Hertz 24/7 (was Hertz on Demand (was Hertz Connect))
#241
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#243


Join Date: Jun 2011
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#244




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#246
Original Poster



Join Date: Oct 2006
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I used this rate last week (@E40th btwn 1-2nd) and last month (W34th) but ime, hertz.com will not book the ICAP rate when picking up at some corporate locations (E12/University or Lafayette) where it used to & still should be valid.
#247
Original Poster



Join Date: Oct 2006
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Apologies if posted elsewhere but I just noticed a slew of changes to 24/7 T&Cs including a $750 deductible.
http://www.hertz247.com/NewYork/en-U...sAndConditions
http://www.hertz247.com/NewYork/en-U...sAndConditions
#249



Join Date: Dec 2010
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Haven't been all through the thread to see if this is covered (so apologies if this is repeating earlier experience) - Hertz has major issues with one ways to the airport - whether using On Demand / 24/7 or regular Hertz.
In the the case of the former, they will leave you hanging right as your reservation was due to start with "car not available" message. You can wait for 40 mins trying to get an agent, or you can try to find a cab, because Hertz is doing nothing for you at this point. After this happened to me twice, I gave up trying to use HOD for one ways to EWR from Manhattan. After lots of exchanges I finally got to a regional VP who explained that their Ts and Cs don't guarantee any car availability - in contrast to standard rental car reservation in NY state.
I have used regular Hertz one way rentals t EWR in the past when they are trying to reposition cars. Availabaility has been much less than normal in the past year and there is ALWAYS a problem at EWR when returning the car as in every case (I have done it 5 or 6 times) they will try and charge you a regular daily one way rate - often north of $200 no matter what the reservation said or you were quoted. I have also paid the $25 one way rate, only to be charged taxes on a normal daily rate - it's a mess and requires you to deal with confused counter staff rather than the rapid return crew.
Buyer beware - for me the hassle outweighs the savings after numerous bad experiences.
In the the case of the former, they will leave you hanging right as your reservation was due to start with "car not available" message. You can wait for 40 mins trying to get an agent, or you can try to find a cab, because Hertz is doing nothing for you at this point. After this happened to me twice, I gave up trying to use HOD for one ways to EWR from Manhattan. After lots of exchanges I finally got to a regional VP who explained that their Ts and Cs don't guarantee any car availability - in contrast to standard rental car reservation in NY state.
I have used regular Hertz one way rentals t EWR in the past when they are trying to reposition cars. Availabaility has been much less than normal in the past year and there is ALWAYS a problem at EWR when returning the car as in every case (I have done it 5 or 6 times) they will try and charge you a regular daily one way rate - often north of $200 no matter what the reservation said or you were quoted. I have also paid the $25 one way rate, only to be charged taxes on a normal daily rate - it's a mess and requires you to deal with confused counter staff rather than the rapid return crew.
Buyer beware - for me the hassle outweighs the savings after numerous bad experiences.
#250


Join Date: Feb 2010
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#251
Moderator: Hawaii-based airlines & Hawai'i forums


Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
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Glad it worked out for you,
I did notice something interesting today; I booked a one-way from Manhattan to JFK for later this month and noticed the one-way fee was not appearing; it looks like prices have reverted back to their normal rates. I confirmed this by booking a few more one-ways and also changing an existing one. In all cases, there was no one-way fee (and it dropped off my existing reservation, once I modified it).
I wonder if the powers that be saw the light and listened to the negative feedback and rolled back the fee.
I'm taking screenshots of my reservations showing the lower rates, just in case...
11/9 Update - Got the email confirmation that my one-way to JFK was ready for pickup, but when I went to the garage, the valet said there were no Hertz cars. So, I called Customer Care and canceled my reservation and hopped in a cab. Another free ride!
I did notice something interesting today; I booked a one-way from Manhattan to JFK for later this month and noticed the one-way fee was not appearing; it looks like prices have reverted back to their normal rates. I confirmed this by booking a few more one-ways and also changing an existing one. In all cases, there was no one-way fee (and it dropped off my existing reservation, once I modified it).
I wonder if the powers that be saw the light and listened to the negative feedback and rolled back the fee.
I'm taking screenshots of my reservations showing the lower rates, just in case...
11/9 Update - Got the email confirmation that my one-way to JFK was ready for pickup, but when I went to the garage, the valet said there were no Hertz cars. So, I called Customer Care and canceled my reservation and hopped in a cab. Another free ride!
Last edited by FlyinHawaiian; Nov 9, 2013 at 5:02 am
#252

Join Date: Nov 2010
Location: NYC
Programs: UA Gold
Posts: 145
Did two EWR-Manhattan one ways the past couple weeks. First one - no car available, called customer service, took a cab and was reimbursed a few days after I submitted the receipt. Second one - changed the reservation as my flight was early, no $35 one way fee. Invoice sent after completion of the rental is back to the old rate. Guess they listened.
They do need to train their staff at EWR though, took them 10 minutes to let me go as they didn't know what to do with the 24/7 car. I think by the time they finally let me through there were 5-6 cars waiting behind me.
They do need to train their staff at EWR though, took them 10 minutes to let me go as they didn't know what to do with the 24/7 car. I think by the time they finally let me through there were 5-6 cars waiting behind me.
#254
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