[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Jan 4, 2007, 2:10 pm
#1306
Join Date: Apr 2006
Programs: OneW(Gold) Virgin(Gold) StarA(Hons) Hilton(Diam) ICG(Plat) Marriott(Gold) Amex Cent
Posts: 141
down, down, down...
Guess a web developer/consulting firm might face a substantial lost revenue claim.
Guess a web developer/consulting firm might face a substantial lost revenue claim.
Jan 4, 2007, 2:11 pm
#1307
Join Date: Apr 2006
Programs: OneW(Gold) Virgin(Gold) StarA(Hons) Hilton(Diam) ICG(Plat) Marriott(Gold) Amex Cent
Posts: 141
Hilton.co.uk works but has (as always) rather limited functionality. You cannot log in to your account and your profile with your username and password, need user id and pin.
Jan 4, 2007, 2:17 pm
#1308
Join Date: Apr 2006
Programs: OneW(Gold) Virgin(Gold) StarA(Hons) Hilton(Diam) ICG(Plat) Marriott(Gold) Amex Cent
Posts: 141
Atually spoke with their technical support. The system's been down for about 3 days and there's no reliable time estimate for when they'll be up again. He said ALL systems are down, hence not even the Diamond desk can access any reservation details or otherwise help you...
As noted above, somebody's got a bad start to the new year!
As noted above, somebody's got a bad start to the new year!
Jan 4, 2007, 2:41 pm
#1309
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,724
Well, I caught it during a rare spurt of uptime and booked something. At least I think I did -- I'll go back in a few hours and see if the system displays it.
Then I got a how-did-we-do survey, and naturally took advantage.
Then I got a how-did-we-do survey, and naturally took advantage.
Jan 4, 2007, 2:55 pm
#1310
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
The many Hilton web sites are probably worn out and exhausted from (A) the constant dilution of HH points, (B) the constantly increasing room rates and (C) the non-upgrading of Diamonds to the executive lounges. Personally I am getting increasingly annoyed as to the one-sided trend Hilton Honors is morphing to.
MisterNice
MisterNice
Jan 4, 2007, 3:09 pm
#1311
Join Date: Oct 2003
Location: RIC
Programs: US CP, Hilton Gold, Hyatt Plat, *wood Gold, Amex Plat
Posts: 1,600
I find that if I start directly at https://secure.hilton.com/en/hi/logi...otection.jhtml that it works for me. I can get to my account and see my stay history. I didn't try to book a new room, but I did cancel one and that worked. In fact, the website is more responsive than I've ever seen it, probably because no one else can get on.
Jan 4, 2007, 3:28 pm
#1312
Join Date: Mar 2001
Location: DFW
Programs: AA PLT->GLD|HH Gold|SPG PLT->GOLD|HGP Gold|MR Silver
Posts: 1,984
Thanks so much for this tip... I've been getting annoyed all day, and hate waiting on the phone for reservations. Used this link, and got right into my account and booked a stay for next week.
You'd think they'd just put a redirect on their site to the working old site...
You'd think they'd just put a redirect on their site to the working old site...
I find that if I start directly at https://secure.hilton.com/en/hi/logi...otection.jhtml that it works for me. I can get to my account and see my stay history. I didn't try to book a new room, but I did cancel one and that worked. In fact, the website is more responsive than I've ever seen it, probably because no one else can get on.
Jan 4, 2007, 6:46 pm
#1313
Join Date: Jan 2002
Location: NJ
Programs: Retired-CO Former Long-time Plat, Now a Kettle, Hilton Gold (Thanks AMEX)
Posts: 475
I find that if I start directly at https://secure.hilton.com/en/hi/logi...otection.jhtml that it works for me. I can get to my account and see my stay history. I didn't try to book a new room, but I did cancel one and that worked. In fact, the website is more responsive than I've ever seen it, probably because no one else can get on.
Jan 4, 2007, 8:37 pm
#1314
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,424
I've been using the website updating some links in the hotel master thread sticky. Been mostly working if rather slow, but seems to have died again.
Jan 4, 2007, 8:45 pm
#1315
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332
site is still bonkers. It showed the login and after entering number and password, it came back with error message.
Jan 4, 2007, 11:04 pm
#1316
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,850
Been up and down for me most of the last day. And when it does work, quite slow.
Jan 5, 2007, 1:12 am
#1317
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,724
I found that doing any kind of reward stay search threw it into error-page mode. Unbelievable that an enterprise like Hilton could let things go this wrong, this long.
Jan 8, 2007, 6:27 pm
#1318
Join Date: Oct 2003
Location: RIC
Programs: US CP, Hilton Gold, Hyatt Plat, *wood Gold, Amex Plat
Posts: 1,600
Its been half dead for two hours now. Pretty lame.
Jan 8, 2007, 6:40 pm
#1319
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,797
Jan 12, 2007, 11:07 pm
#1320
Join Date: May 2001
Location: pdx
Posts: 860
VIP Award Codes page
Can never get it to display page listing VIP award codes.
When I click on the 'View Reward Codes and Points' link....I get:
'The page you are attempting to view is temporarily unavailable' followed by a list of Hilton Web sites.....
(Eventually accessed it via the Site Map)
Thx
rdy
When I click on the 'View Reward Codes and Points' link....I get:
'The page you are attempting to view is temporarily unavailable' followed by a list of Hilton Web sites.....
(Eventually accessed it via the Site Map)
Thx
rdy
Last edited by RDY3238; Jan 13, 2007 at 8:32 pm Reason: Update