Aventine

Nothing Grand about it!

JackE

It's complicated. I recently had a two-night stay. They did play games in not letting me use a TSU. But on checking in, they upgraded me to a very nice suite.
So they were holding out for more revenue, but when a suite went unsold they booked me into it.

afa340

Just checked in at GH SFO. Was given a City View room, App showed still a King Bay View Room. I went again to the front desk and inquired about it. The associate checked with a manager, manager came back and told me no bay rooms available. They had one but a guest has demolished it. Within two minutes availability to book a Bay View room was gone in the app. I feel very tricked and considering checking out again and going to the Hyatt Regency instead.

Kacee

HR is just as bad. These two properties are among the worst in the system IME for resisting upgrades.

I've stayed at Le Meridien SF three or four times since switching to Marriott/SPG, and they've given me a choice of suites every single time.

JIMCHI

We are also here today and had to wait until 4:15 to get our room which had been occupied by a Lifetime Globalist who needed a late checkout. There aren't that many bay view rooms here. Some are reserved by people reserving ahead of time for that category room. Actually, they have bay view rooms which simply face the east bay, and with recent development in the city, just pretty much have a view of tall buildings. We have that view tonight and have a slim view of the bay to the southeast. Direct north bay view rooms are limited to about 4 per floor and are only those above about floor 20.

We've always had terrific service at this hotel- cheerful and efficient doormen, great front desk staff, very updated rooms, and a Club (while way too small) has great offerings in the morning and evening- if you get there early and can get a seat. Tonight they offered both beef brisket and St. Louis style ribs, a soup, plus wonderful appetizers. More than enough for a meal.

vudoosj

tried to use my SNA but executive suite was not available. when inquired about upgrade at check-in, i was offered the VIP suite on F30 for an additional $50. The VIP suite has sweeping view of the bay very similar to the view from the club lounge. was very happy with my decision, definitely worth it.

ContinentalFan

JIMCHI

Me too. Always great service. Club has excellent morning and evening offerings. My only complaint is that the Club is frequently overwhelmed and needs to be larger.

Kacee

I'm not criticizing the service (except for one particular Assistant Manager, who others have had trouble with as well) - agree staff is quite pleasant. The hotel's room assignment and upgrade policies do not conform to WoH rules, and front desk personnel do not have authority to provide upgrades to bay view rooms or suites. It's been reported many times that very frequent guests are treated better. For the first timer looking for advice on this property versus other SF options that is something to keep in mind.

And the too small lounge is inexcusable. They downsized it knowing it would not handle normal capacity.

vudoosj

also the club needs toilets on the same floor!

obscure2k

Absolutely!! One has to go to the 35th floor to use the toilets in the gym, return to your room or go to the lobby and down the escalator to find a toilet.

dkavaichan

I may be looking at staying in SF for 2 nights in mid-May. Haven't visited in years.

Would you guys recommend spending an extra 7k for the club floor at the GH? I don't have Hyatt status, but I do have a lot of Chase UR points (that personally I am only stashing and earmarking for Hyatt, because all my actual travel goes on my AmEx and the MR system of partners).

I did consider the HR as well, but both are the same categories (odd?). I also have status (gold) with Marriott but seems like most Marriott options in SF is ridiculously expensive if points is my currency.

What would you guys recommend me doing?

JIMCHI

The Club floor rooms are a bit nicer than others plus they are on the high floors so you will have a nice view, especially if you get a room facing north. So far as the Club is concerned, it has positives and negatives. The positives are that they have very good breakfast and evening food and the Club has a terrific view facing north. The negative is that it's too small for the number of people who qualify to use it or who sneak in with someone who is qualified to use it. Many times there are no places to sit. But this doesn't happen all the time, but enough that it is a problem the hotel doesn't seem to want to address either by enlarging the Club or checking everyone who comes in against a list.

Kacee

Club rooms are no different from regular rooms at this property, they just come with club access.

I would not pay 7k for access to the seriously overcrowded club at this property. But I dislike this property generally, so my view may be a bit biased.

On a relative basis, the SF Hyatts and Marriotts cost roughly the same. 1 Hyatt point is roughly equivalent to 2 Marriott points for both earn and burn.

JIMCHI

I thought the Club floor rooms had hardwood floors and the electronic shades that the rooms on the lower floors don't have. ?????