Jul 29, 2014, 5:02 am
Last edit by: BotB
This wiki captures the main points of the Q3 offer from Hilton as posted by HHonorsRepresentative. The main focus of the thread posts has shifted to discuss the high number of opt out hotels for this promotion. Nothing stopping you from adding other useful information or discussion points to this wiki or to the thread! @:-)
Hilton Q3 Promotion: Triple Your Trip
Offer Details:
Earn Triple Points Friday through Sunday
Earn Double Points Monday through Thursday
Stays must be completed between August 1, 2014 and October 31, 2014 at participating hotels and resorts
Register using this link (Many of you may have already registered! If you received a confirmation email, then the promotion code has already dropped on your account and re-registration would not be necessary)
A full list of non-participating hotels and resorts can be found here
A FAQ for this promotion can be found here
Notes from HHonorsRepresentative about the high number of opt out hotels:
As many of you have already noted, more hotels and resorts have chosen to opt-out of this particular promotion compared to previous offers. We understand that having options when you book stays with us is very important and we do our best to encourage hotels and resorts to participate in our promotions. While we hope our promotions work for most hotels, sometimes individual hotels do not have a need for a little extra help filling their rooms. Many hotels are individually owned and operated so we let them make that decision based on their demand. Additionally, many hotels and resorts see spikes in occupancy this time of year, which explains why some hotels have opted-out.
Please do update this wiki with any other useful info or to correct any mistakes.
Hilton Q3 Promotion: Triple Your Trip
Offer Details:
Earn Triple Points Friday through Sunday
Earn Double Points Monday through Thursday
Stays must be completed between August 1, 2014 and October 31, 2014 at participating hotels and resorts
Register using this link (Many of you may have already registered! If you received a confirmation email, then the promotion code has already dropped on your account and re-registration would not be necessary)
A full list of non-participating hotels and resorts can be found here
A FAQ for this promotion can be found here
Notes from HHonorsRepresentative about the high number of opt out hotels:
As many of you have already noted, more hotels and resorts have chosen to opt-out of this particular promotion compared to previous offers. We understand that having options when you book stays with us is very important and we do our best to encourage hotels and resorts to participate in our promotions. While we hope our promotions work for most hotels, sometimes individual hotels do not have a need for a little extra help filling their rooms. Many hotels are individually owned and operated so we let them make that decision based on their demand. Additionally, many hotels and resorts see spikes in occupancy this time of year, which explains why some hotels have opted-out.
Please do update this wiki with any other useful info or to correct any mistakes.
New HH Promo 'Triple your Trip' AUG1-OCT31
Jul 29, 2014, 2:11 am
#226
Join Date: Jul 2013
Programs: Silver BAEC, Diamond Hilton Honors, Gold SPG
Posts: 88
New HH Promo 'Triple your Trip' AUG1-OCT31
If I am checking in Thursday (31st July) and out on Sunday (2nd August) would I get the promotional points for all my nights, some or perhaps none? (It is one of the few participating hotels)
Jul 29, 2014, 2:56 am
#227
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Jul 29, 2014, 3:09 am
#228
Join Date: Jul 2013
Programs: Silver BAEC, Diamond Hilton Honors, Gold SPG
Posts: 88
Quote:
Originally Posted by moonman85
If I am checking in Thursday (31st July) and out on Sunday (2nd August) would I get the promotional points for all my nights, some or perhaps none? (It is one of the few participating hotels)
Some...only the nights which fall within the promo period.
Originally Posted by moonman85
If I am checking in Thursday (31st July) and out on Sunday (2nd August) would I get the promotional points for all my nights, some or perhaps none? (It is one of the few participating hotels)
Some...only the nights which fall within the promo period.
Jul 29, 2014, 6:43 am
#230
Join Date: Feb 2011
Location: US
Programs: HHonors (Diamond), Marriott (Gold), United (Gold - MM), American (Platinum), National (Executive)
Posts: 121
Anthony,
Although I have only been a FlyerTalk member for 4 years (Visited many times prior), I have seen major discontent with Hilton, Marriott & United as well as others during that time. Even when devaluations happened in the past few years the the grumbling was high but the response was not as direct. There were never as many members (at the highest level) directly canceling reservations (at least ones that noted it on the boards). I would really like to get Hilton's corporate response (since you are their advisor on this board) to this response as well as the other notes sent to Hilton in the last week or so.
Thanks for your attention
Hokies82
Although I have only been a FlyerTalk member for 4 years (Visited many times prior), I have seen major discontent with Hilton, Marriott & United as well as others during that time. Even when devaluations happened in the past few years the the grumbling was high but the response was not as direct. There were never as many members (at the highest level) directly canceling reservations (at least ones that noted it on the boards). I would really like to get Hilton's corporate response (since you are their advisor on this board) to this response as well as the other notes sent to Hilton in the last week or so.
Thanks for your attention
Hokies82
Jul 29, 2014, 11:15 am
#231
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hilton Honors,
I am writing you a letter to say how pitiful this “Triple Your Trip” 8/1 – 10/31 promotion is. As you can see by my profile
I travel quite a lot and have been a Diamond member with you for several years. The fact that Hilton allows so many
Hotels to opt out is absurd. No other chain that I have status with does this, never mind hundreds of hotels. I don’t really have
the time or patience to look over this list, every time I am booking a hotel. Unless the price is remarkable lower, I will be staying
at different brands during this quarter. From doing some research online, it sounds like this is a common concern of your patrons
and we would like it addressed.
I am writing you a letter to say how pitiful this “Triple Your Trip” 8/1 – 10/31 promotion is. As you can see by my profile
I travel quite a lot and have been a Diamond member with you for several years. The fact that Hilton allows so many
Hotels to opt out is absurd. No other chain that I have status with does this, never mind hundreds of hotels. I don’t really have
the time or patience to look over this list, every time I am booking a hotel. Unless the price is remarkable lower, I will be staying
at different brands during this quarter. From doing some research online, it sounds like this is a common concern of your patrons
and we would like it addressed.
Anthony,
Although I have only been a FlyerTalk member for 4 years (Visited many times prior), I have seen major discontent with Hilton, Marriott & United as well as others during that time. Even when devaluations happened in the past few years the the grumbling was high but the response was not as direct. There were never as many members (at the highest level) directly canceling reservations (at least ones that noted it on the boards). I would really like to get Hilton's corporate response (since you are their advisor on this board) to this response as well as the other notes sent to Hilton in the last week or so.
Thanks for your attention
Hokies82
Although I have only been a FlyerTalk member for 4 years (Visited many times prior), I have seen major discontent with Hilton, Marriott & United as well as others during that time. Even when devaluations happened in the past few years the the grumbling was high but the response was not as direct. There were never as many members (at the highest level) directly canceling reservations (at least ones that noted it on the boards). I would really like to get Hilton's corporate response (since you are their advisor on this board) to this response as well as the other notes sent to Hilton in the last week or so.
Thanks for your attention
Hokies82
Jul 29, 2014, 11:44 am
#232
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jul 29, 2014, 1:28 pm
#234
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
You are right.. but at the same time, he works for Hilton and certainly can't respond with "you guys are right..this sucks" and start venting along with us. He's providing the feedback which is what counts.
Jul 29, 2014, 2:02 pm
#235
Join Date: Jul 2014
Posts: 3
I am trying one other approach. My stays in Q3 will all be at the same place -- same place i stay every week. That property opted out. I have escalated to who I believe is the decision maker at the property. I stated my case and asked that I, as a loyal regular customer, be awarded the amount of points I am missing out on due to their decision to opt out.
We will figure out the specific and the end of the quarter. Probably about 120K points.
I'll let you know what they say. They did not say "hell no" when I asked. Said she would get back to me
We will figure out the specific and the end of the quarter. Probably about 120K points.
I'll let you know what they say. They did not say "hell no" when I asked. Said she would get back to me
Jul 29, 2014, 2:07 pm
#236
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Hi there, I am definitely noting this and passing on to my team. We understand that having options when you book stays with us is very important and we do our best to encourage hotels and resorts to participate in our promotions. While we hope our promotions work for most hotels, sometimes individual hotels do not have a need for a little extra help filling their rooms. Many hotels are individually owned and operated so we let them make that decision based on their demand. Many hotels and resorts see spikes in occupancy this time of year, which explains why some hotels have opted-out, but nearly 70% of our hotels and resorts are participating in this promotion.
Last edited by Zeeb; Jul 29, 2014 at 2:26 pm
Jul 29, 2014, 2:19 pm
#237
Join Date: Jan 2013
Location: OKC
Programs: AAdvantage EXP, Marriott Rewards Gold, Hilton Honors Diamond, TK M&S Elite
Posts: 290
Jul 29, 2014, 2:34 pm
#238
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
I realize you're saying what you're supposed to so this isn't really a response to you, but feedback to Hilton. But while it is true that "many hotels are individually owned and operated" any hotel that has a Hilton brand on it's sign represents all Hilton hotels. As a customer I don't care who actually owns the hotel. If I have a bad experience it reflects on Hilton as a whole. And that includes a promotion like this. Due to this thread I looked at upcoming reservations and moved them to hotels that are participating. But there are going to be a lot of upset people in August who think they are going to get double or triple points for a stay that find out (after the fact) that the Hilton they stayed at opted out. And telling them "But it was a franchisee" isn't going to make them feel any different about the situation. If a third of hotels are opting out it isn't really a chain wide promotion anymore.
I totally know not to cut-and-paste and should have clarified. I was being asked to share Hilton's corporate response to why hotels have opted out, and from that position, there is not much new information I can share. On top of it, this thread is now 16 pages long and I didn't want to assume that every user saw what I posted back on page 1. I completely understand why you'd be frustrated and want to do what I can to help.
Jul 29, 2014, 2:55 pm
#239
Join Date: Jan 2013
Location: OKC
Programs: AAdvantage EXP, Marriott Rewards Gold, Hilton Honors Diamond, TK M&S Elite
Posts: 290
Now now, let me explain. I totally know not to cut-and-paste and should have clarified. I was being asked to share Hilton's corporate response to why hotels have opted out, and from that position, there is not much new information I can share. On top of it, this thread is now 16 pages long and I didn't want to assume that every user saw what I posted back on page 1. I completely understand why you'd be frustrated and want to do what I can to help.
I totally know not to cut-and-paste and should have clarified. I was being asked to share Hilton's corporate response to why hotels have opted out, and from that position, there is not much new information I can share. On top of it, this thread is now 16 pages long and I didn't want to assume that every user saw what I posted back on page 1. I completely understand why you'd be frustrated and want to do what I can to help. Almost all of us on this board have parameters we are expected conform to when we are interfacing with our sectors of the public. Thank you for being a conduit for us to your organization.
Jul 29, 2014, 3:07 pm
#240
Join Date: Jul 2012
Programs: HH D
Posts: 1,641
In the past, if a hotel opted-in for a quarterly promotion, it had to pay Hilton around 1.5% of the total guest folio (Room, restaurant, parking, etc). That percentage came on top of the around 10% they already needed to pay Hilton for a Hilton-website booking made by a hhonors member.
I wonder if that 1.5% went up to 2.5% or 3% with the current promotion? Could this be the real reason why so many hotels are opting out?
I wonder if that 1.5% went up to 2.5% or 3% with the current promotion? Could this be the real reason why so many hotels are opting out?