Yeah, sort of a bizarre rule, but in practice the only real inconvenience is having to set a calendar alert to remind you to book 10 days out. Haven't found that to be too much trouble personally.

Does anyone have any recent experience on picking up a Hertz 24/7 car a few minutes early? I called and the agent informed me that Hertz will charge you an extra fee from anywhere between 0.14 and $1 per minute, even if I picked up one minute earlier (which is silly - I have a feeling she is just making the rules up). The new terms and conditions make no mention of an early pickup.

So, I thought Hertz 24/7 worked this out with me but it turns out that 7 months after the fact, they send me a bill for the fiasco that occurred in September that I posted about before. It's clear to me that Hertz 24/7 is completely inept at what they do and no one seems to know why I'm being billed again. I'm thinking of complaining to the Better Business Bureau and also file a complaint with the New York Attorney General's Office at this point. All this over a lousy $27.93.

If you're looking to get a one way rental from Manhattan to the airport, Avis and Budget have one way rentals at $45. I've used Avis a couple times and it's worked really well; it took the desk 5 minutes to give me keys, there's no hassle, and everyone is nice. My car going to JFK was a Subaru and coming back from JFK was a brand new Ford Escape with a panoramic sunroof.

You don't have to deal with the tragedy that is Hertz 24/7.

I am confused. Did Hertz offer to reduce your bill from $62.93 to $27.93? $27.93 looks about right for a one way rental from Manhattan to LGA.

I also have had several issues with cars not being available with Hertz247. However, Hertz247 is good at reimbursement for cab fare. The only issue is that reimbursement is capped at $50 which means I need to pay about $20 to JFK. JFK is flat rate $52 plus tolls and tips.

This has not been my experience. I had an issue with a 1-way rental from Manhattan to Newark, so I was told to take a cab and send the receipt in.

- I wasn't told of the $50 limit on reimbursement - my cab fare after tolls and tip was $88.
- I sent the receipt in the same day, but was told when I called 3 days later that it was not received. I sent it in again, but was again told when I called a week later that it was not received. I sent it in again and was told 2 days later that "it was forwarded to management and call back in a couple of days". All 3 times when I sent my receipt in, I got an automated reply stating my email was received.

So, it's been nearly 2 weeks and still no reimbursement (or even anyone reaching out from Hertz to let me know what they're doing). I've had to follow up multiple times, and it's super frustrating to hear that they've no idea what I'm talking about, and I should resend my email.

24/7's already shaky reliability for one-ways from Manhattan to airports has taken a nose-dive for me. I'm now 0/3 in the last month or so (two JFKs and one LGA). I won't use them to EWR due to the taxi refund cap.

In one case, I booked a one-way Hertz HLE to JFK using points; I'm still fighting with Customer Care on getting my ZE1 points back. But for straight taxi refunds, it's been pretty quick for me.

Recently it seems Hertz on Demand has ceased operation in all of DC. All vehicles are unavailable and a call to customer service confirms they are no longer operating in Washington, DC.

The few times I used them there was a problem on each transaction so I will not miss them at all but I wonder who will take over all their parking spaces?

Huh - that's interesting. As early as maybe 2 or 3 weeks ago they still had on demand cars at DCA. As for parking spaces, most of them are probably leased, so they will just become normal parking spaces again unless the owner of the parking lot leases that spot out to another carshare service like ZipCar or Enterprise

I think that Hertz missed the ball on carshare because of a combination of their age requirement and trying to do things other carshares weren't (i.e. one ways, FCARs). A decent amount of the Zipcar/Enterprise customers are college students, but Hertz almost entirely excludes this population with their age requirement and no "waiver" for 18-20 yo college students. These college students will most likely continue on with ZipCar or Enterprise post graduation.

Also Hertz simply doesn't have that many cars around like Zipcar does, which brings the convenience factor down quite a bit.

Got a notice from Hertz today that 24/7 vehicles "in my area" are no longer available for rent. Went on the website and saw that all the non-HLE 24/7 locations in Denver are now gone. This just 8 short months after they aggressively expanded with dedicated parking spaces around the city....

I got stranded by Hertz 24/7 at LGA last night when my reserved one-way to Manhattan wouldn't work. I got the dreaded "Issue With Your Reservation" email while on the shuttle from the terminal to the lot. I got on the phone with 24/7 member support and while the agent could see that I had been assigned a car (and I eventually found it on the lot) she could not get the car to accept my credentials so I could start it. After 20 min of trying, the agent gave up and told me to take a cab. I decided to book a normal car from Hertz and will send 24/7 the bill.

The cutbacks on other cities plus the nose-dive in reliability in NYC makes me wonder if this product is long for the world.

Officially, Hertz247 only reimburses cab fare up to $50 which is more than enough from LGA. Please update us on how much Hertz247 reimburses you for your rental.

In lieu of cab, I have been successful more than once (you can search my posts in this thread; I suspect it's been at least five times) of having Hertz foot the entire bill of a regular one-day/one-way rental, plus gas when I was stranded at the airport. In each case, that cost was over the $50 taxi cap. I think I make persuasive arguments that 1), it's nigh impossible to get a cab from an airport lot and 2), most of my rentals are late at night.

I submit all of my receipts along with a brief explanation of why a cab wasn't possible. I also was able to get them to refund me the 1,100 ZE1 points that I used for a one-way in lieu of paying, but it took a lot of work to do that.

Quite honestly, Hertz's refund policy is probably the only reason why I still use 24/7.

How do you get Hertz 24/7 to book the one ways these days? They don't seem to have the availability.

You need to book early. OW availability is poor.

One-ways TO NYC airports are difficult to find availability. One-ways FROM airports are a little easier, but still need to be booked about a day in advance (at least in my experience).