I got stranded by Hertz 24/7 at LGA last night when my reserved one-way to Manhattan wouldn't work. I got the dreaded "Issue With Your Reservation" email while on the shuttle from the terminal to the lot. I got on the phone with 24/7 member support and while the agent could see that I had been assigned a car (and I eventually found it on the lot) she could not get the car to accept my credentials so I could start it. After 20 min of trying, the agent gave up and told me to take a cab. I decided to book a normal car from Hertz and will send 24/7 the bill.

The cutbacks on other cities plus the nose-dive in reliability in NYC makes me wonder if this product is long for the world.