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-   -   Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread (https://www.flyertalk.com/forum/hilton-hilton-honors/1637820-consolidated-lifetime-diamond-experiences-questions-worth-thread.html)

smmrfld Sep 1, 2023 1:36 pm

I've had it since just about the beginning.

WVmike Sep 2, 2023 5:01 pm

FWIW I have been a LT diamond since 2011 or 2012 if my memory is correct. Regardless of the LT status, I know I have exceeded the requirements every year including the covid period since 1998. I have no clue how many nights I have actually stayed but guessing at least 2500 plus. Alas, it doesn't seem to mean too much at Hilton anymore.

kirkwoodj Sep 4, 2023 1:52 pm


Originally Posted by BlueZebra (Post 35546112)
There is a huge thread here on Lifetime Diamond. I am one...earned by the 2 million points, and 90+ % on my dime.

+1

stevie Sep 5, 2023 2:51 am

LT for about 5 years now, perversely stay with Hilton about 20% of the time and am top tier with IHG. Try to keep points balanced so I have a choice on leisure trips. LT Diamond makes little difference I find. Bets service is in hotels where I frequent.

fed planner Sep 5, 2023 9:56 am

I made LTD at the beginning of the year. Had an exceptional upgrade in Germany on a long stay during which I qualified on like day 4 of the stay. Messaging the manager prior to arrival was successfully self-serving. Was presented nice "welcome" gifts on the day I crossed the marker for LTD. I don't know if a stateside hotel would have been so generous. Also received a better upgrade at Hilton FRA without pre-notification (and one I never received as a Diamond). My experience in Europe has always been that I've felt like I've received better treatment. Won't be back at these properties until later this year, and will hope for similar treatment.

SFO_71 Sep 8, 2023 10:25 pm

I hit Lifetime Diamond a month ago. No mention of it when I've checked into two different Hilton properties since then, but I did get an upgrade to a giant suite at the Hilton in Des Moines (a great property, with nice common areas, good food and a really nice gym).

No email or letter from Hilton--do they send anything like a welcome letter or card? Marriott sent me a hefty metal BonVoy card when I hit titanium with them, which was nice.

TheMagicRat Oct 17, 2023 10:20 am


Originally Posted by SFO_71 (Post 35565016)
I hit Lifetime Diamond a month ago. No mention of it when I've checked into two different Hilton properties since then, but I did get an upgrade to a giant suite at the Hilton in Des Moines (a great property, with nice common areas, good food and a really nice gym).

No email or letter from Hilton--do they send anything like a welcome letter or card? Marriott sent me a hefty metal BonVoy card when I hit titanium with them, which was nice.

I hit LT Diamond in June. Got the welcome email pretty quickly (within days). The welcome box arrived about three months later (card, Bose earbuds, etc.). No email or heads up that it was on the way.

No mention of LT status at check-in seems to be because they don't know. I've had this conversation several times (as recently as Friday with a very seasoned and knowledgeable agent) now with front desk agents and that all have said it only shows diamond status on the res when they pull it up. No indicator of LT. Seems like a major oversite. How can managers prioritize upgrades (if they want to) or whatever if they cant differentiate?

lincolnjkc Oct 17, 2023 10:36 am


Originally Posted by TheMagicRat (Post 35670980)
if they cant differentiate?

I don't think there's supposed to be a differentiation -- LT Diamond as currently implemented is just Diamond without requalification requirements.

The in-room auto TV thing has been greeting me at properties that do that as a (nonspecific) Diamond. I've had one or two properties mention it but that is far from the norm.

escape4 Oct 17, 2023 10:58 am


Originally Posted by lincolnjkc (Post 35671027)
I don't think there's supposed to be a differentiation -- LT Diamond as currently implemented is just Diamond without requalification requirements.

I don't think that's correct, there is a differentiation in the automated upgrades 72 hours before check-in at the very least, and I suspect it is also incorrect to state that front desk agents do not see the difference between D and LTD (sorry not your quote, but the poster before you). While it might be true at the specific property(ies) that the OP was mentioning perhaps they had a different system, but there are several posters in this thread who mentioned being greeted as LTD so I doubt think that's a deficiency spread to all Hilton properties otherwise nobody would ever be greeted as LTD because agents would simply not know?

aww3583 Oct 17, 2023 11:28 am

Hilton IT needs to update/fix the auto-reply chat script... It says LTD requires 1,000 paid or reward stays... should mean nights.

https://cimg7.ibsrv.net/gimg/www.fly...10c0c20d91.jpg

TheMagicRat Oct 17, 2023 11:42 am


Originally Posted by escape4 (Post 35671109)
I don't think that's correct, there is a differentiation in the automated upgrades 72 hours before check-in at the very least, and I suspect it is also incorrect to state that front desk agents do not see the difference between D and LTD (sorry not your quote, but the poster before you). While it might be true at the specific property(ies) that the OP was mentioning perhaps they had a different system, but there are several posters in this thread who mentioned being greeted as LTD so I doubt think that's a deficiency spread to all Hilton properties otherwise nobody would ever be greeted as LTD because agents would simply not know?

The welcome email certainly infers that it is a different status level..."...by welcoming you to our most elite status, Lifetime Diamond." But perhaps that doesn't really do anything for you aside from eliminating the annual qualification.

My front desk comment was based on my experience.YMMV. I've checked in at 22 different properties since I qualified LT, and it hasn't been mentioned once. All of these have been in the US and its been of mix of brands (Hampton, Tru, HGI, HIlton, DT, Curio, Tapestry). Nearly all have welcomed me as a diamond. I inquired about it to several front desk people (6 or 7) and they all say they can't see it. Perhaps its different in Europe (I'll find out over the holidays) or in Asia. I don't know.

Baze Oct 17, 2023 12:29 pm

I have definitely been greeted as a Lifetime Diamond when checking in. Not always, but enough to know they can see it. Maybe those agents that say they can't see it just don't know where to look.

escape4 Oct 17, 2023 12:30 pm


Originally Posted by TheMagicRat (Post 35671234)
I inquired about it to several front desk people (6 or 7) and they all say they can't see it. Perhaps its different in Europe (I'll find out over the holidays) or in Asia. I don't know.

Interesting, I will try to pay more attention going forward when various posters report when either front desk does not know (like your examples) or when the guest is greeted as LTD, and whether they are geographic differences.

fed planner Oct 17, 2023 1:29 pm


Originally Posted by escape4 (Post 35671109)
I don't think that's correct, there is a differentiation in the automated upgrades 72 hours before check-in at the very least, and I suspect it is also incorrect to state that front desk agents do not see the difference between D and LTD (sorry not your quote, but the poster before you). While it might be true at the specific property(ies) that the OP was mentioning perhaps they had a different system, but there are several posters in this thread who mentioned being greeted as LTD so I doubt think that's a deficiency spread to all Hilton properties otherwise nobody would ever be greeted as LTD because agents would simply not know?

at least in Europe I have seen a difference between upgrades as a D versus LTD. Small sample size but noticeable difference.

EDIflyer Oct 17, 2023 2:09 pm

Not an LTD personally but a good friend is and they've had some pretty stonking upgrades in Europe and Asia at LTD with it specifically being flagged at check-in.


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