Consolidated "Issue Using Hertz Points" Thread
#121
Join Date: Sep 2008
Location: DUS, Germany
Posts: 33
#122
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Gold, AA, DL, IHG Diamond Amb, Marriott Gold, Hilton Silver, National
Posts: 1,545
#123
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,760
#124
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC, Avis Preferred
Posts: 590
#127
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 311
Does the app still work for booking using points? I can't find any option on the iOS app for it, nor can I get the website to show booking using points for a handful of pickup locations/times... so frustrating...
#128
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
Did I miss something? There seems to have been a tremendous devaluation of points? I July and September 2023 I was able to use 4750 points to cover one week in two separate rentals (BZN, which is a franchise location, and SEA, which is corporate). Booking for some summer travel just now, I'm seeing 9000 points / week at multiple locations. What?
#129
Join Date: Mar 2014
Posts: 341
Did I miss something? There seems to have been a tremendous devaluation of points? I July and September 2023 I was able to use 4750 points to cover one week in two separate rentals (BZN, which is a franchise location, and SEA, which is corporate). Booking for some summer travel just now, I'm seeing 9000 points / week at multiple locations. What?
#130
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
https://www.hertz.com/rentacar/misc/...t_calendar.jsp
There now appear to be about 8 weeks per year that are non-peak. So without any explicit devaluation, this actually does devalue points by 50% for my needs at least (typically rentals of a couple weeks at a time) I'm glad I got savvy and burned through some of them last year as they are not worth much to me now.
#131
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,882
Has anyone EVER been able to use Hertz points?
I have about 5k points in my account and I am not a US resident (but maybe I should just change my address to the US to make things work…?!).
I have never EVER been able to use points on the Hertz website or app.
The points option typically isn’t even showing.
They don’t seem to have call centers outside the US.
I just had some time as my flight is delayed, so I figured I’d call them to try and redeem points for a trip to Italy. I spent 42 minutes on the phone with them and this is what happened:
- The first agent told me they can’t help with reservations outside the US (I had chosen the “redeem points” option in the menu) and transferred the call.
- The next agent immediately found availability on points for my dates and could tell me the price per day, but when I asked him to give me total for the whole period, he said there was a problem with my profile as I’m not a US resident, so he’d have to transfer me again.
- After I had given the third agent all my information once more, she just fell silent. When I asked after a minute or so if she was still there, she asked what size of car we’d need. I said it doesn’t matter, any car would be fine. “Would you mind if I put you on hold for 2-3 minutes?” “That’s fine, but I’m just wondering, your colleague saw the availability right away?” “Oh, that’s right. Let me just check something here.” And then she hung up the phone.
I’m beginning to get the impression that it’s all just a scam and no one has ever been able to redeem points for a rental…
I have about 5k points in my account and I am not a US resident (but maybe I should just change my address to the US to make things work…?!).
I have never EVER been able to use points on the Hertz website or app.
The points option typically isn’t even showing.
They don’t seem to have call centers outside the US.
I just had some time as my flight is delayed, so I figured I’d call them to try and redeem points for a trip to Italy. I spent 42 minutes on the phone with them and this is what happened:
- The first agent told me they can’t help with reservations outside the US (I had chosen the “redeem points” option in the menu) and transferred the call.
- The next agent immediately found availability on points for my dates and could tell me the price per day, but when I asked him to give me total for the whole period, he said there was a problem with my profile as I’m not a US resident, so he’d have to transfer me again.
- After I had given the third agent all my information once more, she just fell silent. When I asked after a minute or so if she was still there, she asked what size of car we’d need. I said it doesn’t matter, any car would be fine. “Would you mind if I put you on hold for 2-3 minutes?” “That’s fine, but I’m just wondering, your colleague saw the availability right away?” “Oh, that’s right. Let me just check something here.” And then she hung up the phone.
I’m beginning to get the impression that it’s all just a scam and no one has ever been able to redeem points for a rental…
#132
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
Quite the story, Chocolate. Yes, I've been able to redeem points. Account in US, rentals in the US. When I get to the last page on the web site, there's a pull down option to use points. As I mentioned above, I was able to get a week for 4750 points at two places last year. Not so this year. BUT... I did just make a 3 week rental out of SEA and even though most of September is blacked out of the lower rates, I was offered and took (may as well burn the points) a week off that rental. It does seem rather random to me.
#133
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,882
Maybe it’s the non-US part that is difficult for Hertz?
I also recall not being shown any vehicles when I was logged into my profile, vs. all kinds of cars showing when I wasn’t. Their IT is a complete mess.
I also recall not being shown any vehicles when I was logged into my profile, vs. all kinds of cars showing when I wasn’t. Their IT is a complete mess.
#134
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 755
Im not sure this is a issue per se, but could be a user issue.
So trying to book a 10 day rental in New Zealand (CHC - ZQN one way). At the end there is a drop down for a week rental for 3500 points (I have sufficient points). If I click it nothing happens to the "Estimated Total" and charge at pickup stays the same.
Am I missing something here? Do they just calculate it at pick up? or is it broken?
EDIT: Never mind! When I remove my AMEX Plat code and book with no codes it finally works! WOW
So trying to book a 10 day rental in New Zealand (CHC - ZQN one way). At the end there is a drop down for a week rental for 3500 points (I have sufficient points). If I click it nothing happens to the "Estimated Total" and charge at pickup stays the same.
Am I missing something here? Do they just calculate it at pick up? or is it broken?
EDIT: Never mind! When I remove my AMEX Plat code and book with no codes it finally works! WOW
#135
Join Date: Jan 2007
Posts: 4,787
As usual I can't get any vehicles to show up using points, so I thought I'd give the app workaround a try.
Nope, keeps saying there's a new version and to upgrade. Tried that, it's already on the latest. Sometimes it doesn't and lets me through but then I can't actually login. Sometimes I can login, but regardless of that I always get the same message when trying to then actually search using the 'use points' option: Hertz login member data is currently unavailable. Have deleted data, cache and uninstalled/reinstalled. Any other tricks?
Nope, keeps saying there's a new version and to upgrade. Tried that, it's already on the latest. Sometimes it doesn't and lets me through but then I can't actually login. Sometimes I can login, but regardless of that I always get the same message when trying to then actually search using the 'use points' option: Hertz login member data is currently unavailable. Have deleted data, cache and uninstalled/reinstalled. Any other tricks?