Originally Posted by
imapilotaz
Hey through a woops, I ended up having 2 separate HHonors accounts in my name. I've 3 times tried to get them to merge them through the online request form, and I've never had any response from them. Is this something that I should just call in about or what's the deal?
Yes.
Any complex situation (which I'd stay this is) is best handled "interactively".
An online request form is not interactive. You can't even tell if they received it, let alone understood it, etc.
Only through an interactive process can you tell if they understand your request and if not immediately rephrase until they do.
Now, in general, there are two main types of interactive processes in these situations: live chat (if the program's website supports that) and phone call.
HHonors definitely has a phone number. I'm not sure whether they have online chat with customer support, though.