cordelli

From the FAQ's

HOW DO I COMBINE MULTIPLE ACCOUNTS?
You can combine multiple accounts online by signing into your HHonors account and going to Combine Accounts.

You will be asked to log in, and then it will ask for the details of the account you want to combine into your account. Real easy.

LM225

Many thanks! Will give them a call tonight.

Did see that, just wanted to make sure my existing reservations would carry over as well, since I'd like to "transfer" them into the new account. Thank you!

aww3583

My wife and I decided to merge our separate HH accounts. We have a couple of questions as we move forward...

1. How long does it normally take for the merge to take affect? The confirmation page says it takes 10 business days, and I'm currently on 14 waiting for the update. I have weekly stays coming up for the next month, and would like to take advantage of the upgrade (see below).

2. HH website says "All points and activity will be transferred to the account you keep" but the confirmation page from the merge request says in two separate instances "all points" and "all activity and points" will be kept. Which is correct? If only points are combined, I will still be short of Gold, but if the total number of nights are combined, I'll jump into Gold.

Thanks!

jefftiger

The HHonors FAQ (http://hhonors3.hilton.com/en/support/faq/index.html) is clear that this isn't possible. Also, on the combine accounts page, it is stated that "You must be the primary account holder for both accounts." So, I fear that you won't be able to merge your account with your wife's.

aww3583

So what is the point of the "Combine Accounts" function on the website?

My wife's account has my name, phone number, email, and joint credit card info on it. She had an account prior to us getting married, and we used her card for personal travel.

Now that I travel for business, I have my own HH account.

Is the only way to take advantage of the points on both cards is to use the "Transfer Points" function and pay $25/10k points?

smmrfld

You can't combine accounts held by two different members - just multiple accounts held by the same member. Mutual Accounts, which some of us were fortunate enough to have grandfathered before disappearing several years ago, allow for joint use of a single account. It's a great feature, but unfortunately is no longer available.

jgxtrav1

Yes, but, IMHO, it's a poor use of $/points ....

One idea would be to accumulate enough points into one of the accounts (the "minor" account) to do a redemption then do all accumulation of points into the other account (the "major" account).

I'm assuming yours would be the major account and hers would be the minor account (especially if she seldom travels and stays at Hilton without you).

cnachtma

Other than being grandfathered, having a HGVC timeshare can get you a joint account.

FF#1

Old thread but,

Anyone with experience of combining account recently, I have two and are interested to consolidate the points?

FedUp2

A colleague has two accounts, both in her name. If she merges the accounts online, do the stay credits get merged as well? IOW, does she end up with the total stay credits on both accounts or do only the points get merged?

shorthauldad

Struggling to get a straight answer to what seems like a simple issue:

I currently have two Hilton HHonors memberships, one Silver, one Gold (the latter from here I think).

Due to sheer idiocy on my part, I've already put three stays through the Silver so far this year, before realising my mistake and switching to the Gold account.

Am I likely to be able to get Hilton to combine these two accounts and credit all the 2014 stays onto one account, and combine the points?

Would the combined account keep the Gold status?

xzhu

Risk of getting purged of the gold status..

imapilotaz

Hey through a woops, I ended up having 2 separate HHonors accounts in my name. I've 3 times tried to get them to merge them through the online request form, and I've never had any response from them. Is this something that I should just call in about or what's the deal?

Thanks in advance.

OB one

May be the buggy HHonors website as in the referral bonus or maybe this will help. . .

http://www.flyertalk.com/forum/hilto...hlight=merging

sdsearch

Yes.

Any complex situation (which I'd stay this is) is best handled "interactively".

An online request form is not interactive. You can't even tell if they received it, let alone understood it, etc.

Only through an interactive process can you tell if they understand your request and if not immediately rephrase until they do.

Now, in general, there are two main types of interactive processes in these situations: live chat (if the program's website supports that) and phone call.

HHonors definitely has a phone number. I'm not sure whether they have online chat with customer support, though.