Hyatt Regency Waikiki Beach Resort and Spa REVIEW - MASTER THREAD
Jan 10, 2020, 6:08 am
#1786
Join Date: Mar 2008
Programs: Hyatt Lifetime Diamond, Delta Platinum Medallion, Hilton Gold,Starwood Preferred, United, AA
Posts: 156
Club and SWIM changes
I learned that management is considering major cuts to Swim and Regency Club staff. For Swim, they were going to eliminate the servers. This meant that guests would have to place their food and drink orders with a bartender. They've delayed any decisions until next year.
For Regency Club, they are cutting the number of hours per shift. Apparently management doesn't understand how busy it can get a times given all the up-sells. Supposedly the changes mean the staff are only to handle food and drink related tasks. This means guests will need to see the front desk for anything else. Apparently any decisions have also been delayed for now.
I've gotten to know many of the staff and they are a BIG reason I keep coming back. It does not appear management is seeking guest feedback so for what's it worth, please consider writing the GM if you think this is a wrong direction to take.
For Regency Club, they are cutting the number of hours per shift. Apparently management doesn't understand how busy it can get a times given all the up-sells. Supposedly the changes mean the staff are only to handle food and drink related tasks. This means guests will need to see the front desk for anything else. Apparently any decisions have also been delayed for now.
I've gotten to know many of the staff and they are a BIG reason I keep coming back. It does not appear management is seeking guest feedback so for what's it worth, please consider writing the GM if you think this is a wrong direction to take.
Jan 10, 2020, 6:27 am
#1787
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
Ouch. I'm assuming they'll move the RC staff to other parts of the property outside of their five hours? Seems like it wouldn't pay to just work five hours and be done..
Jan 11, 2020, 8:03 am
#1788
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Their union so will have to use them elsewhere, some are closing in on retirement. So much for the hotel's rejuvenation to what it once was. Getting close to using the Hale Koa which I am authorized to stay at.
Jan 11, 2020, 8:29 am
#1789
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
Jan 12, 2020, 12:22 am
#1790
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
One of the RC club staff transferred to valet to get additional hours. I reached out to the F&B Director (oversees RC and SWIM) but it sounds like he has no choice on the change in hours. He did say they are keeping the servers at SWIM but reducing the hours and possibly closing SWIM earlier at night.
Jan 12, 2020, 8:09 am
#1791
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
One of the RC club staff transferred to valet to get additional hours. I reached out to the F&B Director (oversees RC and SWIM) but it sounds like he has no choice on the change in hours. He did say they are keeping the servers at SWIM but reducing the hours and possibly closing SWIM earlier at night.
Jan 12, 2020, 2:56 pm
#1793
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
Jan 13, 2020, 6:49 pm
#1794
Original Member
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
As a Courtesy Card holder I am well treated at the hotel. But in my several stays since the new GM arrived I have not received a single communication from him. Sadly I feel this represents his attitude toward Customer Service.
Jan 14, 2020, 4:27 pm
#1795
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
The new GM doesn't send the e-mail greeting. Is Stacey reaching out? I guess she has taken over that function for the GM. It's interesting, the GM's from the HR Orange County and HR San Francisco have both reached out prior to my stays this month.
Jan 14, 2020, 7:29 pm
#1796
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
It's more of a generic greeting anyway?
Jan 14, 2020, 8:19 pm
#1797
Join Date: Sep 2008
Location: San Diego, CA
Programs: United 1K 1MM; Alaska MVP100K; WOH Globalist; Bonvoy LT Platinum; HH Gold
Posts: 193
Jan 18, 2020, 10:12 am
#1798
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
What they are doing at the hotel is outrageous... Staff and hour reductions for people who have been with them for decades. Do they not recognize some people return to the hotel year after year because of the staff?
How can anyone remain there working 5 hours per shift? That also means they lose access to the company cafeteria for the in-shift meals. From what I understand, the staff at Swim and at the pool will have to take on more duties.
I cannot image what the club will look like in the morning with only 3 people on staff. Or, the hotel needs to stop selling access to people who did not book a club access rate.
How can anyone remain there working 5 hours per shift? That also means they lose access to the company cafeteria for the in-shift meals. From what I understand, the staff at Swim and at the pool will have to take on more duties.
I cannot image what the club will look like in the morning with only 3 people on staff. Or, the hotel needs to stop selling access to people who did not book a club access rate.
Jan 18, 2020, 5:41 pm
#1799
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
What they are doing at the hotel is outrageous... Staff and hour reductions for people who have been with them for decades. Do they not recognize some people return to the hotel year after year because of the staff?
How can anyone remain there working 5 hours per shift? That also means they lose access to the company cafeteria for the in-shift meals. From what I understand, the staff at Swim and at the pool will have to take on more duties.
I cannot image what the club will look like in the morning with only 3 people on staff. Or, the hotel needs to stop selling access to people who did not book a club access rate.
How can anyone remain there working 5 hours per shift? That also means they lose access to the company cafeteria for the in-shift meals. From what I understand, the staff at Swim and at the pool will have to take on more duties.
I cannot image what the club will look like in the morning with only 3 people on staff. Or, the hotel needs to stop selling access to people who did not book a club access rate.
Jan 19, 2020, 9:03 am
#1800
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
As prices have risen, and I'm not just talking about Hawaii, I'm seeing fewer and fewer people spending money on extras or gifts.
I simply cannot believe how they are treating their long-time employees. It is outrageous.
I simply cannot believe how they are treating their long-time employees. It is outrageous.