Hyatt Regency Waikiki Beach Resort and Spa REVIEW - MASTER THREAD
Dec 30, 2017, 8:08 pm
#1636
Join Date: Feb 2010
Location: YVR
Programs: United Silver, Bonvoy Titanium, Hyatt Explorist
Posts: 378
Elevator situation out of control!
Stayed here last night. There was at times a 15+ minute wait for the elevators. The situation was so bad that people were getting in elevators going up when they were going down and vice versa in a desperate attempt to try and secure a spot on any elevator. As I was checking out some guy was screaming at an employee in the lobby about his "20 minute wait" for an elevator. I even noticed some people using the employee elevator in the back room to somehow get to their room. I don't know if some elevators are being serviced or what but the situation was not acceptable.
Dec 31, 2017, 6:59 pm
#1637
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Stayed here last night. There was at times a 15+ minute wait for the elevators. The situation was so bad that people were getting in elevators going up when they were going down and vice versa in a desperate attempt to try and secure a spot on any elevator. As I was checking out some guy was screaming at an employee in the lobby about his "20 minute wait" for an elevator. I even noticed some people using the employee elevator in the back room to somehow get to their room. I don't know if some elevators are being serviced or what but the situation was not acceptable.
If there was ever a problem with this property for all these years it has been the elevators. whether servicing or not it has been the single unpleasant part of staying here , besides closing the Colony
Jan 4, 2018, 12:29 am
#1639
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
When I was there for an overnight in mid December, at times they had an employee trying to help load the elevators from the lobby level, and at one point there was a very orderly queue of people waiting as the far one of the left side arrived, but after that the near one on the right side arrived and nobody got in, and it left empty. A guy in the line went ballistic. It was pretty funny overall. (not for him I guess.)
It wasn't really any worse than usual when we were there.
-David
It wasn't really any worse than usual when we were there.
-David
Jan 4, 2018, 1:18 am
#1640
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Just completed a stay from Christmas thru New Years. I've found that during "rush hour" times, the wait can be crazy but non-rush hour isn't too bad provided all elevators are working. The service elevators also break down which causes Housekeeping to use the guest elevators further causing delays. We noticed that guests staying on the lower floors have gotten into the habit of taking the stairs rather than waiting for the elevators.
Jan 11, 2018, 12:12 pm
#1641
Join Date: Jun 2006
Posts: 12
With respect to renovations and catching up on maintenance, it definitely needs it. Was there on Dec 26 during torrential downpours. The ongoing water issues, which required ceiling replacement of reception area a year or two ago as well as the current renovation of the RC, are evident everywhere. Water was pouring from the ceiling on 3rd level concourse, including from around can lights. Lots of buckets catching the water everywhere.
Jan 11, 2018, 3:00 pm
#1642
Join Date: Mar 2012
Programs: UA-1k, AA-gold, Hyatt - glob, HH - Gold, Marriott -Gold
Posts: 53
Yeah over the holidays the elevator situation was bad and the ballroom/regency club was not good either. The most annoying thing wasn't the wait to get on an elevator. The worst was when you were on the elevator its sometimes stopped on every floor. The doors would open and nobody was there. Like elevator ghosts or something. The hotel didn't really offer anything for the inconvenience either.
That being said, the staff was super friendly and helpful. The rooms were always cleaned well despite all the sand and crap that sometimes ended up on the floor. Also, guys doing security at the elevators were supper nice and helpful. I was told that the renovations to the RC were due to water damage and that they were necessary. Otherwise they would have waited until a less busy time to renovate the club. I've stayed at this property for 5-6 years now and I'd go back. I'd just take the elevators and RC issues for a one time thing and hope that next year things are fixed.
That being said, the staff was super friendly and helpful. The rooms were always cleaned well despite all the sand and crap that sometimes ended up on the floor. Also, guys doing security at the elevators were supper nice and helpful. I was told that the renovations to the RC were due to water damage and that they were necessary. Otherwise they would have waited until a less busy time to renovate the club. I've stayed at this property for 5-6 years now and I'd go back. I'd just take the elevators and RC issues for a one time thing and hope that next year things are fixed.
Jan 12, 2018, 7:00 pm
#1643
Join Date: May 2011
Location: SF Bay Area
Programs: Marriott Plat, HH Gold, WOH Globalist
Posts: 89
Regency Club is now open at the original third floor location. There is new flooring, a few added furniture pieces, and a canopy over a portion of the outdoor seating area. Otherwise, it looks the same to us from our visit a year ago.
Jan 13, 2018, 10:14 am
#1644
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
canopy was needed am sure the flooring was due to the water damage.
Jan 13, 2018, 12:09 pm
#1645
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
The flooring definitely due to all the water streaming in from the pipe that broke on the side of the building a few years ago. The damage was very visible.
That being said, I hated the original floor and am glad they replaced it. The canopy is a nice addition.
When that pipe broke, the water streamed in from the patio and flowed all the way to the elevators. It was an ugly situation. It's also why the elevators keep breaking down.
That being said, I hated the original floor and am glad they replaced it. The canopy is a nice addition.
When that pipe broke, the water streamed in from the patio and flowed all the way to the elevators. It was an ugly situation. It's also why the elevators keep breaking down.
Jan 13, 2018, 4:40 pm
#1646
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
The flooring definitely due to all the water streaming in from the pipe that broke on the side of the building a few years ago. The damage was very visible.
That being said, I hated the original floor and am glad they replaced it. The canopy is a nice addition.
When that pipe broke, the water streamed in from the patio and flowed all the way to the elevators. It was an ugly situation. It's also why the elevators keep breaking down.
That being said, I hated the original floor and am glad they replaced it. The canopy is a nice addition.
When that pipe broke, the water streamed in from the patio and flowed all the way to the elevators. It was an ugly situation. It's also why the elevators keep breaking down.
when we were there doing some work the hotel knew about those pipes now 8 or so years later !
Jan 13, 2018, 6:56 pm
#1648
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Jan 14, 2018, 6:39 am
#1650
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919