Dec 16, 2014, 2:26 pm
Last edit by: JDiver
Lifetime Diamond Status with HHonors is now reality. ^
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Previous:
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
[B]Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected]. It seems to be staffed with people dedicated to the Lifetime Diamond program.
More recent information posted by Lauren (Hilton Honors Representative) reflects changes in the Honors Lifetime Diamond qualifying criteria:
Hi all,
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
A few months ago, we received some great feedback in the Q&A thread with our VP of Hilton HHonors, Aaron Glick. While the team explores a number of initiatives, one area that we could change quickly was our Lifetime Diamond qualifications. As of January 2017, we will grant Lifetime Diamond to all members who have met the following criteria:
• Members who have maintained Diamond status for at least 10 years (years do not need to be consecutive)
AND
• Have stayed at least 1,000 nights - either paid or reward (as you may know, only paid nights were eligible before)
OR
• Have accumulated 2 million Base Points since joining the Hilton HHonors program (this is a new feature to enable more members to enjoy Lifetime Diamond status; also as a reminder, only Base Points are eligible...Bonus Points earned via promotions, co-brand credit cards, or other means do not count towards status)
So now, there will be essentially two ways you can qualify for Lifetime Diamond:
1. 10 years at Diamond with Hilton HHonors + 1,000 nights (including paid and reward)
2. 10 years at Diamond + 2 million cumulative Base Points
An email notification will go out in February to members who have qualified for Lifetime Diamond as of December 31, 2016. If you want a sneak peek to find out if you will qualify, you can contact the Diamond Desk and the team will be happy to help.
Please reach out with any questions or comments, and I’ll be sure to share them directly with Aaron and team.
Thank you!
Lauren
Details for the first inductees were announced on the 11th Feb. 2015. Erin (HHonors Rep here on FT) posted the announcement shortly before the emails were sent out to members on the same day.
Hi all,
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014: Members that met this criteria as of December 31, 2014 will be notified via email and receive their Lifetime Diamond Status in the mail at the physical address on their account at the end of February. Members that meet Lifetime Diamond Status criteria in the middle of the year will receive Lifetime Diamond Status at the beginning of the following year.
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
Thanks for your patience as I gathered more details on our Lifetime Diamond rollout. As we’re in the New Year, I have some additional details to share with you.
Initially, Lifetime Diamond Status will go to a select group of members who met all of the following criteria as of December 31, 2014:
- Have maintained Diamond Status for at least 10 years (consecutive or concurrent) and
- Completed paid stays totaling at least 1,000 nights
Please note that we are in early stages of this benefit, which means that elements of this offering may evolve and may change over time. As I hear of any updates, I will be sure to share those here.
As always, your input is truly valued and we welcome your thoughts and feedback during this launch period. We’re here and listening!
Thanks,
Erin
All paid stays count — not just the paid stays during the years a member is a Hilton HHonors diamond.
As more information becomes available it will be added here. Should you have any updates please post them in the thread or in this wiki to keep the most pertinent info quickly available to those interested.
For those interested, the development unfolded as follows:
Erin, the HHonors rep on FT posted the following on 16/12/2014: (after some eagle eyed attention by adambrock from an email sent out by Hilton and which he thankfully posted here on FT: http://www.flyertalk.com/forum/hilto...tus-email.html Kudos to adambrock for noticing and sharing it with the community. ^)
HHonorsRepresentative (Erin) wrote in that thread:
In 2015, HHonors will begin introducing Lifetime Diamond Status! As you may know, we’re always looking for new ways to reward you and we take into consideration your feedback on ways to recognize our most loyal members. Over the past several years, we’ve heard from you that Lifetime Diamond Status is important to you and I’m thrilled to announce that we will be inviting some of our most tenured Diamond members into this status.
I’ll have more details for you in early 2015 and I understand our first Lifetime Diamond members will receive their invitations in the early part of 2015. At this time, this is all the information I have on Lifetime Diamond Status, but I will do my best to keep you all updated as I hear more!
levman wrote in a post on Jan 24:
The best source of info I've found is the email address [email protected]. It seems to be staffed with people dedicated to the Lifetime Diamond program.
Consolidated "Lifetime Diamond - Experiences, Questions, Is It Worth It?" thread
Apr 24, 2022, 7:28 am
#1951
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
It's just easier to say "Thank you for being a Diamond member" than it is to say "Thank you for being a LIFETIME Diamond member." One extra two syllable word is just so difficult to articulate. I understand.
He's partially correct. On the arrivals screen in OnQ there is nothing there that denotes Diamond from Lifetime Diamond. To see that the agent would have to read the Guest Dossier pop up (most will just automatically suppress this before reading it) during the check in process or print/read the Best Guest Report.
Last edited by KenTarmac; Apr 24, 2022 at 7:50 am
Apr 24, 2022, 9:04 am
#1952
Join Date: May 2005
Posts: 4,872
I'm not familiar with the OnQ system and was only relaying (admittedly second-hand) what I had been told by a few desk jockeys. Perhaps the more definitive, declarative statement should go something more like this: "There's no way in their simple-minded, lazy heads for them to read the Guest Dossier pop up or execute the drop down list in OnQ, read what it says and then relate that to the customer standing in front of them." Because, ultimately, the agent is part of the system.
It's just easier to say "Thank you for being a Diamond member" than it is to say "Thank you for being a LIFETIME Diamond member." One extra two syllable word is just so difficult to articulate. I understand.
It's just easier to say "Thank you for being a Diamond member" than it is to say "Thank you for being a LIFETIME Diamond member." One extra two syllable word is just so difficult to articulate. I understand.
Apr 24, 2022, 10:02 am
#1953
Join Date: Oct 2011
Location: CLT
Programs: Pre✓, Delta DM, Hilton LT Diamond, Mariott Plat, PC Gold, National EE, Hertz PC
Posts: 1,655
My point was, in my experience, given human nature, regardless if the agent is aware of the LT distinction or not, it's just easier not to make the distinction. Yes, those were condescending things to say, and I apologize to all the desk agents everywhere to whom those titles don't apply.
Apr 24, 2022, 10:28 am
#1954
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Let's get the thread back on track.
General discussions of OnQ need to go elsewhere.
cblaisd, Co-Moderator, Hilton forum
General discussions of OnQ need to go elsewhere.
cblaisd, Co-Moderator, Hilton forum
Last edited by cblaisd; Apr 24, 2022 at 12:06 pm
Apr 24, 2022, 10:53 am
#1955
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Re: the lack of property level recognition for lifetime diamond I think the underlying question is "is Lifetime Diamond a separate tier or is it "just" Diamond wit no expiration date?" Heretofore I've always thought of it as the latter so I haven't really expected anything different than the (admittedly mediocre) DIA benefits
I know at least years ago there were separate flavors of OnQ for full-service vs. limited/focused service brands; so some variation wouldn't surprise me. Out of curiosity do you remember what country(ies)/band(s)? It's gotten exceedingly rare for the front desk to note even "just" Diamond status, and I don't think anyone has ever said "Lifetime" out loud. Since I don't usually look at the top part of my folios (the guest info section) your comment made me go back and check all of the ones I have in email for the last 12 moths -- all of mine just note <HH #> DIAMOND on the "HH#" line -- this is across Hampton, HGI, Hilton, Embassy, Tru, Homewood in the US and a Hilton in Switzerland.
I'd prefer actions over trite, mechanical recognition but it would still be interesting to know why LTD seems to show up for some people sometimes
I'd prefer actions over trite, mechanical recognition but it would still be interesting to know why LTD seems to show up for some people sometimes
Aug 10, 2022, 6:13 am
#1956
Join Date: May 2022
Posts: 2,263
I scrolled through old posts but didn't see this asked so hopefully someone can help me. If I have rollover nights, do those count once or twice for lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
Aug 10, 2022, 6:51 am
#1957
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
I scrolled through old posts but didn't see this asked so hopefully someone can help me. If I have rollover nights, do those count once or twice for lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
I would love that count as 2 but I imagine that it will be only 1
Aug 10, 2022, 6:57 am
#1958
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
My first stay, last week, after making LD, I was upgraded at Hilton BOS airport, to a 10th floor "Premium" room. Nice room, lots of great views in all directions from the higher floors...you can't go wrong as far as I can tell which side of the building you take...the views are great! Ate at the restaurant, which was pretty reasonably priced for a hotel restaurant, although service was a little slow, but we ate mid afternoon, when they were probably between lunch and dinner staffing.
I got an e mail telling me I would be upgraded, and after I did OLCI via the app, I got a message in the app describing the 10th floor rooms in nice, but true, glamorous terms, the F&B credit and other standard stuff. But in this message was also the announced that as a LD, I could check in early for free. This caught my eye, as we could be arriving at the hotel as early as 9:30am (actually arrived around 11:30). However, the front desk person didn't get the memo, was very rude, and insistent on charging the $25. She wouldn't even consider the info I presented, and I couldn't immediately pull up the communication from Hilton. Fortunately, I accidently ran into the Duty Manager later in the day, and she fixed the issue immediately.
Is free early check in, (where there is normally a charge) a LD benefit?
I
I got an e mail telling me I would be upgraded, and after I did OLCI via the app, I got a message in the app describing the 10th floor rooms in nice, but true, glamorous terms, the F&B credit and other standard stuff. But in this message was also the announced that as a LD, I could check in early for free. This caught my eye, as we could be arriving at the hotel as early as 9:30am (actually arrived around 11:30). However, the front desk person didn't get the memo, was very rude, and insistent on charging the $25. She wouldn't even consider the info I presented, and I couldn't immediately pull up the communication from Hilton. Fortunately, I accidently ran into the Duty Manager later in the day, and she fixed the issue immediately.
Is free early check in, (where there is normally a charge) a LD benefit?
I
Aug 10, 2022, 8:39 am
#1959
Join Date: May 2022
Posts: 2,263
Marriott makes it extremely obvious on the app, which probably motivates people to achieve it. I guess Hilton doesn't want to encourage it?
Aug 10, 2022, 2:51 pm
#1961
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
I scrolled through old posts but didn't see this asked so hopefully someone can help me. If I have rollover nights, do those count once or twice for lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
For example, right now if my account says I stayed 40 nights in 2021 rolled over into 2022, and 60 nights in 2022 for a total of 100 nights...did 2022 accrued 60 or 100 nights toward lifetime status?
Aug 10, 2022, 4:07 pm
#1962
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
So, if you stayed 100 nights and rolled over 40 to start the next year and stayed 60 more nights, you'd get credit for the 160 head-in-bed nights, not 200 (head-in-bed plus rollover).
Aug 10, 2022, 5:54 pm
#1964
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
Fwiw, there is no such thing as a free early check in for anyone just like there is no such thing as an additional tier of LD benefits. If a property plays ball with you, consider yourself fortunate but they are under no obligation to check you in early or to waive whatever early check inn fee they choose to impose.
Aug 10, 2022, 6:01 pm
#1965
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
I don't like how Hilton counts the "10 years" as Diamond. I earned Diamond for the first time in November of 2013. However, Hilton considers earnings captured in 2013 to be for the 2014 membership year, so I don't get to count 2013 as one of my 10 years as Diamond. First world problems, I guess.