Our baby will be 6 months old. I wasn’t able to find the hotel’s email so I sent a message to Hyatt, who said I can’t do have a baby with a base room.

Do you have the hotel’s email?

This is the email I’ve used to correspond with them:

Reservation <[email protected]>

Thanks. This one worked.
The email mentioned a post above doesn’t seem to work anymore. I got an auto reply that it didn’t go through.

I would like to email the GM Mr. Asami Takasawa. Does anybody have his email?

Here now July 4. Easy and professional check in experience. Club lounge awards had been applied without issue. Staying on 19 floor with nice view (not sure if this was standard booked on points or “upgrade” when I asked about upgrade (Exloporist). I’m pretty bummed we did not get renovated room. Tempted to ask to move but with two rooms and three kids it’s a hassle. Our kids room has a king and a rollaway. No problem there and was in rez due to earlier email. No extra charge bc one child < 12. Also kid room is at 50% off rate. ~$125/night. First room on points.

Will try to get pics of club lounge later today.

If you like soft or memory form mattresses you will have a rough sleep here. I’ve never slept in a bed so hard. Can anyone tell me if renovated rooms have softer beds? I’d prob request a move if so.

Wow, children’s room at half price even though the primary room is an award redemption. Plus club and upgrade. Seems like they’re treating you well.

You can just ask if there are renovated rooms available, and if so ask to see one before deciding to move.

Yes. The kids room is part of Hyatt family plan and one of the reasons we booked here. VERY grateful and yes they are treating us well!

The hard beds are a personal issue. I may ask if the reno beds are softer.

Yes, but many Hyatt hotels require the primary room to be paid at the daily rate in order to discount the children’s room. So, award for parents + 50% off for kids is particularly generous.

I always slept well there. Maybe they have alternate bedding or a mattress pad they can put on for you?

I’ll ask re bed. I have a memory foam mattress at home so I’m a wimp re hard mattresses. Hyatt’s policy actually is that the first room can be an award and second room on family plan. Of course some hotels may block that, but it’s been published and confirmed by Hyatt that first room can be award.

I tried to to get a paid room plus kids room rate for the Nusa Dua Hyatt and they would not honor the family plan at all. Staying at Courtyard Seminyak instead, which we will prefer anyway bc more local culture.

That’s interesting and good to know. It’s also amazing value. In that case, the points for the primary room essentially offset 150% of the daily rate, i.e. the primary room AND half of the kids’ room rate. That would be really amazing if PH, GH, or Andaz Tokyo allowed it.

The by-the-book nature of the Japanese hotels can be a double edged sword. They more often than not interpret rules literally, and in this case that really worked out well.