Conrad Macao, Cotai Central (Conrad Macau) {MAC}
Jan 3, 2013, 12:34 pm
#61
Join Date: Nov 2009
Location: LGA
Programs: HHonors Diamond, AA PLT
Posts: 195
Presently on my second visit to the Conrad Macau. I was upgraded again to a King Deluxe Suite and I can confirm the new arrangement as stated by SerocoOl. There is an actual letter from the Guest Relations Manager listing the benefits of the afternoon tea and evening cocktail. For breakfast, the choice was the buffet breakfast at the Grand Orbit restaurant or the American breakfast from room service. The Front Office manager who escorted me to my room made sure I saw the letter which was on the desk in the room. The lack of the EL aside, the service at the hotel is as good as ever. The adjacent shopping center is now opened up to the third floor and the food court has some pretty interesting food. I noticed they also increased the internet speed to 3 mbps download which is a much appreciated improvement.
Also, I remember seeing something about a pedestrian bridge to the Venetian. Is that being built or still in the planning stages?
Jan 3, 2013, 3:38 pm
#62
Original Poster
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
So is the lounge being renovated or permanently shuttered to make room for something else? That was without a doubt the best lounge I've ever been to.
Also, I remember seeing something about a pedestrian bridge to the Venetian. Is that being built or still in the planning stages?
Also, I remember seeing something about a pedestrian bridge to the Venetian. Is that being built or still in the planning stages?
The pedestrian bridge will be finished this year. You can see the construction from the main entrance.
Jan 3, 2013, 6:54 pm
#63
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
The lounge is permanently shuttered at the previous location. If there is a new lounge, it will be at a new location. Everybody I asked said that there would be a new lounge at a new location but nobody had any specific information so I get the feeling that nothing has been decided.
The pedestrian bridge will be finished this year. You can see the construction from the main entrance.
The pedestrian bridge will be finished this year. You can see the construction from the main entrance.
And i highly recommend the breakfast at Orbitz. It has quite impressive offerings.
About the bridge, i could've sworn we walked to Venetian directly from the complex, via covered walk.
Not sure if we're talking about the same bridge.
Feb 5, 2013, 2:38 am
#64
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA Gold, UA Gold MM, DL SM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat
Posts: 274
We checked into the Conrad Macau yesterday. Our experience so far has been much as others have described in this thread: Upgraded to a spacious and beautiful suite, lots of personal attention, free breakfast, tea, and cocktails in hotel restaurants/lounge, and both written and oral apologies that they are "working on" the executive lounge and that it is therefore not open. I wonder, did the lounge used to be on the top (39th) floor? That floor is now entirely occupied by something called the APEX club, which is accessible by invitation only. Said to be for high rollers.
Feb 18, 2013, 8:19 am
#65
Join Date: Jan 2008
Location: YYZ
Posts: 369
How are Golds treated
Members with Gold status receive all the benefits in the lower tiers:
Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™
Space-available upgrade to a preferred room
1,000 HHonors Bonus Points per stay or a complimentary continental breakfast for you and up to one additional guest registered to the same room each day of your stay
above as per hilton website
Where is the complimentary continental breakfast served? Any success in getting a room upgrade.
Thanks ...
Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™
Space-available upgrade to a preferred room
1,000 HHonors Bonus Points per stay or a complimentary continental breakfast for you and up to one additional guest registered to the same room each day of your stay
above as per hilton website
Where is the complimentary continental breakfast served? Any success in getting a room upgrade.
Thanks ...
Feb 19, 2013, 10:05 am
#66
Join Date: Jan 2008
Location: YYZ
Posts: 369
Macau 5 day sale till Feb 22 - 2night stay only - good for travel till July 12 2013
Hotel currently has a up to 50% on 2 night stays.
I booked King Deluxe City View Friday April 26 and Saturday April 27 for HK$1,199 ++ per night. A little cheaper for weekday stays $949++ per night. It is PREPAID and NON-Refundable.
If my gold status gives me an upgrade that will be a bonus.
I booked King Deluxe City View Friday April 26 and Saturday April 27 for HK$1,199 ++ per night. A little cheaper for weekday stays $949++ per night. It is PREPAID and NON-Refundable.
If my gold status gives me an upgrade that will be a bonus.
Feb 26, 2013, 8:18 pm
#67
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Hotel currently has a up to 50% on 2 night stays.
I booked King Deluxe City View Friday April 26 and Saturday April 27 for HK$1,199 ++ per night. A little cheaper for weekday stays $949++ per night. It is PREPAID and NON-Refundable.
If my gold status gives me an upgrade that will be a bonus.
I booked King Deluxe City View Friday April 26 and Saturday April 27 for HK$1,199 ++ per night. A little cheaper for weekday stays $949++ per night. It is PREPAID and NON-Refundable.
If my gold status gives me an upgrade that will be a bonus.
Mar 3, 2013, 4:28 am
#68
Join Date: Feb 2012
Posts: 119
We checked into the Conrad Macau yesterday. Our experience so far has been much as others have described in this thread: Upgraded to a spacious and beautiful suite, lots of personal attention, free breakfast, tea, and cocktails in hotel restaurants/lounge, and both written and oral apologies that they are "working on" the executive lounge and that it is therefore not open. I wonder, did the lounge used to be on the top (39th) floor? That floor is now entirely occupied by something called the APEX club, which is accessible by invitation only. Said to be for high rollers.
When I went there a few months ago, I was served by a rather stingy 'manager' who offered an upgrade as I was Gold, but needed to argue for the breakfast. didn't get the tea or cocktails either.
Mar 4, 2013, 10:26 pm
#69
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA Gold, UA Gold MM, DL SM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat
Posts: 274
As for the difference in treatment, it may be because I am a Diamond. I'm not sure what the hotel's obligations are under the Honors program in a situation like this, in which the hotel officially has a lounge but doesn't really. But I guess they were just going out of their way to make sure Diamond members got the equivalent of what they would have received in the lounge. If I were them I would have done this for Gold members as well, but this may be one of the reasons no one has offered me a job as a hotel manager.
Mar 5, 2013, 3:02 am
#70
Join Date: Feb 2012
Posts: 119
Hmm. This was not our experience. Everyone was really nice and attentive, from assistant-manager level on down. However, I did think the "Director of Operations", whom we did not meet during our stay but who responded to my Trip Advisor review, was a little snippy. But then he probably thought I was ungrateful for not having been 100% enthusiastic.
As for the difference in treatment, it may be because I am a Diamond. I'm not sure what the hotel's obligations are under the Honors program in a situation like this, in which the hotel officially has a lounge but doesn't really. But I guess they were just going out of their way to make sure Diamond members got the equivalent of what they would have received in the lounge. If I were them I would have done this for Gold members as well, but this may be one of the reasons no one has offered me a job as a hotel manager.
As for the difference in treatment, it may be because I am a Diamond. I'm not sure what the hotel's obligations are under the Honors program in a situation like this, in which the hotel officially has a lounge but doesn't really. But I guess they were just going out of their way to make sure Diamond members got the equivalent of what they would have received in the lounge. If I were them I would have done this for Gold members as well, but this may be one of the reasons no one has offered me a job as a hotel manager.
In the Hong Kong property as a Gold I got upgraded to the exec floor if I booked the cheapest room. We had 3 people in the booking and all were given free breakfast/lounge access.
in Macau I got the upgraded to the suite, (although I've heard many non members have this happen to them as well).
I booked two rooms, but they didn't want to give complimentary breakfast for the third person, which I felt was very stingy.
Can't wait for the exec lounge to come back in proper, that should remove having to act like a beggar for something that the Hong Kong property would have automatically granted.
I've also noticed an interesting pattern of hotel chains addressing complaints.
I always give them an opportunity to address the problem whilst I am staying there, but many hotels seem to do nothing other than say "thanks for your feedback"
It's only after staying there and firing off an email, do I get a reply saying "sorry, you were right, we failed you.....next time we will offer you blah blah blah".
Why not just fix it there and then rather than having to go through this process?
I suspect it's either the front desk people are not the people I should be wording complaints to?
An example where this happened was in the IHG HK. Lots of things went wrong (bed not set up, not enough crockery, very slow checkin, wanted to charge extra for sugar in the room etc), and complaints to the front desk were all brushed off. Only after sending an email to IHG AFTER my stay did they do something.
Last edited by cyberon; Mar 5, 2013 at 3:08 am
Mar 19, 2013, 2:41 pm
#71
Join Date: Jan 2008
Location: YYZ
Posts: 369
The Cotai Ferry is closer to the Hotel but the hike from the ferry to the Immigration counters is quite a bit further so if you have a lot of luggage, it may be better to take the jetfoil into Macau proper. There are shuttle buses from both ferry terminals. Look for the Sands Cotai Central bus. It will be the one to the extreme left as you come out of the Cotai terminal. The bus will be for the Conrad, Holiday Inn, and Sheraton. The bus will stop in front of the Holiday Inn. The entrance to the Conrad is about 20-30 yards to the right of the Holiday Inn entrance. The check-in area is inside a huge room to your right as you enter. The receptionist will personally escort you up to your room.
Hello from the Conrad Macau. I was able to put in a just less than 24 stop in HKG. Upon exiting plane followed signs to Macau Ferries. For what I understood ferries from HKG airport only go to Macau main ferry terminal. I purchased the superseat which was a good idea as Y is held back while superseat passengers exit. That got me past immigration in about five minutes. When exiting you need to cross to the hotel bus parking area. The Sands Cotai Central bus is to the left middle when looking at the lot. Use the underground tunnel to the otherside. As mentioned before the Conrad is to the right when exiting the bus. If you have large luggage or a roller board is will be stored under the bus so I would caution against any valuables.
I had been in contact with the property prior to my arrival. Was hoping for a upgrade which I did receive a king club non-smoke suite. Very very very nice. It would rank in the top ten of suites in my life. The suite is class. Amenity is Acca Kappa, the clear gold duck with dice inside, gold Conrad bear and unique his/her slippers in fashionable colors. Two welcome letters and a glass Conrad jar with candy in it. So cool. The Fiji water is a nice touch.
I had been in contact with the property prior to my arrival. Was hoping for a upgrade which I did receive a king club non-smoke suite. Very very very nice. It would rank in the top ten of suites in my life. The suite is class. Amenity is Acca Kappa, the clear gold duck with dice inside, gold Conrad bear and unique his/her slippers in fashionable colors. Two welcome letters and a glass Conrad jar with candy in it. So cool. The Fiji water is a nice touch.
Be there for two nights towards the end of April. Can't wait.
Apr 15, 2013, 12:59 pm
#72
Join Date: Apr 2010
Location: Chicago
Programs: UA 1K, AA EXP; Hyatt Diamond, Hilton Gold
Posts: 48
Members with Gold status receive all the benefits in the lower tiers:
Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™
Space-available upgrade to a preferred room
1,000 HHonors Bonus Points per stay or a complimentary continental breakfast for you and up to one additional guest registered to the same room each day of your stay
above as per hilton website
Where is the complimentary continental breakfast served? Any success in getting a room upgrade.
Thanks ...
Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™
Space-available upgrade to a preferred room
1,000 HHonors Bonus Points per stay or a complimentary continental breakfast for you and up to one additional guest registered to the same room each day of your stay
above as per hilton website
Where is the complimentary continental breakfast served? Any success in getting a room upgrade.
Thanks ...
Apr 15, 2013, 1:55 pm
#73
Join Date: May 2007
Posts: 203
I would think you're practically guaranteed to get a space-available upgrade if you have a weeknight stay.
Breakfast is a full buffet (not just continental) for Golds and Diamonds offered in the adjacent mall at Grand Orbit, which is across from the McDonald's. Plenty of Western selections are offered, but the majority of the fare was Asian. Cooked to order eggs/omelets are offered.
Breakfast is a full buffet (not just continental) for Golds and Diamonds offered in the adjacent mall at Grand Orbit, which is across from the McDonald's. Plenty of Western selections are offered, but the majority of the fare was Asian. Cooked to order eggs/omelets are offered.
Apr 23, 2013, 8:21 am
#74
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
I'll be here for a night on 3 May 2013 (one day trip to Macao after 5 days in HK). I'll report back with Diamond success rate on everything.
May 3, 2013, 7:57 am
#75
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Conrad Macao, Cotai Central Trip Report with Pictures
Checked in tonight. As a Diamond member, I was treated like royalty. Am here on a one-night stay with points (50,000 before devalue).
Instantly recognized as a Diamond member, and Tony (the front desk clerk) called someone and said, "Mr. bkafrick is here". While Tony was filling out my info from my passport, a Ms. Nicole Chen came and greeted me by name. She gave me her business card, and told me to call her at any time if there was anything she could do. She offered to extend my checkout as late as I would like - she offered 3pm, I accepted. I would think anyone staying here could email her: Nicole.Chen at conradhotels dot com
Tony insisted on walking me up to my room. I was upgraded from my booked King to a suite. This might be the largest suite I've ever stayed in. Even bigger than the 1200sqft one I was in at Hilton New York. Pictures below:
Entry Way
Living Room/Dining Room
Living Room leading to Bedroom
Bedroom
More Bedroom
Bedroom Into Bathroom
Ridiculously Large Bathroom
More Bathroom
"Media Room"
More Media Room
I apologize for the quality of the photos. I had to use my iPhone. I left my camera in my hotel room in Hong Kong, since I'm only here for one night.
Of course there is an awesome Conrad Bear, and Ducky. They'll make the trip back to HK with me, and then back to the US.
Instantly recognized as a Diamond member, and Tony (the front desk clerk) called someone and said, "Mr. bkafrick is here". While Tony was filling out my info from my passport, a Ms. Nicole Chen came and greeted me by name. She gave me her business card, and told me to call her at any time if there was anything she could do. She offered to extend my checkout as late as I would like - she offered 3pm, I accepted. I would think anyone staying here could email her: Nicole.Chen at conradhotels dot com
Tony insisted on walking me up to my room. I was upgraded from my booked King to a suite. This might be the largest suite I've ever stayed in. Even bigger than the 1200sqft one I was in at Hilton New York. Pictures below:
Entry Way
Living Room/Dining Room
Living Room leading to Bedroom
Bedroom
More Bedroom
Bedroom Into Bathroom
Ridiculously Large Bathroom
More Bathroom
"Media Room"
More Media Room
I apologize for the quality of the photos. I had to use my iPhone. I left my camera in my hotel room in Hong Kong, since I'm only here for one night.
Of course there is an awesome Conrad Bear, and Ducky. They'll make the trip back to HK with me, and then back to the US.