Consolidated "Hertz Website Issues" Thread

Old Feb 8, 2023, 3:16 pm
  #46  
 
Join Date: Aug 2008
Location: YXY
Posts: 3,509
How do I actually redeem points now? I check the box, find a rental, and it only shows vehicles with $-prices (or sold out). I know that from the past, where, at the end of the process, I would then see how many points I would be charged.

But now I never see that, it says my Credit Card will be charged soandsoemany Dollars. (Canadian Dollars, as I'm trying to rent in Canada.) Am I doing something wrong?

I have way more points than required for an Any Day rewards, and I'm booking weeks in advance.

TNX
sokolov is offline  
Old Mar 4, 2023, 7:02 pm
  #47  
 
Join Date: Apr 2006
Programs: AA, AS, TZ, UA, Clipper, EZ-Link, Hop, Navigo, Octopus, Oyster
Posts: 418
Logged in. For pre-saved credit card numbers the site now prompts for a CVV2. Fine. Entered the three digit code.
However after clicking to complete the reservation an error is returned: [NRX011]

No other details provided. Cannot book. Annoying.
dieselbear is offline  
Old Mar 4, 2023, 8:17 pm
  #48  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,675
ARGH

Website says I am locked out and need to reset my password. I enter my email and it says it sent an email but never received an email. I have a recent reservation confirmation (one week ago)

Is anyone else having problems logging in?
fwfdan is offline  
Old Mar 5, 2023, 12:28 am
  #49  
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Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,512
Originally Posted by fwfdan
ARGH

Website says I am locked out and need to reset my password. I enter my email and it says it sent an email but never received an email. I have a recent reservation confirmation (one week ago)

Is anyone else having problems logging in?
Not for the website at the moment. I uninstalled the app as it was unusable so can't check there.
Silver Fox is offline  
Old Mar 5, 2023, 11:44 am
  #50  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,675
Finally able to reset my password and get access. Multiple times over the last 12 hours I requested a password reset email be sent... Finally it was sent a few hours ago and I was able to access my online account. Working on both the app and a web browser.

No idea what happened. I wonder if there was a weekend outage of some parts of the system. But all is well now able to log in and update my reservation.
fwfdan is offline  
Old Mar 7, 2023, 8:11 pm
  #51  
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Join Date: Oct 2006
Location: SFO/SJC
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Anyone able to login to the website now?

Just getting the spinning wheel (on Safari)...already got this, then cleared all website data and same thing.

Any chance Hertz will build an actual functioning website anytime soon....seems there are malfunctions anytime I'm on it (although usually I can at least login).
emcampbe is offline  
Old Mar 14, 2023, 8:21 pm
  #52  
 
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Originally Posted by emcampbe
Anyone able to login to the website now?

Just getting the spinning wheel (on Safari)...already got this, then cleared all website data and same thing.

Any chance Hertz will build an actual functioning website anytime soon....seems there are malfunctions anytime I'm on it (although usually I can at least login).
Mine also been having the same issue, across multiple devices, browsers and for the two accounts that I manage. Strangely the app seems to be working fine
jona970318 is online now  
Old Apr 20, 2023, 1:14 pm
  #53  
FlyerTalk Evangelist, Ambassador: World of Hyatt
 
Join Date: Jul 2001
Location: Honolulu
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,934
Same problem today.... can't log into the website at all, no matter how I try. I'm using Firefox. Will try a different browser.

ETA: The app is saying they're experiencing service issues and to try again later.
Mary2e is offline  
Old May 6, 2023, 7:56 am
  #54  
 
Join Date: Jul 2005
Location: SFO / Hawaii / Northern MN
Programs: Catered by me instead of FBO (semi retired)
Posts: 928
I am getting this error when I try to change my arrival time. DZX006-171-ERR-152-170. I contacted hertz, and they said they can't change it since its prepaid but I can make upto TWO changes for free from their website but it isn't working. I arrive 90 minutes earlier now is that worth changing time since they have the airline info?
philfna is offline  
Old May 8, 2023, 11:22 am
  #55  
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Ahh yes, getting the old DE99 or DE11 error when trying to get a quote for a car again... Hertz IT as its finest.We're unable to process your request at this time. Please "Contact Us". [DE11]
rylan is online now  
Old May 16, 2023, 1:11 am
  #56  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,032
Anyone else able to log on? Website seems to work, but logon doesn't (tried 2 different browsers). I am able to log on to the app however.
TravelinSperry is offline  
Old May 17, 2023, 1:22 pm
  #57  
 
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,781
App not working. Website mostly working

I’ve been trying to use the Hertz App for reservations use for the past 3 weeks. I tried deleting and re-loading the App, but no success.

The message comes up “We are experiencing service issues, try again later”

Any solutions out there ?
Robt760 is offline  
Old May 17, 2023, 2:12 pm
  #58  
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Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,512
Originally Posted by Robt760
I’ve been trying to use the Hertz App for reservations use for the past 3 weeks. I tried deleting and re-loading the App, but no success.

The message comes up “We are experiencing service issues, try again later”

Any solutions out there ?
As I found out the other day I can only access the app from the UK by using a VPN to pretend I am in the US, so any solution is a mixture of mystery, luck, and incredulity.
Silver Fox is offline  
Old May 17, 2023, 3:25 pm
  #59  
 
Join Date: Sep 2021
Programs: Hilton Honors SWA Hertz
Posts: 19
I can't use the app, and the desktop site times out on login. It is miraculous Hertz hasn't gone back into Chapter 7, considering their imbecilic IT department.
Uriah Heep is offline  
Old May 17, 2023, 3:30 pm
  #60  
 
Join Date: Sep 2021
Programs: Hilton Honors SWA Hertz
Posts: 19
And how about this classic, from the dimwits in Hertz IT: Unable to edit reservation - please contact the party you used to book your vehicle. This is on a vehicle booked, you guessed it, on the Hertz website! JFC!!
Uriah Heep is offline  

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