Old Oct 14, 11, 11:24 am
  #236  
HonorsRepresentative
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton HHonors
Posts: 1,129
Thank you for sharing your feedback about the new ways you can redeem points. We want to apologize for any confusion and would like to clarify a few points.

We are excited to announce that members can, for the first time, use HHonors points to book more than 200,000 premium rooms and suites. These premium rooms are some of the most desired in the world. The new Premium Room Rewards and Premium Room Upgrade Rewards enable our members to book any room in any hotel around the world using Hilton HHonors points. Throughout the years, we have received feedback from many of our members requesting this enhancement. We believe having premium rooms and suites now redeemable for HHonors points is a great addition to our program.

While rolling out this reward program, we did experience a technical glitch with a small handful of hotels which caused these properties to appear to have no standard rooms. We are working on resolving this issue so that standard rooms can continue to be booked with Hilton HHonors points at these properties.

In addition to the three new reward products, Hilton HHonors members can continue to redeem their points to enjoy free standard rooms at the more than 3,750 hotels worldwide with no blackout dates. There have been no changes to the Standard Room Rewards product, allowing members to continue to redeem standard rooms at category one hotels through category seven hotels, like select Waldorf Astoria Hotels & Resorts.

We value your loyalty and membership to Hilton HHonors and hope that you enjoy our new offerings.

-HiltonHHonors Representative
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