FlyerTalk Forums - View Single Post - [ARCHIVE to 2014] Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}
Old Jan 21, 2013 | 1:57 pm
  #291  
MrHilton
 
Join Date: May 2007
Location: Belgium
Programs: HHonors Lifetime Diamond
Posts: 269
Originally Posted by hhonors fan
I just checked out this morning. I asked to speak with Nicole and was told she was off today because of the MLK holiday. I asked to speak with anyone else that could help me with answering questions regarding lounge access. The only manager available was a front desk manager who also said the only lounge for Diamonds is the check-in lounge which is just 4 chairs, some pretzels and water. I also went back into the check-in lounge to check-out and was told by the employees in there, who were different employees from yesterday, the same thing regarding lounge access. Also, the resort fee was on my bill, but as soon as I pointed it out, it was taken off and they apologized for it being on there.

Overall, it was a good stay except for not getting the lounge access that I was hoping for. I hope Nicole posts on here again to clarify the lounge situation.
This is not good I sincerely hope we do have the lounge acces as diamonds.

If not , I think I will cancel and book the elara
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