Originally Posted by
cabernetjack
I recently got the Aspire card and wanted to use the resort credit. Unfortunately, I booked a US resort that is eligible for the credit but used an advanced pay rate. Looking for some advice on best way to try to get the charge to apply for the credit.
Is the best approach to
1) contact Hilton
2) contact AMEX
3) work with the hotel on credit rebill.
or some other approach.
yes. where theres a will, theres a way.
IME, best method is to rebill prepay upon checkin. and ALWAYS deal with the hotel mgr directly. its best when you have plenty of time before the resort credit expires. if youre almost out of time, you will need to hurry, but you just got the card. this will totally depend on each property and their mgrs. its also best to do everything in person, but sometimes you can only call. for something like this, i dont like calling cuz issues can arise. they have to refund the deposit and rebill your new CC. i have only done this in person for US props and upon checkin. ive been told this can be done via phone, but thats highly YMMV.