This has not been my experience. I had an issue with a 1-way rental from Manhattan to Newark, so I was told to take a cab and send the receipt in.

- I wasn't told of the $50 limit on reimbursement - my cab fare after tolls and tip was $88.
- I sent the receipt in the same day, but was told when I called 3 days later that it was not received. I sent it in again, but was again told when I called a week later that it was not received. I sent it in again and was told 2 days later that "it was forwarded to management and call back in a couple of days". All 3 times when I sent my receipt in, I got an automated reply stating my email was received.

So, it's been nearly 2 weeks and still no reimbursement (or even anyone reaching out from Hertz to let me know what they're doing). I've had to follow up multiple times, and it's super frustrating to hear that they've no idea what I'm talking about, and I should resend my email.