Hilton Sydney {AUS}
Jul 21, 2016, 7:14 pm
#76
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
Well when you get to own Hilton one day. The shareholders will run for miles and dump all the stock. Retail motto #101, especially in hospitality, and especially in the USA.
You may not have noticed, but EVERY Hilton has a "We'll Make It Right" postcard in each room. And has had those for years.
Customer complains, Hilton fixes it. Corporate policy. "The customer is always right."
You may not have noticed, but EVERY Hilton has a "We'll Make It Right" postcard in each room. And has had those for years.
Customer complains, Hilton fixes it. Corporate policy. "The customer is always right."
Jul 21, 2016, 7:33 pm
#77
Join Date: Jul 2015
Location: SYD / TYO
Programs: QF Gold, OZ Dia, HH Dia, SPG Plat25, MR Plat, Hertz PC, Sixt Plat
Posts: 204
Well when you get to own Hilton one day. The shareholders will run for miles and dump all the stock. Retail motto #101, especially in hospitality, and especially in the USA.
You may not have noticed, but EVERY Hilton has a "We'll Make It Right" postcard in each room. And has had those for years.
Customer complains, Hilton fixes it. Corporate policy. "The customer is always right."
You may not have noticed, but EVERY Hilton has a "We'll Make It Right" postcard in each room. And has had those for years.
Customer complains, Hilton fixes it. Corporate policy. "The customer is always right."
It is hospitality after all, so if properties arent prepared to 'make it right', they certainly dont deserve your money, no matter how trivial they might perceive a customer's claim to be.
Jul 25, 2016, 8:31 am
#78
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Uber or Train to/from SYD Airport?
In a few weeks 2 of us will be arriving at the SYD International Terminal around 6:30 AM on Friday morning, and I was wondering if it was worth using an Uber to get to the hotel, or just take the train (we're getting OPAL cards anyway)?
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Jul 25, 2016, 3:42 pm
#79
Join Date: Jul 2015
Location: SYD / TYO
Programs: QF Gold, OZ Dia, HH Dia, SPG Plat25, MR Plat, Hertz PC, Sixt Plat
Posts: 204
In a few weeks 2 of us will be arriving at the SYD International Terminal around 6:30 AM on Friday morning, and I was wondering if it was worth using an Uber to get to the hotel, or just take the train (we're getting OPAL cards anyway)?
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Going by car can get you stuck in traffic closer to the hotel because of narrow streets and one way roads.
Jul 25, 2016, 8:08 pm
#80
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Jul 26, 2016, 12:13 am
#82
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
At many times of the day a taxi for 2 people is the same price or cheaper than two train tickets IF you ask the driver to take the non toll route. That may not apply at 0730 on a weekday morning though!
Jul 26, 2016, 5:32 am
#83
Join Date: Jul 2015
Location: SYD / TYO
Programs: QF Gold, OZ Dia, HH Dia, SPG Plat25, MR Plat, Hertz PC, Sixt Plat
Posts: 204
Jul 26, 2016, 6:10 am
#84
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Jul 26, 2016, 10:55 am
#85
Join Date: Sep 2015
Location: SEA
Programs: Hilton - Diamond, Hyatt - Platinum
Posts: 98
I didn't take Uber from the airport, but I had issues trying to get an Uber to pick me up at the Hilton last month. My ride was accepted but then I watched the car drive around in circles and then cancel. The Hilton employees told me that Uber in Sydney isn't great and that I wasn't the only person to have issues that day. I ended up just having the hotel get me a taxi which worked fine - the only reason I wanted to use Uber instead of a taxi was that I wanted to just pay with my credit card and save my Australian cash.
Jul 26, 2016, 3:37 pm
#86
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Well you could've paid for the taxi by credit card albeit with an over the top 5% surcharge.
Jul 26, 2016, 4:37 pm
#87
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
In a few weeks 2 of us will be arriving at the SYD International Terminal around 6:30 AM on Friday morning, and I was wondering if it was worth using an Uber to get to the hotel, or just take the train (we're getting OPAL cards anyway)?
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Same for the return, planning on leaving the hotel around 7:00 AM on a Monday morning.
It seems cost wise to be a wash from what I can tell, but the Uber gives you door to door service, but traffic could make it a much longer ride.
Jul 27, 2016, 1:32 am
#88
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
With bags you can get by elevator from the platform the train arrives at, at Town Hall station, to the station concourse. From the concourse if you exit the station through the exit gates at the Queen Victoria Building end and walk ahead, keeping to the right, you come to a short escalator which brings you up to street level. It's then a short walk, less than 50 metres, to the entrance to the Hilton.
Aug 22, 2016, 8:38 am
#89
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Early Checkin Chances
We're scheduled to land at SYD around 7:30 AM so should be at the hotel by 9:00 AM. The last time I did this, I was able to get my room around that early, but that was a few years ago.
Any recent experiences with getting a room early (especially useful since there is no arrivals lounge at SYD
)?
Any recent experiences with getting a room early (especially useful since there is no arrivals lounge at SYD
)?
Aug 22, 2016, 8:52 am
#90
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Any recent experiences with getting a room early (especially useful since there is no arrivals lounge at SYD )?[/QUOTE]
I got a room around that time last visit a few months ago. YMMV, but it's possible and a pleasant surprise.
)?[/QUOTE]I got a room around that time last visit a few months ago. YMMV, but it's possible and a pleasant surprise.