Consolidated "Hertz Website Issues" Thread
Nov 10, 2023, 10:52 pm
#76
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,022
I know it's a .com error/issue. I understand - but I'm kind of having a major issue since I can't login to book a reservation, and/or update license/credit card (of which I JUST RECEIVED AN EMAIL).
Anyone else?
I called in, but the offshore support was worse than useless.
EDIT - the app works; web does not.
Anyone else?
I called in, but the offshore support was worse than useless.
EDIT - the app works; web does not.
Nov 11, 2023, 10:57 am
#77
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,558
Basically your computer/IP address was temporarily blacklisted.
The "broken" loading module is when your username/PW get passed to Hertz, but first checked to see if you're a bot.
Interestingly, only Hertz Saudi Arabia properly details it:
https://sa.hertz.com/rentacar/manage-cookies
Nov 11, 2023, 3:07 pm
#78
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,022
I found that the issue was related to a problem with IMPERVA/INCAPSULA (security service that Hertz uses).
Basically your computer/IP address was temporarily blacklisted.
The "broken" loading module is when your username/PW get passed to Hertz, but first checked to see if you're a bot.
Interestingly, only Hertz Saudi Arabia properly details it:
https://sa.hertz.com/rentacar/manage-cookies
Basically your computer/IP address was temporarily blacklisted.
The "broken" loading module is when your username/PW get passed to Hertz, but first checked to see if you're a bot.
Interestingly, only Hertz Saudi Arabia properly details it:
https://sa.hertz.com/rentacar/manage-cookies
Nov 12, 2023, 12:09 pm
#79
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,558
Tech support circa 2023 is completely broken.
Nov 17, 2023, 9:00 am
#81
FlyerTalk Evangelist
Join Date: Apr 2003
Location: PHL (and sometimes BKK)
Programs: aa/ua gold; mar titanium. SPG till I die.
Posts: 15,648
Booking a one way rental, prepaid from Port Elizabeth to Cape Town, South Africa in January 2024 using my Amex Platinum. It's saying: FORM OF PAYMENT NOT VALID FOR THIS RATE PLAN [DE427]
I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.
I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.
I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
Nov 17, 2023, 9:26 am
#82
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,022
Booking a one way rental, prepaid from Port Elizabeth to Cape Town, South Africa in January 2024 using my Amex Platinum. It's saying: FORM OF PAYMENT NOT VALID FOR THIS RATE PLAN [DE427]
I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.
I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.
I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
Nov 17, 2023, 9:32 am
#83
FlyerTalk Evangelist
Join Date: Apr 2003
Location: PHL (and sometimes BKK)
Programs: aa/ua gold; mar titanium. SPG till I die.
Posts: 15,648
Jan 4, 2024, 8:07 pm
#84
Join Date: Nov 2023
Posts: 23
Forgive me if this is a known issue:
I sucessfully booked a reservation while logged in, but seem to have gotten logged out at some point in the process. Now if I try to look up the reservation while logged in, I get an error, but if I log out I can pull it up successfully. It seems like my account is somehow not associated and inimical with this reservation, which is kind of funny - but I'd really like to have my member number on there for the usual benefits. I emailed the website customer support but I'm curious if anyone else has seen this issue.
This is a USA reservation (DFW) in a few months. It's prepaid because it's a really great deal compared to everything else I've seen, and I've been scouting out prices for a while now.
I sucessfully booked a reservation while logged in, but seem to have gotten logged out at some point in the process. Now if I try to look up the reservation while logged in, I get an error, but if I log out I can pull it up successfully. It seems like my account is somehow not associated and inimical with this reservation, which is kind of funny - but I'd really like to have my member number on there for the usual benefits. I emailed the website customer support but I'm curious if anyone else has seen this issue.
This is a USA reservation (DFW) in a few months. It's prepaid because it's a really great deal compared to everything else I've seen, and I've been scouting out prices for a while now.
Apr 22, 2024, 10:30 am
#86
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,227
Just when I think the dumpster fire of a Hertz website can't get any worse...
I can log in to my account fine. Want to go look at a reservation I previously made so go to the menu on top: Manage Rental > View/Modify/Cancel Reservation.
It goes to what looks like a different website interface where I am no longer logged in and wants me to enter the confirmation number and name for the reservation to look it up.
Why do I have to log in to this 'other' UI? The interface is almost useless as well, and I noticed at the bottom it has a 'C 2022' instead of the normal website showing 'C 2024'. Seriously? What absolute garbage
I can log in to my account fine. Want to go look at a reservation I previously made so go to the menu on top: Manage Rental > View/Modify/Cancel Reservation.
It goes to what looks like a different website interface where I am no longer logged in and wants me to enter the confirmation number and name for the reservation to look it up.
Why do I have to log in to this 'other' UI? The interface is almost useless as well, and I noticed at the bottom it has a 'C 2022' instead of the normal website showing 'C 2024'. Seriously? What absolute garbage