allergic reaction when I went to the bed. When I wake up, my eyes will be bright red as if I got the pink eye and would be hard to open due to lots of discharge. Sorry for the gory details.

Once I go to work, I would be normal. It took me a couple of days to figure out that it was related to something in the room/Bed. By then I was a day or two away from checking out so I did not bother complaining.

Since last year or so they have started allowing pets. I do not know whether it was something in the bedsheet or pillow case that caused this reaction. I was perfectly normal for the first half of the stay. So I do not know what caused it. But it was definitely something related to the room. Because I would be fine when I was at work.

I thought I will reach out to folks on this forum to see if someone else had similar issue and if I should take any precautions the next time I stay there.

Thanks!
hi2all is offline  
Old Apr 9, 13, 5:28 am
  #2  
 
Join Date: Feb 2009
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Could be the chemicals they used to clean the room or wash the bedding or maybe the a/c. It could also be the pillows, etc.. maybe you are allergic to something. Maybe it's worth seeing an allergologist.

Next time you could try taking an antihistamine (e.g. Zyrtek) before going to bed to see if it makes a difference.
crystak is offline  
Old Apr 9, 13, 6:14 am
  #3  
 
Join Date: Apr 2004
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Originally Posted by hi2all View Post
Since last year or so they have started allowing pets.
Thanks!
I stay regularly at a Hyatt property in PA, which began allowing guests to have pets last year. (My concern about this is the noise, specifically people who go out for an evening leaving the dog in their room for several hours, but this is another story.) When I registered my concern with the FD, they suggested that for future stays I call the hotel before checking in, and request that I not be given a room on or close to a pet friendly floor. They also noted this in my profile.

Hopefully this might be of help to you.
SCEflyer is offline  
Old Apr 9, 13, 3:23 pm
  #4  
 
Join Date: Nov 2011
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Do they use down pillows/comforter? Do you use down pillows at home? That might be it (it causes congestion for me, not eye problems, but both are common allergic reactions).
fwoomp is offline  
Old Apr 9, 13, 9:58 pm
  #5  
Moderator: GLBT Travelers & Hyatt Gold Passport
 
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I would just ask the management saying what you've stated above and ask what changes they've made (and whether it affects all the rooms) so hopefully they can place you in a room which isn't affected and / or you can make a decision where to stay in the future.
peteropny is offline  
Old Apr 10, 13, 12:51 am
  #6  
 
Join Date: Jul 2011
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I stay at this property regularly. I'm rather on the sensitive side to allergies and chemicals and such (not crazy sensitive though), and I've never had any problem. I've use the blanket and pillows on the bed, and the ones in the plastic bag in the closet.
canyonleo is offline  
Old Apr 18, 13, 1:19 am
  #7  
 
Join Date: May 2012
Location: SF Bay Area, CA
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I stayed there last month and didn't have a reaction. Good to know though before putting the baby on the bed. I have a stay coming up there this upcoming weekend as well so I'll be mindful and see if there is a different. Hopefully it was just a one-time room issue or wash issue though I'm sorry to hear you had to go through that!
roadman3313 is offline  
Old Apr 29, 13, 10:50 pm
  #8  
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Join Date: Sep 2012
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Thanks everyone for your response. Based on your feedback, I had written to Hyatt and this is the reply I had received in Apr 12. After that I have not heard back from them.

=====================


Good Afternoon Mr. XYZ,

Thank you for taking the time to share your concerns regarding your stay at Hyatt House Belmont Redwood Shores on March 12th - 28th. Your concerns are very important to us and due to the nature of the experience you have described, we feel it is important to involve the executive management of the hotel for review and follow up.

We appreciate your patience while this matter is fully investigated.

If you should have any other questions or concerns, please feel free to contact our office.

Best Regards,
ABC
Guest Relations Specialist
hi2all is offline  
Old Apr 29, 13, 11:12 pm
  #9  
 
Join Date: May 2012
Location: SF Bay Area, CA
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Posts: 524
Just went through another stay there about two weekends ago... no allergic reaction by anyone in the room this time around (thankfully!). However one rack of towels had a clump of hair in them. Otherwise everything else was fine with the stay.

Loud group of teenagers having a party in the room above... which I should have guessed as the person at the front desk kept saying to call anytime if it is too loud at check-in... should have taken the hint that they already knew what was about to happen... I slept through it though so it didn't bother me personally but it reminded me of the sights and sounds of my neighboors during my college days...
roadman3313 is offline  

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