Originally Posted by dsquared37

I just did the same with the cert that expired on Feb 28. It was fine but I wouldn't stay when my points or cash were on the line.

Staff was good, plentiful and attentive. The Globby-hour extended a choice of 2 reds (Shiraz & Merlot) or two whites (Chardonnay & Sauvingon Blanc) or draught beer. The little finger food tray was better than expected though small and only 1. That's 6-8PM. Breakfast appeared good but a late night out resulted in a small breakfast window before needing to leave for an appointment so didn't get to have a good feel for it. Staff delivered a welcome fruit plate of two slices of watermelon, half mango and two slices papaya shortly after arrival. Water in room was plentiful.

Was able to get a room at noon when I arrived and given a suite. One would think, as staff appeared to be salivating over having a Glob at the desk (I've never had any checkin use the term so frequently!), something better than a 12th floor suite would be in the works but no, lowest floor of rooms overlooking the bar, train and bank building across the street. No, I didn't hear the train or street noise but having lived in a number of noisy places it just no longer registers. And no I didn't complain about the room, they gave me a suite, albeit perhaps an undesired one, it is what it is. Room was decent size, nice bathroom, but whoever decided to put the closet, safe, draws and bag shelf next to the front door of a suite should be flogged and made to listen to the NY Ranger's Sam Rosen for eternity. There's no excuse for positioning the closest across the main room from the bedroom. With so many windows facing south I don't know if the a/c could handle an April day, thankfully we had 2 hours of midday rain (lovely dry season weather) so no problem on that front.

The only hitch I can think of was, at checkin, I was asked if I wanted turn down service and said yes, but after 6PM. He asked if 7PM would work and I agreed. So, at 5:15PM, a moment after getting back from the gym - the bell rang for turn down. I simply asked the woman to come back at 7 and after Globby-hour the room was done so no harm no foul, but if you're going to ask at checkin then you should damned well follow through. Otherwise don't bother asking. Not a big problem but self inflicted by the hotel.

I did not use the pool but I did use the gym, as alluded to above, and came away ambivalent. A large space with great views over the British Embassy grounds and north but equipment wise it didn't stack up with the Conrad and GHE and other better gyms. It wasn't Aloft level but it wasn't what I'd expect for a hotel who's entry rooms are north of 10K THB.

As for accessing rooms without going through the front desk area: it's a bit of a bottleneck and might be best avoided even without company in tow during busy checkin/checkout times.

Oh, and finally, if you want to use BTS before 10AM when the mall opens (or after it closes as well) you need to go outside, cross Wittayu and walk up the stairs. That's a poorly thought out scenario.

Originally Posted by Aventine

They turned off the motion sensing AC monitor that people complained about in the beginning? Any problems with room temps?

Originally Posted by skywalkerLAX

Amazing that it's not even possible to get an international newspaper here, only Bangkok Post. What is this??

Originally Posted by scienm

Believe me.. you will get better treatment at Sheraton

Originally Posted by SMK77

Service is now top notch and they implemented all the elements I would expect from a Park Hyatt: they reach out by e-mail asking for arrival time and offer help with limo bookings

Originally Posted by SMK77

they implemented all the elements I would expect from a Park Hyatt: they reach out by e-mail asking for arrival time and offer help with limo bookings, they individualize welcome amenities and take note of room preferences. The Concierge Desk is a real asset and goes out of their way to make things happen.

Originally Posted by skywalkerLAX

Sheraton Grande Sukhumvit. Totally agree.

Originally Posted by m0hamed

You realise this is simply an upsell for airport transport?

Originally Posted by SMK77

Every hotel is doing this upsell and I don't mind. Important is that the hotel is taking note of your arrival and departure time and your room is ready. This has worked very well so far for this hotel.

Originally Posted by synd

i always use hotel transportation when i dont have a car at least on arrival, 1- cause you will rarely have problems with early check in 2- for going straight to jell and not passing through the GO case I think the value especially for number 2 is high in my book, especially after a long flight(s).

Originally Posted by m0hamed

Sure, but they flip side is they ask arrival time so they know whether to upset you early check in, plus deny late checkouts to others based on the room block.

Based on your review I may give it another time although the StR BKK is always outstanding.

Originally Posted by SMK77

The price difference has gotten much smaller now that PHB is offering member rates of 6,800 THB on a regular basis and is no longer looking at 10,000 THB or more.