Conrad Centennial Singapore {SGP}
Apr 11, 2018, 2:33 am
#122
Join Date: Jul 2000
Location: AUH
Posts: 8,267
How many Diamonds would have booked Executive prior to these changes, when they know that they are guaranteed club access?
Apr 11, 2018, 3:32 am
#123
Join Date: Sep 2009
Posts: 1,485
Oops, sorry, yes of course. I agree, it's a move made in very poor form to apply it. All they needed to do was apply it as of, say, 6 months out instead of immediately, and to all non-refundable rates for 9-12 months. Instead they are trying to offer paid upgrades to the better club. Terrible.
Apr 11, 2018, 5:54 am
#124
Join Date: May 2006
Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold
Posts: 2,803
So after heading to the level 4 lounge again
finally got an answer
executive rooms get access the CLUB if you get upgraded to the CLUB
as I was Gold and booked EXEC I was meant to have access but they thought I had booked a lower room and was upgraded to EXEC
basically confusion all around
finally got an answer
executive rooms get access the CLUB if you get upgraded to the CLUB
as I was Gold and booked EXEC I was meant to have access but they thought I had booked a lower room and was upgraded to EXEC
basically confusion all around
Apr 11, 2018, 6:42 am
#126
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
So after heading to the level 4 lounge again
finally got an answer
executive rooms get access the CLUB if you get upgraded to the CLUB
as I was Gold and booked EXEC I was meant to have access but they thought I had booked a lower room and was upgraded to EXEC
basically confusion all around
finally got an answer
executive rooms get access the CLUB if you get upgraded to the CLUB
as I was Gold and booked EXEC I was meant to have access but they thought I had booked a lower room and was upgraded to EXEC
basically confusion all around
Apr 11, 2018, 7:22 am
#127
Join Date: Jul 2000
Location: AUH
Posts: 8,267
CLUB = 31F lounge access.
From past posts, they are creating a new category of rooms like Club King, Club Twin, etc. These rooms include access to the 31F lounge, and will be a new higher category.
What's confusing is that previous posts said only Diamonds booking Exec will receive 31F access. It seems that both Gold and Diamonds will receive Club when they book Exec.
If you book anything below Exec, even as Diamond or Gold, you will only get access to 4F.
From past posts, they are creating a new category of rooms like Club King, Club Twin, etc. These rooms include access to the 31F lounge, and will be a new higher category.
What's confusing is that previous posts said only Diamonds booking Exec will receive 31F access. It seems that both Gold and Diamonds will receive Club when they book Exec.
If you book anything below Exec, even as Diamond or Gold, you will only get access to 4F.
Apr 11, 2018, 7:28 am
#128
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
CLUB = 31F lounge access.
From past posts, they are creating a new category of rooms like Club King, Club Twin, etc. These rooms include access to the 31F lounge, and will be a new higher category.
What's confusing is that previous posts said only Diamonds booking Exec will receive 31F access. It seems that both Gold and Diamonds will receive Club when they book Exec.
If you book anything below Exec, even as Diamond or Gold, you will only get access to 4F.
From past posts, they are creating a new category of rooms like Club King, Club Twin, etc. These rooms include access to the 31F lounge, and will be a new higher category.
What's confusing is that previous posts said only Diamonds booking Exec will receive 31F access. It seems that both Gold and Diamonds will receive Club when they book Exec.
If you book anything below Exec, even as Diamond or Gold, you will only get access to 4F.
Apr 20, 2018, 2:20 am
#129
Join Date: Oct 2017
Posts: 99
I've just checked in to a Exec Room, which was upgraded to an Exec Suite. I was Gold until a couple of weeks ago, but bumped down to Silver.
Upon check in I was being told about Exec Room features and when it came to the lounge part and being told it was on level 4, I replied "I thought it was on the 31st floor", to which they explained about the difference between Exec and Club.
So my reply was "I didn't see Club rooms available, can I book one", to which they replied, "no they are not ready yet".
Long story short, it was agreed that as the Club rooms are not available, I shouldn't be penalised because of it and I have been given access to both lounges.
Upon check in I was being told about Exec Room features and when it came to the lounge part and being told it was on level 4, I replied "I thought it was on the 31st floor", to which they explained about the difference between Exec and Club.
So my reply was "I didn't see Club rooms available, can I book one", to which they replied, "no they are not ready yet".
Long story short, it was agreed that as the Club rooms are not available, I shouldn't be penalised because of it and I have been given access to both lounges.
Apr 20, 2018, 5:38 am
#132
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087