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Oct 22, 2001, 10:56 am

#106

jan_az

Join Date: May 2001

Location: Phoenix

Programs: UA1k;HH Gold;MR Gold

Posts: 6,112

[email protected] revisted

I have sent three emails to this address as well as one to adam burke with no response.

Is this email now dead

TIA

Oct 22, 2001, 11:37 am

#107

thesilb

Join Date: Feb 2000

Location: San Francisco (Marin County), CA

Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card

Posts: 3,002

I sent an email with a request for some special help with something, and it was answered and the help was given. It took about 4 days for them to get with me, but in all fairness, I emailed close to the end of the business week and was responded to near the beginning of the next week. This was about two weeks ago. Perhaps they are simply backlogged?

Oct 22, 2001, 1:53 pm

#108

thezipper

Join Date: Aug 1999

Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's

Posts: 7,445

Very hit and miss with the flyertalk@hilton address. Many, including myself, have sent e-mails there and it seems to have gone into cyberspace. Adam, on the other hand, has always responded.....

Oct 22, 2001, 3:59 pm

#109

hfly

FlyerTalk Evangelist

Join Date: Jan 2000

Posts: 15,347

I had a problem and e-mailed them last week. It was resolved within 24 hours. I was very impressed!

Oct 22, 2001, 5:43 pm

#110

chexfan

FlyerTalk Evangelist

Join Date: Mar 2000

Location: West Seattle, WA

Posts: 10,469

I had a two day (pleasant) turnaround on my inquiry.

Oct 22, 2001, 8:41 pm

#111

shadow

Join Date: Jul 1999

Location: SEA

Posts: 3,178

I'm 2-for-2 using the e-mail address. First time got a response within 8 hours...second request got a 24 hr. response. Both times from Kristy Hall.

Oct 22, 2001, 9:37 pm

#112

techgirl

FlyerTalk Evangelist

Join Date: Mar 2001

Location: Fort Worth TX

Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!

Posts: 10,927

Testing this out myself.

I'm having a bear of a time getting stay #27 to post. Next one (next week) rolls me to Diamond.

I'm anxious for it to post!

Oct 23, 2001, 9:07 am

#113

techgirl

FlyerTalk Evangelist

Join Date: Mar 2001

Location: Fort Worth TX

Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!

Posts: 10,927

An e-mail to [email protected] sent yesterday after 5 pm has alredy been answered.

My missing stay is now posted to my account courtesy of Renee.

Kudos to Hilton... you come through yet again!

Oct 23, 2001, 11:26 am

#114

jan_az

Join Date: May 2001

Location: Phoenix

Programs: UA1k;HH Gold;MR Gold

Posts: 6,112

guess they just dont like me

Oct 23, 2001, 12:15 pm

#115

FTraveler

Join Date: Oct 2000

Posts: 1,960

Sent in my e-mail request for missing stay and was credited within a few days. Way to go and thanks, Kristy!

Oct 23, 2001, 12:47 pm

#116

opushomes

Join Date: Aug 2001

Location: Portland, OR

Programs: NW Plat (now they call it DL Diamond) 1MM, soon to be DL Plat, Hilton Diamond, SPG Gold, Dusit Gold

Posts: 2,706

Sent e-mail re: problems with FLL airport hotel.

Kristi responded within 45 minutes

Received follow-up from customer service (e-mail) 2 days later. Promised contact from hotel within 3 days. Out of town, but they did not e-mail. Did not call, they were not on my caller I.D. Did receive letter of sort of apology from General Manager today.

So yes it works.

BTW: Points and miles for the stay on Oct.2 have not posted.

Oct 23, 2001, 1:57 pm

#117

Eugene

Join Date: May 1999

Posts: 6,084

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
guess they just dont like me </font>

Is there any chance your case was somewhat complicated, and they are still trying to resolve it to your satisfaction? Just giving them the benefit of the doubt...