[email protected]
Aug 4, 2002, 7:43 pm
#181
Join Date: Dec 2000
Posts: 244
Worked for me last week. Had a small issue and it was replied and resolved within 24 hours.
Sent the email on Wed of last week at 9pm pacific and by noon Thursday I had a reply and a resolution.
Less than 1 business day is great and very helpful.
Nice to see that Hilton is keeping up the good work.
Sent the email on Wed of last week at 9pm pacific and by noon Thursday I had a reply and a resolution.
Less than 1 business day is great and very helpful.
Nice to see that Hilton is keeping up the good work.
2
Aug 5, 2002, 11:41 am
#184
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Sent a message on 7/31.
Received a reply this AM (8/5).
The problem (full bonuses for online reservations not being posted) was resolved to my complete satisfaction. (Just too bad I had to send a message in the first place.)
Received a reply this AM (8/5).
The problem (full bonuses for online reservations not being posted) was resolved to my complete satisfaction. (Just too bad I had to send a message in the first place.)
Aug 7, 2002, 8:31 am
#185
Join Date: Jun 2001
Location: Bay Area
Posts: 7
Aug 15, 2002, 9:45 pm
#190
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
I've had poor results from this e-mail address overall.
Usually, never get any response.
Kathy
Usually, never get any response.
Kathy
Aug 15, 2002, 11:00 pm
#193
Join Date: Sep 1999
Location: Silicon Valley
Programs: AA:PLT&3MM, HGP:DIA, SPG:GOLD
Posts: 1,896
Sent an email last week. No response. In contrast, over at the Starwood forum, they have a Lurker who responds to postings usually within minutes! I'm with the wrong hotel program. Sigh!
Aug 16, 2002, 6:30 am
#194
Join Date: May 2001
Location: Germany
Posts: 479
I tried to sign up for the INTU promotion via [email protected].
Got the answer after one day: you are enrolled in the promotion!
Got the answer after one day: you are enrolled in the promotion!
Aug 16, 2002, 12:02 pm
#195
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
There is a lurker (at least there was for a long time) and he is usually pretty good.
The only time I ever had to email them it was a pretty complicated request, and it took them about a week or so to get back to me, but they eventually got it all right.
S.
The only time I ever had to email them it was a pretty complicated request, and it took them about a week or so to get back to me, but they eventually got it all right.
S.