Thanks everyone for your response. Based on your feedback, I had written to Hyatt and this is the reply I had received in Apr 12. After that I have not heard back from them.

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Good Afternoon Mr. XYZ,

Thank you for taking the time to share your concerns regarding your stay at Hyatt House Belmont Redwood Shores on March 12th - 28th. Your concerns are very important to us and due to the nature of the experience you have described, we feel it is important to involve the executive management of the hotel for review and follow up.

We appreciate your patience while this matter is fully investigated.

If you should have any other questions or concerns, please feel free to contact our office.

Best Regards,
ABC
Guest Relations Specialist