Missing Mileage
Jul 28, 2010 | 3:38 pm
#1
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
Missing Mileage
A week ago Monday, I submitted a missing mileage credit request to EarlyReturns. I took a round trip to Chicago and my inbound flight was not credited to my account. Today (9 days later), I receive the following response from a Loyalty Agent:
"Good to hear from you. We're happy to help. We updated your mileage information as you requested. Your new balance will be reflected online in 48 hours. In the future, you can add your EarlyReturns mileage program number when you make your flight reservation online. This will help to ensure your account is credited accordingly."
A few thoughts I have:
"Good to hear from you. We're happy to help. We updated your mileage information as you requested. Your new balance will be reflected online in 48 hours. In the future, you can add your EarlyReturns mileage program number when you make your flight reservation online. This will help to ensure your account is credited accordingly."
A few thoughts I have:
- I know everyone is busy, but it shouldn't take 9 days to respond.
- In this day and age of instantaneous technology, 48 hours seems like a long time.
- Don't scold a Summit member on how to add their EarlyReturns number when they make flight reservations. My EarlyReturns # was printed on my inbound boarding pass, so clearly, the # was in my record.
Jul 28, 2010 | 4:35 pm
#2
Join Date: Jun 2008
Location: MKE
Posts: 2,161
A week ago Monday, I submitted a missing mileage credit request to EarlyReturns. I took a round trip to Chicago and my inbound flight was not credited to my account. Today (9 days later), I receive the following response from a Loyalty Agent:
"Good to hear from you. We're happy to help. We updated your mileage information as you requested. Your new balance will be reflected online in 48 hours. In the future, you can add your EarlyReturns mileage program number when you make your flight reservation online. This will help to ensure your account is credited accordingly."
A few thoughts I have:[LIST=1][*]I know everyone is busy, but it shouldn't take 9 days to respond.
"Good to hear from you. We're happy to help. We updated your mileage information as you requested. Your new balance will be reflected online in 48 hours. In the future, you can add your EarlyReturns mileage program number when you make your flight reservation online. This will help to ensure your account is credited accordingly."
A few thoughts I have:[LIST=1][*]I know everyone is busy, but it shouldn't take 9 days to respond.
Jul 28, 2010 | 4:50 pm
#3
Join Date: Dec 2009
Location: MKE
Programs: Delta Skymiles, Frontier EarlyReturns Summit
Posts: 766
A few thoughts I have:
- I know everyone is busy, but it shouldn't take 9 days to respond.
- In this day and age of instantaneous technology, 48 hours seems like a long time.
- Don't scold a Summit member on how to add their EarlyReturns number when they make flight reservations. My EarlyReturns # was printed on my inbound boarding pass, so clearly, the # was in my record.
Jul 28, 2010 | 5:45 pm
#4
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,570
For whatever the information is worth: When you email WN about missing flight credits, the response and the credits are instantaneous. They have an on-line form to be filled out when credits did not post and they obviously have an internal program to analyse that form and determine whether you flew or not and whether your credits posted or not.
It cannot be that tough, given how horrible the WN IT is.
It cannot be that tough, given how horrible the WN IT is.