Consolidated "Hertz Website Issues" Thread
#61
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
It appears Hertz has rolled out a new reservation page/process online (not app) so perhaps that is what has been causing these issues recently.
#62
Join Date: Jun 2013
Location: Effingham, IL
Posts: 19
So it looks like this should fit in with the issues others are having...
Made a reservation last week for a car that I will pick up next week. Just want to extend the return time by a few hours which will not change the price as I'm already paying for a full extra day. Using a web browser since I can't get this far on the app, but when I make the return time change and click submit, I get:
Do I have to cancel the original reservation, then make a new reservation?
Thanks.
Edit: I should note that I've had the same error on multiple web browsers: Chrome (at home) and Bing (yes, my work makes us use Bing).
Made a reservation last week for a car that I will pick up next week. Just want to extend the return time by a few hours which will not change the price as I'm already paying for a full extra day. Using a web browser since I can't get this far on the app, but when I make the return time change and click submit, I get:
- INVALID CREDIT CARD NUMBER [DE229]
Do I have to cancel the original reservation, then make a new reservation?
Thanks.
Edit: I should note that I've had the same error on multiple web browsers: Chrome (at home) and Bing (yes, my work makes us use Bing).
Last edited by EffinIllini; May 22, 2023 at 10:54 pm Reason: Adding additional info
#63
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
So it looks like this should fit in with the issues others are having...
Made a reservation last week for a car that I will pick up next week. Just want to extend the return time by a few hours which will not change the price as I'm already paying for a full extra day. Using a web browser since I can't get this far on the app, but when I make the return time change and click submit, I get:
Do I have to cancel the original reservation, then make a new reservation?
Thanks.
Edit: I should note that I've had the same error on multiple web browsers: Chrome (at home) and Bing (yes, my work makes us use Bing).
Made a reservation last week for a car that I will pick up next week. Just want to extend the return time by a few hours which will not change the price as I'm already paying for a full extra day. Using a web browser since I can't get this far on the app, but when I make the return time change and click submit, I get:
- INVALID CREDIT CARD NUMBER [DE229]
Do I have to cancel the original reservation, then make a new reservation?
Thanks.
Edit: I should note that I've had the same error on multiple web browsers: Chrome (at home) and Bing (yes, my work makes us use Bing).
#64
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
The Hertz.com website really stinks.
I'm trying to update my profile and every time I try it rejects the information.
Of course, there is no way to contact anyone by phone that I can find. No special number for Hertz Gold.
Anyone have any ideas on how to fix this?
Thanks.
I'm trying to update my profile and every time I try it rejects the information.
Of course, there is no way to contact anyone by phone that I can find. No special number for Hertz Gold.
Anyone have any ideas on how to fix this?
Thanks.
#65
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
When I search for a car without logging into my account, the search results show "Pay Now" and "Pay Later" options. If I log into my account then the search results only show "Pay Later" option. Is this the way supposed to be?
I thought this could be due to a profile setting in my account, but I could not see anywhere in my profile that may control such a result display.
I thought this could be due to a profile setting in my account, but I could not see anywhere in my profile that may control such a result display.
Any tips are most welcome.
TIA
#66
Join Date: Jan 2013
Location: CLT-adjacent
Programs: AARP, DL Skymiles, Marriot Bonvoy, Moe's Rewards
Posts: 970
I was having a similar issue a couple of months ago, as soon as I logged in, the website would almost double the price. The only tip I have is to book elsewhere. That's what I did. I couldn't find a workaround. Even if I tried to book without logging in, once I put in my US credit card it would again double the price. I was trying to book from Europe.
#67
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Hertz website is up, but won't let me log on regardless of which browser I try to use. Anyone else having a similar problem?
#68
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
#69
Join Date: Mar 2012
Location: London, UK
Programs: BA Gold, Hilton Honors Lifetime Diamond
Posts: 69
Other bugbears… the location picker rarely works, so you’re always forced into the ‘search for a location’ screen.
Also today, the website seems to think I want to use points to pay for my reservation, which I don’t, and won’t let me complete a reservation because it’s saying I don’t have enough points. Oh… and, the ‘accept T&Cs’ checkbox seems to have disappeared so you can’t check it.
#70
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
I’ve been trying now for more than a month to update my profile. Never works.
I call their Loyalty Department and they tell me to try again online. I write to customer service and they tell me to call the Loyalty department.
Total Kafkaesque experience.
I call their Loyalty Department and they tell me to try again online. I write to customer service and they tell me to call the Loyalty department.
Total Kafkaesque experience.
#71
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Put in location STT for any time in 2024... it is coming up at 2500/wk for half of the cars, other half at 649/day. Put in any 2023 dates and the 'normal' prices come up.
#72
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
LARGE banner asking me for me cookie preferences continuously keeps appearing on every page I navigate to on the Hertz website, even though I picked/saved. Go to another page, and it comes up again obscuring a good portion of the site.
#73
Was matched from Sixt Platinum Hertz President Circle and made a reservation on Hertz.com for a four day rental at London Heathrow. My reservation confirmations shows "Gold service not confirmed" and "Service Type: Standard Counter". Does that mean I will not be able to use my benefits?
#74
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,344
I don't believe Heathrow Hertz has a gold service like the US so I think it is just saying that. I did try to look for you as I haven't rented from there for years now but the Hertz UK website adds a new level of amateurism to the Hertz web team. If you go here: https://www.hertz.co.uk/p/car-hire/u...athrow-airport and scroll down to
Hertz Car Hire at Heathrow Airport
and try to select, for example: Collecting your hire car from Heathrow Airport then you will end up at what looks like someone called Joshua Hartley's sharepoint work in progress! Oops!
#75
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
Unable to login or reset password?
I know it's a .com error/issue. I understand - but I'm kind of having a major issue since I can't login to book a reservation, and/or update license/credit card (of which I JUST RECEIVED AN EMAIL).
Anyone else?
I called in, but the offshore support was worse than useless.
EDIT - the app works; web does not.
Anyone else?
I called in, but the offshore support was worse than useless.
EDIT - the app works; web does not.
Last edited by FlyinHawaiian; Oct 5, 2023 at 6:49 pm Reason: moved into master thread (where question was already posted)