Hilton Tokyo {JPN}
Sep 1, 2018, 4:10 pm
#136
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Sep 3, 2018, 6:45 pm
#137
Join Date: Jul 2010
Posts: 139
This is the fourth time I’ve stayed at the Hilton Tokyo hotel in two years — all for multiple night, paid stays. I am a gold member. This is the fourth time I have been told at check in that my bed type was not available. I currently have a twin sized bed. I booked a king premium room starting YESTERDAY because I was checking in this morning (9 AM) and wanted to guarantee I could get my room and type. I even called and spoke in advance with the concierge and front desk to inform them my reservation began the day before I was arriving the next morning so I could guarantee my room and access to my room.
I stay at this hotel because I am traveling with friends who include diamond members. I told one of my friends: NO MORE HILTON TOKYO. They are appalled at the situation and agreed. This hotel just lost all of our repeat business.
Is it because I am a young, single woman traveler?
To add injury to insult: the app was updated after I checked in and now shows my check-in date is today and my room type is a twin. This is not the reservation I have — which I have a printed copy of, as well as email copy of (and was reflected correctly in the app before I checked in). This means the front desk person went in and CHANGED MY RESERVATION when I checked in.
Anyone else have this experience here?
I stay at this hotel because I am traveling with friends who include diamond members. I told one of my friends: NO MORE HILTON TOKYO. They are appalled at the situation and agreed. This hotel just lost all of our repeat business.
Is it because I am a young, single woman traveler?
To add injury to insult: the app was updated after I checked in and now shows my check-in date is today and my room type is a twin. This is not the reservation I have — which I have a printed copy of, as well as email copy of (and was reflected correctly in the app before I checked in). This means the front desk person went in and CHANGED MY RESERVATION when I checked in.
Anyone else have this experience here?
Last edited by Lefleur; Sep 3, 2018 at 6:53 pm
Sep 3, 2018, 7:42 pm
#138
Join Date: Dec 2010
Posts: 2,652
This is the fourth time I’ve stayed at the Hilton Tokyo hotel in two years — all for multiple night, paid stays. I am a gold member. This is the fourth time I have been told at check in that my bed type was not available. I currently have a twin sized bed. I booked a king premium room starting YESTERDAY because I was checking in this morning (9 AM) and wanted to guarantee I could get my room and type. I even called and spoke in advance with the concierge and front desk to inform them my reservation began the day before I was arriving the next morning so I could guarantee my room and access to my room.
I stay at this hotel because I am traveling with friends who include diamond members. I told one of my friends: NO MORE HILTON TOKYO. They are appalled at the situation and agreed. This hotel just lost all of our repeat business.
Is it because I am a young, single woman traveler?
To add injury to insult: the app was updated after I checked in and now shows my check-in date is today and my room type is a twin. This is not the reservation I have — which I have a printed copy of, as well as email copy of (and was reflected correctly in the app before I checked in). This means the front desk person went in and CHANGED MY RESERVATION when I checked in.
Anyone else have this experience here?
I stay at this hotel because I am traveling with friends who include diamond members. I told one of my friends: NO MORE HILTON TOKYO. They are appalled at the situation and agreed. This hotel just lost all of our repeat business.
Is it because I am a young, single woman traveler?
To add injury to insult: the app was updated after I checked in and now shows my check-in date is today and my room type is a twin. This is not the reservation I have — which I have a printed copy of, as well as email copy of (and was reflected correctly in the app before I checked in). This means the front desk person went in and CHANGED MY RESERVATION when I checked in.
Anyone else have this experience here?
When a Hilton property did this to me recently, I received the equivalent of 1 night points as compensation.
Sep 3, 2018, 8:08 pm
#139
Join Date: Oct 2012
Programs: UA Mileage Plus, AAdvantage, Southwest, HHonors, National
Posts: 528
Saturday nights are the most expensive ones at nicer hotels in Japan because of their highly lucrative wedding business. Understandably hotels would much rather cash in than receive the meager compensation HH gives them.
I am unaware of HH practices, but one advantage of IHG is that they compensate the hotel for its average room rate when occupancy exceeds 95%, which helps with award availability and makes it a win-win for the hotel and the guest, if not for IHG.
That said I have been regularly checking Tokyo award availability for a specific Saturday this winter, and am reasonably confident the Conrad never made even one standard award room available at any point.
This all comes down to those certificates, where the original intent was for US customers to use them on weekends when business was slow; Japan has always been an exception, and is where I have redeemed most of my IC AMB weekend BOGO certs for the past decades.
I am unaware of HH practices, but one advantage of IHG is that they compensate the hotel for its average room rate when occupancy exceeds 95%, which helps with award availability and makes it a win-win for the hotel and the guest, if not for IHG.
That said I have been regularly checking Tokyo award availability for a specific Saturday this winter, and am reasonably confident the Conrad never made even one standard award room available at any point.
This all comes down to those certificates, where the original intent was for US customers to use them on weekends when business was slow; Japan has always been an exception, and is where I have redeemed most of my IC AMB weekend BOGO certs for the past decades.
Sep 4, 2018, 3:53 am
#140
Join Date: Jun 2015
Posts: 1,481
I also prefer a single King when travelling alone, but for me it is not a real problem, if I get a twin insted. I had the opposite case (booked Twin, got single King assigned) and that is not acceptable from my point of view.
Sep 4, 2018, 4:31 am
#141
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
Sep 4, 2018, 8:34 am
#142
Join Date: Jul 2010
Posts: 139
stay #1: booked king, told only twin available
stay #2: booked king, told only twin available
stay #3: booked deluxe king, told only twin available
stay #4: booked premium king, told only twin available
what about the conclusion “do not stay here, you won’t get your booked/confirmed bed type” is melodramatic in this situation?
My male colleague checked in before me. No status. Got a king bed.
Our friend/work group has drawn our own conclusions. You’re free to do the same (though I have to say, misogyny is so passé).
Sep 4, 2018, 11:07 am
#143
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,820
hmmm
stay #1: booked king, told only twin available
stay #2: booked king, told only twin available
stay #3: booked deluxe king, told only twin available
stay #4: booked premium king, told only twin available
what about the conclusion “do not stay here, you won’t get your booked/confirmed bed type” is melodramatic in this situation?
My male colleague checked in before me. No status. Got a king bed.
Our friend/work group has drawn our own conclusions. You’re free to do the same (though I have to say, misogyny is so passé).
Sep 4, 2018, 11:23 am
#144
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
hmmm
stay #1: booked king, told only twin available
stay #2: booked king, told only twin available
stay #3: booked deluxe king, told only twin available
stay #4: booked premium king, told only twin available
what about the conclusion “do not stay here, you won’t get your booked/confirmed bed type” is melodramatic in this situation?
My male colleague checked in before me. No status. Got a king bed.
Our friend/work group has drawn our own conclusions. You’re free to do the same (though I have to say, misogyny is so passé).
Sep 4, 2018, 3:13 pm
#145
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
hmmm
stay #1: booked king, told only twin available
stay #2: booked king, told only twin available
stay #3: booked deluxe king, told only twin available
stay #4: booked premium king, told only twin available
what about the conclusion “do not stay here, you won’t get your booked/confirmed bed type” is melodramatic in this situation?
I would have either just slept on a single bed, pushed the two beds together, or have asked someone to do that for me.
As for misogyny, you're the only one making gender an issue here.
Sep 5, 2018, 7:44 am
#146
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
I am trying to figure this out...when I book, it has the options of the following I will consider:
1 - Hilton King - City and park views, high floor, WiFi, 40-inch LCD TV, work - 58,000 points
2 - King Deluxe - City and park views, WiFi, 40-inch LCD TV, work desk - 51,000 points
3 - King Premium - City and park views, WiFi, 40-inch LCD TV, work desk - 54,000 points
Cash price range from 29,000 JPY to 32,000 to 34,000.
Since #1 is considered standard award, one would get the 5th night free with points. #2 and #3 won't. The difference is not huge for 5 nights but...Questions:
1 - How different are the rooms? Is it renovated vs. old and the different towers?
2 - Why does #1 say high floor but the other more expensive ones don't?
3 - As a Diamond, should I just get the cheapest one and hope for upgrades?
Thanks.
1 - Hilton King - City and park views, high floor, WiFi, 40-inch LCD TV, work - 58,000 points
2 - King Deluxe - City and park views, WiFi, 40-inch LCD TV, work desk - 51,000 points
3 - King Premium - City and park views, WiFi, 40-inch LCD TV, work desk - 54,000 points
Cash price range from 29,000 JPY to 32,000 to 34,000.
Since #1 is considered standard award, one would get the 5th night free with points. #2 and #3 won't. The difference is not huge for 5 nights but...Questions:
1 - How different are the rooms? Is it renovated vs. old and the different towers?
2 - Why does #1 say high floor but the other more expensive ones don't?
3 - As a Diamond, should I just get the cheapest one and hope for upgrades?
Thanks.
Today, in the lounge, I heard the lady offering a new Diamond (paid) guest upgrade to 2 different kind of suites and asked him what he wanted. I suppose this might be a slower week due to Labor Day in the US and Canada and possible cancellations from the typhoon, which did not affect TYO too much.
Went to Shinbashi today and saw the Conrad. Went up to the lobby and the view was amazing. However, I probably will never blow my hard earned points that way
Sep 6, 2018, 4:21 am
#147
Join Date: Jun 2015
Posts: 1,481
Btw: What is your setting as 'room preferences' in the Honors system? 1 bed or 2 beds?
Oct 7, 2018, 4:15 am
#149
Join Date: Aug 2015
Location: YUL
Programs: Aeroplan 50K, Accor Diamond
Posts: 253
Staying here at the moment. Been treated really good as usual. Booked on points and upgraded to a large executive room (as a Gold Member). The Breakfast in the Lounge and the Japanese breakfast are great. At pre-dinner snacks, the lounge is packed and you need to line-up to get food and the buffet get emptied pretty fast which is a bit annoying.
However, tonight, I was invited to use the « secret » lounge only for Gold and Diamond members in room 3710. I was told it’s not opened every night. Food spread is slightly better with sweets; the attendant is charming and provides table service. Much more private and the alcohol is flowing...
I would stay here again anytime.
However, tonight, I was invited to use the « secret » lounge only for Gold and Diamond members in room 3710. I was told it’s not opened every night. Food spread is slightly better with sweets; the attendant is charming and provides table service. Much more private and the alcohol is flowing...
I would stay here again anytime.