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Hertz 24/7 (was Hertz on Demand (was Hertz Connect))

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Old Oct 23, 2013 | 5:17 am
  #241  
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Originally Posted by silentbob1974
How long does it typically take for Hertz to reimburse cab fare resulting from a non-available 24/7 rental? I sent in my receipts several weeks ago to Customer Care and have not heard anything back.
No more than a week, IME. I would ping them again; good luck!
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Old Oct 23, 2013 | 7:47 am
  #242  
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When did you use it last? It doesnt seem to work anymore, I thought its dead already a while ago.

It's no longer a special. Some locations and dates offer similar rates, booked normally.
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Old Oct 23, 2013 | 12:58 pm
  #243  
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Originally Posted by Auto Enthusiast
When did you use it last? It doesn’t seem to work anymore, I thought its dead already a while ago.

It's no longer a special. Some locations and dates offer similar rates, booked normally.
Thanks. Any hint which locations and dates I should look for?
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Old Oct 25, 2013 | 6:49 pm
  #244  
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Originally Posted by GreeNYC
Thanks. Any hint which locations and dates I should look for?
I just tried it for this sunday. Manhattan 55th st location to LGA picking up at 2PM dropping off at midnight. Came out to 25+ tax for a midsize.

The rate only works if you pick up 2PM or after.
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Old Oct 26, 2013 | 8:59 pm
  #245  
 
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I completed my one way rental to LGA. They credited me the $35 but not the taxes linked to the one way fee.
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Old Oct 27, 2013 | 4:38 pm
  #246  
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Originally Posted by GreeNYC
When did you use it last? It doesn’t seem to work anymore, I thought its dead already a while ago.
I used this rate last week (@E40th btwn 1-2nd) and last month (W34th) but ime, hertz.com will not book the ICAP rate when picking up at some corporate locations (E12/University or Lafayette) where it used to & still should be valid.
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Old Oct 27, 2013 | 4:43 pm
  #247  
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Apologies if posted elsewhere but I just noticed a slew of changes to 24/7 T&Cs including a $750 deductible.

http://www.hertz247.com/NewYork/en-U...sAndConditions
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Old Oct 28, 2013 | 10:45 am
  #248  
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Ok thanks all.
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Old Nov 4, 2013 | 4:56 pm
  #249  
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Haven't been all through the thread to see if this is covered (so apologies if this is repeating earlier experience) - Hertz has major issues with one ways to the airport - whether using On Demand / 24/7 or regular Hertz.

In the the case of the former, they will leave you hanging right as your reservation was due to start with "car not available" message. You can wait for 40 mins trying to get an agent, or you can try to find a cab, because Hertz is doing nothing for you at this point. After this happened to me twice, I gave up trying to use HOD for one ways to EWR from Manhattan. After lots of exchanges I finally got to a regional VP who explained that their Ts and Cs don't guarantee any car availability - in contrast to standard rental car reservation in NY state.

I have used regular Hertz one way rentals t EWR in the past when they are trying to reposition cars. Availabaility has been much less than normal in the past year and there is ALWAYS a problem at EWR when returning the car as in every case (I have done it 5 or 6 times) they will try and charge you a regular daily one way rate - often north of $200 no matter what the reservation said or you were quoted. I have also paid the $25 one way rate, only to be charged taxes on a normal daily rate - it's a mess and requires you to deal with confused counter staff rather than the rapid return crew.

Buyer beware - for me the hassle outweighs the savings after numerous bad experiences.
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Old Nov 5, 2013 | 8:27 am
  #250  
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Originally Posted by FlyinHawaiian
No more than a week, IME. I would ping them again; good luck!
Thanks -- I did just that, and this time Customer Care processed the receipts right away, with the credits showing up on my AMEX statement just days layer!
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Old Nov 5, 2013 | 12:32 pm
  #251  
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Glad it worked out for you,

I did notice something interesting today; I booked a one-way from Manhattan to JFK for later this month and noticed the one-way fee was not appearing; it looks like prices have reverted back to their normal rates. I confirmed this by booking a few more one-ways and also changing an existing one. In all cases, there was no one-way fee (and it dropped off my existing reservation, once I modified it).

I wonder if the powers that be saw the light and listened to the negative feedback and rolled back the fee.

I'm taking screenshots of my reservations showing the lower rates, just in case...

11/9 Update - Got the email confirmation that my one-way to JFK was ready for pickup, but when I went to the garage, the valet said there were no Hertz cars. So, I called Customer Care and canceled my reservation and hopped in a cab. Another free ride!

Last edited by FlyinHawaiian; Nov 9, 2013 at 5:02 am
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Old Nov 10, 2013 | 8:32 pm
  #252  
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Did two EWR-Manhattan one ways the past couple weeks. First one - no car available, called customer service, took a cab and was reimbursed a few days after I submitted the receipt. Second one - changed the reservation as my flight was early, no $35 one way fee. Invoice sent after completion of the rental is back to the old rate. Guess they listened.

They do need to train their staff at EWR though, took them 10 minutes to let me go as they didn't know what to do with the 24/7 car. I think by the time they finally let me through there were 5-6 cars waiting behind me.
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Old Dec 16, 2013 | 12:36 pm
  #253  
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Site is now telling me that the "Maximum advanced booking time" for JFK (not sure about other airports) is 10 days. Believe this policy was instituted today, as I was not getting this error this morning.
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Old Dec 24, 2013 | 8:13 am
  #254  
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Originally Posted by UnitedConnection
Site is now telling me that the "Maximum advanced booking time" for JFK (not sure about other airports) is 10 days. Believe this policy was instituted today, as I was not getting this error this morning.
It is 10 days for all Hertz247 bookings now.@:-)
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Old Dec 27, 2013 | 11:54 am
  #255  
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Wow i use Hertz24/7 frequently (when I'm staying in a city for work) - I loved being able to book several weeks in advance - the 10 day rule is kind of killing it
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