[ARCHIVE to 2020] Hilton Amex Aspire $250 Resort Credit
Feb 15, 2019, 1:11 pm
#556
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I recently got the Aspire card and wanted to use the resort credit. Unfortunately, I booked a US resort that is eligible for the credit but used an advanced pay rate. Looking for some advice on best way to try to get the charge to apply for the credit.
Is the best approach to
1) contact Hilton
2) contact AMEX
3) work with the hotel on credit rebill.
or some other approach.
Is the best approach to
1) contact Hilton
2) contact AMEX
3) work with the hotel on credit rebill.
or some other approach.
Feb 15, 2019, 7:13 pm
#557
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I recently got the Aspire card and wanted to use the resort credit. Unfortunately, I booked a US resort that is eligible for the credit but used an advanced pay rate. Looking for some advice on best way to try to get the charge to apply for the credit.
Is the best approach to
1) contact Hilton
2) contact AMEX
3) work with the hotel on credit rebill.
or some other approach.
Is the best approach to
1) contact Hilton
2) contact AMEX
3) work with the hotel on credit rebill.
or some other approach.
IME, best method is to rebill prepay upon checkin. and ALWAYS deal with the hotel mgr directly. its best when you have plenty of time before the resort credit expires. if youre almost out of time, you will need to hurry, but you just got the card. this will totally depend on each property and their mgrs. its also best to do everything in person, but sometimes you can only call. for something like this, i dont like calling cuz issues can arise. they have to refund the deposit and rebill your new CC. i have only done this in person for US props and upon checkin. ive been told this can be done via phone, but thats highly YMMV.
Feb 16, 2019, 1:36 am
#558
Join Date: Aug 2017
Posts: 22
Booking thur AMEX FHR trigger the resort credit?
Feb 16, 2019, 4:50 am
#559
Join Date: Feb 2019
Posts: 12
I need to book a hotel within the next month for the resort credit to apply before my cardmember renewal comes up. However, my stay will be for a Hilton Hotel two month from now. From what I understand, is it best for me to call the hotel directly and book through them so that the charge from my credit card isn't an advanced purchase from Hilton.com? Does the hotel usually match prices with the online discounts?
Will the $250 credit trigger if I purchase gift cards from an eligible Hilton resort?
Will the $250 credit trigger if I purchase gift cards from an eligible Hilton resort?
Last edited by haledjian; Feb 16, 2019 at 6:18 am
Feb 16, 2019, 6:18 am
#560
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Feb 17, 2019, 2:59 am
#561
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
In any event, gift cards, Room Service, gift shop, airport transfer, ANYTHING that can be billed to your folio (Room) during your stay, will apply to the $250 credit. So long as it’s able to be billed to your room, you’re good.
Feb 18, 2019, 5:27 pm
#562
Join Date: Nov 2005
Posts: 9
Has anyone received the credit from La Quinta resort? I stayed there during Thanksgiving last year. After waiting for 12 weeks, I did online chat with AMEX today, and it is still under investigation.
Feb 19, 2019, 2:53 am
#563
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
you need to HUCA. not sure why you trust chat. altho many have had success with chat for other things. it shouldnt take that long. see other posts above. credits can be manually approved.
Feb 19, 2019, 8:39 pm
#564
Join Date: Apr 2014
Posts: 1,774
AmEx might apply the credit manually, but they will make you wait until after the maximum time frame (after 90 days) plus they will take their time to open a case to investigate by the back-end office... so i would suggest "don' bother", just use the credit somewhere else.
Feb 20, 2019, 4:19 pm
#565
Join Date: Dec 2018
Posts: 13
Datapoint: Booked an advanced purchase rate for one night at doubletree palm springs for ~260$ late last year. During the stay, I spent ~6$ on food that was charged to the room and billed upon checkout. I had the resort credit apply automatically for the 6$. I waited the full 14 weeks after I booked the stay and did not see the reimbursement (this was expected for the AP rate) and I chatted with Amex. They had me provide the hotel confirmation and they were able to manually credit the rest of the 250$ resort credit.
Feb 21, 2019, 2:38 am
#566
Join Date: Feb 2019
Posts: 12
How long after booking on Hilton.com does the reservation show up on my credit card as a pending charge? I'm waiting to see if my reservation is billed by Hilton Corporate in Tennessee or directly from the Hilton Hotel. I understand this will determine if my $250 resort credit will be automatically triggered as a statement credit.
Feb 21, 2019, 5:14 pm
#567
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
How long after booking on Hilton.com does the reservation show up on my credit card as a pending charge? I'm waiting to see if my reservation is billed by Hilton Corporate in Tennessee or directly from the Hilton Hotel. I understand this will determine if my $250 resort credit will be automatically triggered as a statement credit.
And where is the hotel that you booked?
Only advance purchases for hotels in the USA (and maybe a few other nearby places?) are billed to Hilton Corporate.
Pay-at-the-hotel rates are billed to the hotel everywhere.
Advance purchases for hotels overseas are billed to the hotel.
If it's not an advance purchase, it won't necessarily show as pending until the stay approaches or even starts, but if it's not an advance purchase, you already don't need to worry.
Feb 21, 2019, 5:20 pm
#568
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Cheers.
Feb 22, 2019, 1:20 am
#569
Join Date: Feb 2019
Posts: 12
Was it a pay-at-the-hotel reservation or an advance-purchase reservation?
And where is the hotel that you booked?
Only advance purchases for hotels in the USA (and maybe a few other nearby places?) are billed to Hilton Corporate.
Pay-at-the-hotel rates are billed to the hotel everywhere.
Advance purchases for hotels overseas are billed to the hotel.
If it's not an advance purchase, it won't necessarily show as pending until the stay approaches or even starts, but if it's not an advance purchase, you already don't need to worry.
And where is the hotel that you booked?
Only advance purchases for hotels in the USA (and maybe a few other nearby places?) are billed to Hilton Corporate.
Pay-at-the-hotel rates are billed to the hotel everywhere.
Advance purchases for hotels overseas are billed to the hotel.
If it's not an advance purchase, it won't necessarily show as pending until the stay approaches or even starts, but if it's not an advance purchase, you already don't need to worry.
Feb 22, 2019, 1:24 am
#570
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
When does the resort credit renew? When your annual fee hits the card?