[ARCHIVE to 2014] Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}
Jan 21, 2013, 4:59 am
#286
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Jan 21, 2013, 9:45 am
#287
Join Date: Dec 2007
Programs: UA 1MM Gold, Delta Gold, HH ◊, SPG Gold
Posts: 297
@hhonors fan - It would be great if you could get a face to face with Nicole just to clarify the situation and if indeed this is true ie: no access who is actually calling the shots and flip-flopping like crazy? Maybe a meet with the GM too?
Jan 21, 2013, 10:33 am
#288
Join Date: Dec 2004
Location: Under the Cone of Silence
Programs: UA Gold; AA Dirt; HH Diamond; National Emerald; CONTROL SecretAgent Platinum; KAOS EvilFlyer Gold
Posts: 1,500
Ok that's a bit dissapointing 
I do not understand anything of it anymore now 
. Nicole clearly said that diamond members had acces to the Platinum lounge and that it was not only for check in. Maybe you should just show them the post on FT if you have the possibility to do so?
I do not understand anything of it anymore now . Nicole clearly said that diamond members had acces to the Platinum lounge and that it was not only for check in. Maybe you should just show them the post on FT if you have the possibility to do so?"...you will have access to the VIP Lounge as a Diamond member..."
Since it sounds like there is a VIP "check-in" lounge that is separate from the Platinum Lounge so she may have been referring to the former, and not the latter. If so, that seems rather deceptive and disappointing. I hope some specific clarification will be forthcoming.
Jan 21, 2013, 10:41 am
#289
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,401
Actually, she only stated the following:
"...you will have access to the VIP Lounge as a Diamond member..."
Since it sounds like there is a VIP "check-in" lounge that is separate from the Platinum Lounge so she may have been referring to the former, and not the latter. If so, that seems rather deceptive and disappointing. I hope some specific clarification will be forthcoming.
"...you will have access to the VIP Lounge as a Diamond member..."
Since it sounds like there is a VIP "check-in" lounge that is separate from the Platinum Lounge so she may have been referring to the former, and not the latter. If so, that seems rather deceptive and disappointing. I hope some specific clarification will be forthcoming.
If they aren't going to give us lounge access, they should give us a full buffet to make up for that. Hopefully they will be generous with suite upgrades, that is one thing I hated about the LVH, I really didn't consider the "upgraded rooms" to be an upgrade.
Jan 21, 2013, 1:00 pm
#290
Join Date: Jan 2013
Programs: HH Diamond, Priority Club Platinum
Posts: 54
I just checked out this morning. I asked to speak with Nicole and was told she was off today because of the MLK holiday. I asked to speak with anyone else that could help me with answering questions regarding lounge access. The only manager available was a front desk manager who also said the only lounge for Diamonds is the check-in lounge which is just 4 chairs, some pretzels and water. I also went back into the check-in lounge to check-out and was told by the employees in there, who were different employees from yesterday, the same thing regarding lounge access. Also, the resort fee was on my bill, but as soon as I pointed it out, it was taken off and they apologized for it being on there.
Overall, it was a good stay except for not getting the lounge access that I was hoping for. I hope Nicole posts on here again to clarify the lounge situation.
Overall, it was a good stay except for not getting the lounge access that I was hoping for. I hope Nicole posts on here again to clarify the lounge situation.
Jan 21, 2013, 1:57 pm
#291
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
I just checked out this morning. I asked to speak with Nicole and was told she was off today because of the MLK holiday. I asked to speak with anyone else that could help me with answering questions regarding lounge access. The only manager available was a front desk manager who also said the only lounge for Diamonds is the check-in lounge which is just 4 chairs, some pretzels and water. I also went back into the check-in lounge to check-out and was told by the employees in there, who were different employees from yesterday, the same thing regarding lounge access. Also, the resort fee was on my bill, but as soon as I pointed it out, it was taken off and they apologized for it being on there.
Overall, it was a good stay except for not getting the lounge access that I was hoping for. I hope Nicole posts on here again to clarify the lounge situation.
Overall, it was a good stay except for not getting the lounge access that I was hoping for. I hope Nicole posts on here again to clarify the lounge situation.
I sincerely hope we do have the lounge acces as diamonds.If not , I think I will cancel and book the elara
Jan 21, 2013, 2:13 pm
#292
Join Date: Dec 2007
Programs: UA 1MM Gold, Delta Gold, HH ◊, SPG Gold
Posts: 297
It appears we have been duped 
Poor show really, especially when there was no ambiguity as to what lounge FT'ers were referring too.
Guess it's everybody back to the Elara again!
Let's see a nice return from the Trop or it is game over.
Poor show really, especially when there was no ambiguity as to what lounge FT'ers were referring too.
Guess it's everybody back to the Elara again!
Let's see a nice return from the Trop or it is game over.
Jan 21, 2013, 2:20 pm
#293
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
for not giving Diamonds lounge access. ^^^ If they give us nice suite upgrades.If a diamond doesn't receive a suite upgrade however, we are receiving no different treatment from a gold with the exception of the check in lounge. And if I arrive before or after the lounge is closed to check in or check out, I am receiving no additional benefits outside a few points
Jan 21, 2013, 2:28 pm
#294
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
for not giving Diamonds lounge access. ^^^ If they give us nice suite upgrades.If a diamond doesn't receive a suite upgrade however, we are receiving no different treatment from a gold with the exception of the check in lounge. And if I arrive before or after the lounge is closed to check in or check out, I am receiving no additional benefits outside a few points
Maybe we should wait until Nicole answers .. I sincerely hope that they offer us the lounge acces.
Jan 21, 2013, 2:31 pm
#295
Join Date: Jan 2013
Location: Indianapolis, IN
Programs: Hilton Diamond, Intercontinental Platinum, Marriott Platinum
Posts: 25
That is discouraging and honestly the lack of laid out terms is becoming frustrating. As for the resort fee being on your bill and having to be pointed out, I notice that quite a bit at other hotel chains too. Seems to always "accidentally" be on there.
Jan 21, 2013, 10:17 pm
#296
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
My wife (gold) and I have both stayed at the Biltmore at different times and been assessed the full resort fee. If a diamond complains they will waive it and if a gold complains they eat 50 percent. I am sure many golds and diamonds don't think to contest the charge and just pay it.
Jan 21, 2013, 10:18 pm
#297
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
$10 credit for skipping maid service?
The LV Hilton would give us a $10 food creditvoucher for every day we skipped maid service. Does Trop offer that?
If so, that would be a great way to get the breakfast buffet for free.
If so, that would be a great way to get the breakfast buffet for free.
Jan 21, 2013, 10:35 pm
#298
Join Date: Jan 2013
Programs: HH Diamond, Priority Club Platinum
Posts: 54
I only stayed 1 night so I'm not sure about the $10 voucher for skipping maid service. They never said anything about it at check-in though. I can't comment on the continental breakfast because I slept through it. 
They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet.
They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet.
Jan 21, 2013, 10:42 pm
#299
Join Date: Jan 2013
Location: Indianapolis, IN
Programs: Hilton Diamond, Intercontinental Platinum, Marriott Platinum
Posts: 25
I only stayed 1 night so I'm not sure about the $10 voucher for skipping maid service. They never said anything about it at check-in though. I can't comment on the continental breakfast because I slept through it. They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet.
They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet.
Jan 22, 2013, 6:52 am
#300
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,401
I only stayed 1 night so I'm not sure about the $10 voucher for skipping maid service. They never said anything about it at check-in though. I can't comment on the continental breakfast because I slept through it. They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet.
They did say that it was a plated continental breakfast with a yogurt parfait, some fresh fruit, and choice of bread plus juice and coffee. They did say it was not a buffet. Have you ever stayed at the Elara and if so, which had the nicest suites?
I wish Nicole would answer the question about lounge access. If we don't recieve it, I may move my stay to a HGVC property next month or the LVH (received a great players club offer where the room would be less than the Tropicana with two buffets) unless they will guarantee me a suite upgrade on the phone ahead of time at Tropicana.