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I stay at multiple properties weekly and LTD status is mentioned frequently at check-in, resulting in some nice but unrequested perks. As I’ve noticed previously, a high points balance results in even more frequent perks - seems to impress FD agents for some reason.
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Originally Posted by smmrfld
(Post 35671750)
a high points balance results in even more frequent perks - seems to impress FD agents for some reason.
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Originally Posted by TheMagicRat
(Post 35670980)
I hit LT Diamond in June. Got the welcome email pretty quickly (within days). The welcome box arrived about three months later (card, Bose earbuds, etc.). No email or heads up that it was on the way.
No mention of LT status at check-in seems to be because they don't know. I've had this conversation several times (as recently as Friday with a very seasoned and knowledgeable agent) now with front desk agents and that all have said it only shows diamond status on the res when they pull it up. No indicator of LT. Seems like a major oversite. How can managers prioritize upgrades (if they want to) or whatever if they cant differentiate?
Originally Posted by lincolnjkc
(Post 35671027)
I don't think there's supposed to be a differentiation -- LT Diamond as currently implemented is just Diamond without requalification requirements.
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In fact, from a hotel perspective, many Lifers are "has beens", whereas it is the current actively qualifying Diamond members who are providing them today's revenue.
"The past is prologue." |
Originally Posted by SPN Lifer
(Post 35671979)
In fact, from a hotel perspective, many Lifers are "has beens", whereas it is the current actively qualifying Diamond members who are providing them today's revenue.
"The past is prologue." |
Originally Posted by SPN Lifer
(Post 35671979)
In fact, from a hotel perspective, many Lifers are "has beens", whereas it is the current actively qualifying Diamond members who are providing them today's revenue.
"The past is prologue."
Originally Posted by smmrfld
(Post 35672153)
This is not accurate, IME, and there are plenty of us with LTD status that are quite active HH guests.
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Originally Posted by EDIflyer
(Post 35671653)
Not an LTD personally but a good friend is and they've had some pretty stonking upgrades in Europe and Asia at LTD with it specifically being flagged at check-in.
Originally Posted by smmrfld
(Post 35672153)
This is not accurate, IME, and there are plenty of us with LTD status that are quite active HH guests.
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Originally Posted by SPN Lifer (Post # 2164)
(Post 35671979)
In fact, from a hotel perspective, many Lifers are "has beens", whereas it is the current actively qualifying Diamond members who are providing them today's revenue. [Emphasis added.]
Originally Posted by smmrfld (Post # 2165)
(Post 35672153)
This is not accurate, IME, and there are plenty of us with LTD status that are quite active HH guests.
I am not justifying lackadaisical treatment, just pointing to a possible motive.
Originally Posted by Baze (Post # 2166)
(Post 35672238)
I have stopped massive travel and do maybe 1 or 2 stays a year now. I still get great service and recognition for my lifetime status. More than most of my pre lifetime diamond stays when I was still traveling a lot. And stays now are all domestic USA (mainly Hawaii).
You've earned it! :tu: :cool: |
Originally Posted by The Road Goes On Forever
(Post 35671925)
Correct. There is no separate level of benefits, secret sauce or anything else.
https://loyaltylobby.com/2021/10/20/...amond-members/ Also reported by others. Anecdotal evidence seems to indicate that in some markets upgrades at check-in are also better, in addition to the automated upgrades 72 hours before. So while we might not consider it "separate level of benefits", nonetheless the bottom line result can be quite good for people who value upgrades. |
Was recognised as LTD at Sydney last week, received apology that they couldn't upgrade me as hotel was full (SXSW Sydney)
They did leave me a fruit plate and juices in my room, not typical. |
Originally Posted by escape4
(Post 35672499)
Perhaps not considered "separate level of benefits" but automated upgrades are supposed to be better as LTD. For example, see reported "upgrade order" here:
https://loyaltylobby.com/2021/10/20/...amond-members/ Also reported by others. Anecdotal evidence seems to indicate that in some markets upgrades at check-in are also better, in addition to the automated upgrades 72 hours before. So while we might not consider it "separate level of benefits", nonetheless the bottom line result can be quite good for people who value upgrades. |
A good sign as to whether they know/understand/recognize your LTD is whether they ask you to run your card for incidentals at check in. If they know/understand/recognize it, they will never ask you for this, if not they will. What I find funny is when there are multiple properties in a country/city, and when one is familiar and does not ask and the other is not familiar and asks, and when this is pointed out gives some excuse like "legally we have to do this", and you question and ask, "so property x, y and z are all breaking the law", which follows with a blank look and the front desk manager being called.
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Originally Posted by hfly
(Post 35674044)
A good sign as to whether they know/understand/recognize your LTD is whether they ask you to run your card for incidentals at check in. If they know/understand/recognize it, they will never ask you for this, if not they will.
At several hotels I regularly stay at in the UK, I (as a standard Diamond) am never asked for a pre-auth on the card. At other hotels I also stay at regularly in the UK, they pre-auth GBP 50 or whatever per night. |
That's great, but not what I am saying at all. It is a brand standard that LTD's are NOT supposed to EVER be asked for such pre-auth anywhere for any reason as long as they intend to pay with the same card that they have made the reservation with. So the proper question is, "are you using the same (Amex, Visa, whatever) that you made the reservation with", and that is it.
and obviously I am referring to direct bookings =, not TA bookings, or OTA bookings. |
Originally Posted by smmrfld
(Post 35672153)
This is not accurate, IME, and there are plenty of us with LTD status that are quite active HH guests.
Originally Posted by hfly
(Post 35674044)
A good sign as to whether they know/understand/recognize your LTD is whether they ask you to run your card for incidentals at check in. If they know/understand/recognize it, they will never ask you for this, if not they will. What I find funny is when there are multiple properties in a country/city, and when one is familiar and does not ask and the other is not familiar and asks, and when this is pointed out gives some excuse like "legally we have to do this", and you question and ask, "so property x, y and z are all breaking the law", which follows with a blank look and the front desk manager being called.
Originally Posted by hfly
(Post 35675170)
That's great, but not what I am saying at all. It is a brand standard that LTD's are NOT supposed to EVER be asked for such pre-auth anywhere for any reason as long as they intend to pay with the same card that they have made the reservation with. So the proper question is, "are you using the same (Amex, Visa, whatever) that you made the reservation with", and that is it.
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