Premium Room Reward only at certain properties - Major Devaluation of HH points
Oct 14, 2011, 10:04 am
#227
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,356
Edited to add that after another failed attempt to book the Hilton Waikoloa on line, I finally called the Hhonors desk, and with a patient rep, was able to book an Ocean view room w/ points.
Last edited by toadman; Oct 14, 2011 at 10:28 am Reason: Updated info
Oct 14, 2011, 10:10 am
#228
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm starting to think there is only one IT group out there servicing Hilton, Marriott, AA, and other sites. They all have messed up their sites in the last few months. Do we need a congressional investigation? There is room for more foulups.
Oct 14, 2011, 10:18 am
#229
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
This Hilton HHonors redemption night pricing scam is Hilton's equivalent of Delta SkyMiles' mileage ticket pricing scam. Hilton may end up trying to talk its way out of this situation, but the matter will remain that Hilton management is intent upon delivering for themselves a financial return by gutting the value that customers get from points redeemed. That is what this is all about, and it impacts more than just those properties which are "Premium Room Reward only" year-round.
Oct 14, 2011, 10:32 am
#230
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,356
There is definitely problems booking certain properties on-line. I would recommend calling the Hhonors desk if you are looking to book a property. I was unsuccessful on line but a call to the Hhonors desk, allowed me to get a premium room for less than the current standard room rate of 50k.
Oct 14, 2011, 10:50 am
#231
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
GOOD NEWS
Last night at about midnight Pacific time, I sent an email to Christopher Nassetta who is the head of Hilton Worldwide expressing my concerns about the change in policy and the implications on future award availability on all Hilton hotels and the bad publicity that it is causing. This morning at 6:00 AM Pacific I received a call from one of his underlings (he didn't realize I was in the Pacific time zone). He thanked me for the email and he explained that IT IS AN IT ISSUE and it is being addressed^^^^^^^^. He also apologized for some of the erroneous messages that have come out of Hilton and they are talking to the people who sent out the messages. He said there is no intent to eliminate standard rewards at Bora Bora or Moorea (those were the only ones that I specifically addressed).
We will need to wait to see how long it takes for them to correct the situation.
So bottom line, Hilton Worldwide is working the situation.
We will need to wait to see how long it takes for them to correct the situation.
So bottom line, Hilton Worldwide is working the situation.
Oct 14, 2011, 11:03 am
#232
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Oct 14, 2011, 11:06 am
#233
Join Date: Jan 2011
Posts: 137
Oct 14, 2011, 11:13 am
#235
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i agree....they probably thought they could get away with something like this....then they realised they were getting bad press, getting lots of complaints & people were threatening to leave or actually left the chain....all of a sudden it seemed like a bad idea....
Oct 14, 2011, 11:24 am
#236
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Thank you for sharing your feedback about the new ways you can redeem points. We want to apologize for any confusion and would like to clarify a few points.
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
Oct 14, 2011, 11:30 am
#237
Join Date: Jan 2008
Posts: 16
I can't even begin to tell you the relief I am begining to feel (though will feel 1000x better once everything is booked). Thank you for the update and THANK YOU to all the Diamond members that kept this thread going and stood up to Hilton against this. If this works out, I feel like I should take you all on my honemoon as well! Ah, nevermind....guess that wouldn't result in a long marriage!
Oct 14, 2011, 11:30 am
#238
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Thank you for sharing your feedback about the new ways you can redeem points. We want to apologize for any confusion and would like to clarify a few points.
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
Oct 14, 2011, 11:31 am
#239
Join Date: Jan 2011
Posts: 137
Thank you for sharing your feedback about the new ways you can redeem points. We want to apologize for any confusion and would like to clarify a few points.
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.
While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
Oct 14, 2011, 11:32 am
#240
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative
We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.
-HiltonHHonors Representative