Has anyone EVER been able to use Hertz points?
I have about 5k points in my account and I am not a US resident (but maybe I should just change my address to the US to make things work…?!).

I have never EVER been able to use points on the Hertz website or app.
The points option typically isn’t even showing.
They don’t seem to have call centers outside the US.

I just had some time as my flight is delayed, so I figured I’d call them to try and redeem points for a trip to Italy. I spent 42 minutes on the phone with them and this is what happened:

- The first agent told me they can’t help with reservations outside the US (I had chosen the “redeem points” option in the menu) and transferred the call.

- The next agent immediately found availability on points for my dates and could tell me the price per day, but when I asked him to give me total for the whole period, he said there was a problem with my profile as I’m not a US resident, so he’d have to transfer me again.

- After I had given the third agent all my information once more, she just fell silent. When I asked after a minute or so if she was still there, she asked what size of car we’d need. I said it doesn’t matter, any car would be fine. “Would you mind if I put you on hold for 2-3 minutes?” “That’s fine, but I’m just wondering, your colleague saw the availability right away?” “Oh, that’s right. Let me just check something here.” And then she hung up the phone.

I’m beginning to get the impression that it’s all just a scam and no one has ever been able to redeem points for a rental…