Consolidated "Hertz Website Issues" Thread

Old Nov 10, 2023, 10:52 pm
  #76  
 
Join Date: Feb 2013
Location: Miami, FL
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Originally Posted by lindros2
I know it's a .com error/issue. I understand - but I'm kind of having a major issue since I can't login to book a reservation, and/or update license/credit card (of which I JUST RECEIVED AN EMAIL).

Anyone else?

I called in, but the offshore support was worse than useless.

EDIT - the app works; web does not.
I'm having this problem today too - can't log on to the website (using any browser). But app works. Anyone else having this issue?
TravelinSperry is offline  
Old Nov 11, 2023, 10:57 am
  #77  
 
Join Date: Feb 2007
Location: South Bend, Indiana
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Posts: 1,613
Originally Posted by TravelinSperry
I'm having this problem today too - can't log on to the website (using any browser). But app works. Anyone else having this issue?
I found that the issue was related to a problem with IMPERVA/INCAPSULA (security service that Hertz uses).
Basically your computer/IP address was temporarily blacklisted.
The "broken" loading module is when your username/PW get passed to Hertz, but first checked to see if you're a bot.

Interestingly, only Hertz Saudi Arabia properly details it:
https://sa.hertz.com/rentacar/manage-cookies
lindros2 is offline  
Old Nov 11, 2023, 3:07 pm
  #78  
 
Join Date: Feb 2013
Location: Miami, FL
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Originally Posted by lindros2
I found that the issue was related to a problem with IMPERVA/INCAPSULA (security service that Hertz uses).
Basically your computer/IP address was temporarily blacklisted.
The "broken" loading module is when your username/PW get passed to Hertz, but first checked to see if you're a bot.

Interestingly, only Hertz Saudi Arabia properly details it:
https://sa.hertz.com/rentacar/manage-cookies
you nailed it! I used my VPN to log on and it worked well. For some unknown reason Hertz has blocked the hotels IP address. Weird that, but at least now I know a fix whenever it occurs again. Thanks!
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TravelinSperry is offline  
Old Nov 12, 2023, 12:09 pm
  #79  
 
Join Date: Feb 2007
Location: South Bend, Indiana
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Posts: 1,613
Originally Posted by TravelinSperry
you nailed it! I used my VPN to log on and it worked well. For some unknown reason Hertz has blocked the hotels IP address. Weird that, but at least now I know a fix whenever it occurs again. Thanks!
I spent hours (not concurrently) with both Hertz and Imperva (who refuses to deal with me), and got nowhere.
Tech support circa 2023 is completely broken.
lindros2 is offline  
Old Nov 13, 2023, 3:42 am
  #80  
 
Join Date: Apr 2023
Posts: 72
App is utterly broken for me and will not open at all. Running android with a fresh install, nothing.
mogi67 is offline  
Old Nov 17, 2023, 9:00 am
  #81  
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Booking a one way rental, prepaid from Port Elizabeth to Cape Town, South Africa in January 2024 using my Amex Platinum. It's saying: FORM OF PAYMENT NOT VALID FOR THIS RATE PLAN [DE427]

I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.

I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
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Old Nov 17, 2023, 9:26 am
  #82  
 
Join Date: Feb 2013
Location: Miami, FL
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Originally Posted by civicmon
Booking a one way rental, prepaid from Port Elizabeth to Cape Town, South Africa in January 2024 using my Amex Platinum. It's saying: FORM OF PAYMENT NOT VALID FOR THIS RATE PLAN [DE427]

I've tried everything... I'm hoping this will trigger an Amex offer which is why I keep trying to use it.

I can't even get the same itinerary to populate on the app. Tried mobile Safari and same error code. Been like this for at least a week. Any out of the box ideas? I'm out of ideas.
It is possible they don't take American Express down there... you should check that first by reaching out to PE Cape Town
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Old Nov 17, 2023, 9:32 am
  #83  
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Originally Posted by TravelinSperry
It is possible they don't take American Express down there... you should check that first by reaching out to PE Cape Town
Super frustrating as I'm booking in dollars on the US website. Their .co.za website says only visa/MC, but that very well might be why.
civicmon is offline  
Old Jan 4, 2024, 8:07 pm
  #84  
 
Join Date: Nov 2023
Posts: 24
Forgive me if this is a known issue:
I sucessfully booked a reservation while logged in, but seem to have gotten logged out at some point in the process. Now if I try to look up the reservation while logged in, I get an error, but if I log out I can pull it up successfully. It seems like my account is somehow not associated and inimical with this reservation, which is kind of funny - but I'd really like to have my member number on there for the usual benefits. I emailed the website customer support but I'm curious if anyone else has seen this issue.

This is a USA reservation (DFW) in a few months. It's prepaid because it's a really great deal compared to everything else I've seen, and I've been scouting out prices for a while now.
skyye_99 is offline  
Old Apr 21, 2024, 12:12 pm
  #85  
 
Join Date: Jul 2007
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Website math leaves a little to be desired...

docbert is offline  
Old Apr 22, 2024, 10:30 am
  #86  
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Just when I think the dumpster fire of a Hertz website can't get any worse...

I can log in to my account fine. Want to go look at a reservation I previously made so go to the menu on top: Manage Rental > View/Modify/Cancel Reservation.
It goes to what looks like a different website interface where I am no longer logged in and wants me to enter the confirmation number and name for the reservation to look it up.

Why do I have to log in to this 'other' UI? The interface is almost useless as well, and I noticed at the bottom it has a 'C 2022' instead of the normal website showing 'C 2024'. Seriously? What absolute garbage
rylan is offline  
Old May 23, 2024, 9:05 pm
  #87  
 
Join Date: Aug 2001
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Can't Cancel Reservation Online

Can't cancel a reservation online (website or app) over a period of several days. Every time, I get a pop-up telling me I have to log in. But I'm already logged in, the reservation is up, and I'm pressing the "cancel" button! This happens even after I try to log in again.

I found the Hertz phone number after some effort, and am getting the hard sell about using the website or app to cancel! "It's fast and easy." The wait time is 10 minutes, and I have to listen to this over and over. Perhaps, you say, I could just avoid canceling this pay later resy? Well, I'd applied a free day credit, and want it back before I make another booking...
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Old Jun 3, 2024, 9:14 am
  #88  
 
Join Date: Sep 2000
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The inability to cancel a reservation and go in an endless loop continues.
SFO 1K is offline  
Old Jun 14, 2024, 8:19 pm
  #89  
 
Join Date: Jan 2010
Posts: 404
[WS400] error code?

I've booked hundreds of reservations using the website and never had a problem - a couple of weeks ago I get this every time I submit reservation as the last step, I tried different credit cards, different loyalty options, nothing works. Mobile works fine though.

Any thoughts??? (see screenshot)

screenshot of error

braddqq is offline  
Old Jun 15, 2024, 5:08 pm
  #90  
 
Join Date: May 2013
Location: USA
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Posts: 12
Angry Hertz Website is a JOKE

Originally Posted by SFO 1K
The inability to cancel a reservation and go in an endless loop continues.
Amazing, June 15, 2024, and I can't cancel a Hertz reservation on the web.
Their crazy website puts you in an endless loop.
Then at times it doesn't recognize me as a President's Circle member.
Disgraceful.

June 16, 2024:
It seems the cancellation process works from a mobile device, but not from my desktop.
But even from the mobile device (iPhone) it's not clean, it seems to get confused and doesn't realize you're already signed in.
Also, I'm stunned by the increase in Hertz's base prices (without a CDP). Recently, I've been using Uber instead of Hertz.

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Last edited by GlobalServices1; Yesterday at 6:47 am
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