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Consolidated "Renting at LHR; What Kind of Cars to Expect?" Thread

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Consolidated "Renting at LHR; What Kind of Cars to Expect?" Thread

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Old Jul 4, 2023, 4:31 pm
  #91  
 
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
PC is recognized anywhere in the world, but it depends on the station. Some are nicer, some are indifferent. I reserved a Volvo XC90 SUV at LHR, and got a Volvo XC90.

The PC line was the same as the regular line, no difference.
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Old Jul 6, 2023, 11:04 am
  #92  
 
Join Date: Oct 2021
Posts: 65
Originally Posted by Wiggums
PC is recognized anywhere in the world, but it depends on the station. Some are nicer, some are indifferent. I reserved a Volvo XC90 SUV at LHR, and got a Volvo XC90.

The PC line was the same as the regular line, no difference.
Thanks. Also my post was not actually about "what car to expect" but "what experience to expect" so it looks like the moderator wrongly moved this message to this area. I'm knocking five points off my satisfaction score jk.

But in all seriousness, is it an 'agentless' experience at LHR? Can I walk right through and just jump in the car and go? I just received an email from Hertz saying gold customers go straight through to their car, but your comment about PC line being the same contradicts it (right?)...
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Old Jul 6, 2023, 11:47 am
  #93  
 
Join Date: Aug 2001
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Posts: 3,557
Originally Posted by PigsCanFly
Thanks. Also my post was not actually about "what car to expect" but "what experience to expect" so it looks like the moderator wrongly moved this message to this area. I'm knocking five points off my satisfaction score jk.

But in all seriousness, is it an 'agentless' experience at LHR? Can I walk right through and just jump in the car and go? I just received an email from Hertz saying gold customers go straight through to their car, but your comment about PC line being the same contradicts it (right?)...
I was there in June, can tell you there were no signs with my name, and I certainly could not pick from a lot.

Agentless? I wish.
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Old Jul 6, 2023, 3:26 pm
  #94  
 
Join Date: Oct 2021
Posts: 65
Originally Posted by Wiggums
I was there in June, can tell you there were no signs with my name, and I certainly could not pick from a lot.

Agentless? I wish.
That’s a shame. It’s a real bummer because Hertz is consistently coming out as the cheapest for most EV rentals.

In your (and other’s) opinion, what’s the best LHR rental experience? The only other reference I have is Sixt and that was an absolute shambles over in the Sofitel of T5 (though the cars are generally pretty good)
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Old Jul 6, 2023, 4:07 pm
  #95  
 
Join Date: Aug 2001
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Posts: 3,557
Originally Posted by PigsCanFly
That’s a shame. It’s a real bummer because Hertz is consistently coming out as the cheapest for most EV rentals.

In your (and other’s) opinion, what’s the best LHR rental experience? The only other reference I have is Sixt and that was an absolute shambles over in the Sofitel of T5 (though the cars are generally pretty good)
I rented from Hertz because it was the cheapest place to rent a luxury petrol SUV. I didn't want electric, a lot of stations required that I download apps, a lot would not take non-UK credit cards, etc.

Sixt was a lot more that time, but it's possible that the rates have gone down. I have Sixt Platinum and I like LHR's fleet. They don't seem to be heavily invested in electric cars as Hertz is.
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Old Jul 8, 2023, 7:34 am
  #96  
 
Join Date: Oct 2021
Posts: 65
Currently at Hertz LHR, as a PC member, waiting to get my car. Absolute mess here, a hundred people, more waiting outside, three to four agents working and a shortage of cars.

What’s the point in having any kind of status when the customer experience is so bad???
Auto Enthusiast likes this.
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Old Jul 8, 2023, 10:46 am
  #97  
 
Join Date: Aug 2001
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My experience was similar, I didn't even think PC helped. SAN, LAS, American ones are a lot nicer.
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Old Aug 2, 2023, 6:53 am
  #98  
 
Join Date: Sep 2007
Location: San Francisco & London
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I am booking Hertz via Amex, saw this as per b below and it also said electric, is this a mistake ? If not what car can I expect?

Full Size Specialty

Mercedes Benz E280 or similar
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Old Aug 2, 2023, 9:09 am
  #99  
 
Join Date: Aug 2001
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Trust me, it'll be electric. Tesla is what you're getting.
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Old Aug 2, 2023, 9:28 am
  #100  
 
Join Date: Dec 2010
Location: LAS - Las Vegas
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Posts: 131
Originally Posted by Wiggums
Trust me, it'll be electric. Tesla is what you're getting.
On July 23, I made a September weekend rental of a Tesla Model Y for Hertz at LHR for Ł68.22 a day. Last night, I went back and saw the rates had dropped for the same vehicle and pick up/drop off dates to Ł55.18. I made a second booking at this lower and will cancel the first.

If I were to decide to forego the Tesla rental altogether and reserve an automatic gasoline engine car from Hertz at LHR, what would be the likelihood I would actually get an automatic transmission car? I’m worried about showing up and learning they only have manuals on the lot.
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Old Aug 2, 2023, 9:39 am
  #101  
 
Join Date: Aug 2001
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Originally Posted by sunpass
On July 23, I made a September weekend rental of a Tesla Model Y for Hertz at LHR for Ł68.22 a day. Last night, I went back and saw the rates had dropped for the same vehicle and pick up/drop off dates to Ł55.18. I made a second booking at this lower and will cancel the first.

If I were to decide to forego the Tesla rental altogether and reserve an automatic gasoline engine car from Hertz at LHR, what would be the likelihood I would actually get an automatic transmission car? I’m worried about showing up and learning they only have manuals on the lot.
I recall a Skoda Octavia and Ford Focus there, but are more likely stick. I didn't see luxury cars, I picked luxury SUV because it was one of the few without "Electric" and got a Volvo XC90 which was a great car and it was automatic.
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Old Aug 2, 2023, 9:45 am
  #102  
 
Join Date: Dec 2010
Location: LAS - Las Vegas
Programs: Southwest
Posts: 131
Originally Posted by Wiggums
I recall a Skoda Octavia and Ford Focus there, but are more likely stick. I didn't see luxury cars, I picked luxury SUV because it was one of the few without "Electric" and got a Volvo XC90 which was a great car and it was automatic.
They have a Ford Fiesta automatic in economy class and an undefined “Full Sized Automatic” (no description) on their app for reservation.

I’m just concerned that I’ll show up and all the automatics will be rented out. I have learned to drive standard but do not have a lot of experience with it. Being on the opposite side of the road and vehicle is not a comforting idea to put it to the test.
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Old Aug 2, 2023, 9:47 am
  #103  
 
Join Date: Aug 2001
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Originally Posted by sunpass
They have a Ford Fiesta automatic in economy class and an undefined “Full Sized Automatic” (no description) on their app for reservation.

I’m just concerned that I’ll show up and all the automatics will be rented out. I have learned to drive standard but do not have a lot of experience with it. Being on the opposite side of the road and vehicle is not a comforting idea to put it to the test.
Is it thru Hertz.com website? A lot of third-party travel sites don't show "Electric." I have learned a long time ago not to rely on the pictures. However, if Hertz.com is vague with the description, it still shows "Electric" if it is.
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Old Aug 2, 2023, 10:47 am
  #104  
 
Join Date: Dec 2010
Location: LAS - Las Vegas
Programs: Southwest
Posts: 131
Yes the automatic is listed directly on the Hertz app.
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Old Aug 2, 2023, 10:51 am
  #105  
 
Join Date: Aug 2001
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Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
Originally Posted by sunpass
Yes the automatic is listed directly on the Hertz app.
Then you're pretty safe. Keep in mind there's shortage... so having status with Hertz helps a lot.
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