[email protected]
Oct 23, 2001, 4:20 pm
#121
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
Maybe the Hilton address should have some type of auto-reply feature, basically then we would know that they did receive our e-mail. I know my mom's e-mail has something like that to indicate when she is out of the office for an extended time, so you don't expect a quick reply, but at least know the e-mail was received. Something for Hilton to consider.
Oct 23, 2001, 4:21 pm
#122
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
Kristy is the best~ she worked out a real mess last year for my son and me. Adam of course has always been the gold standard of customer treatment, but Kristy is standing shoulder to shoulder with him 
Oct 23, 2001, 8:48 pm
#123
FlyerTalk Evangelist
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
Posts: 10,927
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thezipper:
Maybe the Hilton address should have some type of auto-reply feature, basically then we would know that they did receive our e-mail. I know my mom's e-mail has something like that to indicate when she is out of the office for an extended time, so you don't expect a quick reply, but at least know the e-mail was received. Something for Hilton to consider.</font>
Maybe the Hilton address should have some type of auto-reply feature, basically then we would know that they did receive our e-mail. I know my mom's e-mail has something like that to indicate when she is out of the office for an extended time, so you don't expect a quick reply, but at least know the e-mail was received. Something for Hilton to consider.</font>
Oct 26, 2001, 3:32 pm
#124
Join Date: Sep 2001
Location: TUS
Programs: AA Plt, HH Diamond, IHG Plt
Posts: 268
I agree that Kristy is the best. I sent in an email yesterday evening and got a call from her this morning and this afternoon all my concerns were taken care. Absolutely great customer service from Kristy and Hilton. Wish all businesses were as responsive and concerned.
Oct 31, 2001, 4:10 pm
#125
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Well I just got a proactive email from Kristy telling me that she had been reading these forums and could not find an email from my email address. I am impressed. I have fowarded the email I sent from the email that is in my Hhonors profile and we will see where it goes from there.
Thanks Kristy
Thanks Kristy
Oct 31, 2001, 10:21 pm
#126
Join Date: Jan 2000
Location: Ashburn, VA (IAD/DCA/BWI)
Posts: 2,748
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ernie8575:
I agree that Kristy is the best</font>
I agree that Kristy is the best</font>
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ValueConsumer.com Home of Tripple Dipping Online Shopping
Nov 12, 2001, 9:40 pm
#129
Join Date: Nov 1999
Location: LVK
Posts: 120
I was pleasantly surprised to receive a phone call explaining how my concerns were addressed.
My message was sent to [email protected] after 3 attempts to get the issues corrected through the Member Services email. I received nothing but auto responses from that.
Two days after the [email protected] message was sent the phone call was very much appreciated.
My message was sent to [email protected] after 3 attempts to get the issues corrected through the Member Services email. I received nothing but auto responses from that.
Two days after the [email protected] message was sent the phone call was very much appreciated.
Nov 14, 2001, 8:04 pm
#131
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,323
Just had a very positive experience. I sent a note on Monday night to [email protected] and returned home today to find miles from a missing London stay in July had been posted as requested. Less than 2 days to do. (and I got an e-mail from Kristen saying what she had done--Thanks Kristen! and Adam for setting this up!
[This message has been edited by BlondeBomber (edited 11-14-2001).]
[This message has been edited by BlondeBomber (edited 11-14-2001).]
Nov 15, 2001, 1:44 am
#132
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Feb 7, 2002, 4:46 pm
#133
Join Date: Jan 2001
Posts: 2,841
I am happy to report positive results from using [email protected]. Denise and Lora were both helpful and professional in advocating on my behalf. Good job Hilton in setting up this resource.
Feb 7, 2002, 7:55 pm
#134
Join Date: Jun 2001
Location: USA
Programs: Hilton Diamond, AA-PlatPro, B6-Mosaic
Posts: 167
I had a great experience with a query last week. Thanks, Mary! I sent in another question yesterday and haven't received a response yet, so I hope it will be by Monday.
Aussiemate
Aussiemate
Feb 8, 2002, 12:39 am
#135
Commander Catcop
Join Date: May 1998
Posts: 10,259
Thehilton folks have been awesome
Once had two missing stayed. Used the Email and got them posted within a day.
The other was a question about a bonus. Some angel with a sweet voice CALLED MY CELL PHONE! and gave me the answers in a clear and friendly matter. I was floored.
OMNI For Adam, Kristen, and all the HHonors angels: If I haven't said it before the HILTON TIMES SQUARE RULES! Every time I go there I am treated like a Lion King. Friendly, helpful, knowledgable. Please kudos to the staff. All it needs is an executive Room like at the NY Hilton and it will be purrfect.
Once had two missing stayed. Used the Email and got them posted within a day.
The other was a question about a bonus. Some angel with a sweet voice CALLED MY CELL PHONE! and gave me the answers in a clear and friendly matter. I was floored.
OMNI For Adam, Kristen, and all the HHonors angels: If I haven't said it before the HILTON TIMES SQUARE RULES! Every time I go there I am treated like a Lion King. Friendly, helpful, knowledgable. Please kudos to the staff. All it needs is an executive Room like at the NY Hilton and it will be purrfect.